I visited Clarks on Friday to get new shoes for my son, we got measured by a young lady (not sure of her name) and left the shop as my son was distressed. We went back to buy shoes and was served by S... See more
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Very helpful staff member (Lauren). They didn't have the size in style my husband needed. She researched to find pair in alternative store to order them. However, an alternative pair she suggested, fi... See more
I have been shopping here for a few years now and this is the first year when I have not had any choice when it came to picking out shoes due to only having one lace up and one other which is not all... See more
Company replied
Earlier this week I visited Chelmsford Clarks with my 15 year old son to buy new school shoes. We were served by Harry and were extremely impressed by his professionalism, enthusiasm and friendly mann... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
36-37 High Chelmer, CM1 1XR, Chelmsford, Essex, United Kingdom
- 01245265585
4.9
Excellent
239 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Great help measuring and finding kids…
Great help measuring and finding kids school shoes. Izzy was very helpful and patient, when my son wasn’t sure what to choose. Thanks for the help!
August 26, 2025
Unprompted review
Great professional help from Cody
Great professional help, quick and friendly service. Served by the wonderful Cody who made my little one feel very special getting her first ever school shoes
August 27, 2025
Unprompted review
l buy these sandals every year when…
l buy these sandals every year when l go on holiday to Greece love them
August 16, 2025
Izzy was excellent!
Went in to the store 30minutes before closing to have 6 little pairs of feet measured and fitted. Izzy served us and was brilliant with all of the children including my 3 SEN children who find shoes torture. Came away with what we needed and ordered the other bits they didnt have in stock at the store. Thank you Izzy.
August 26, 2025
Unprompted review
Very friendly customers centric…
Very friendly customers centric service. Lois was extremely patient with my son, and definitely got him his school shoes size. Thank you Lois… we will definitely come back
August 26, 2025
Unprompted review
Excellent service from Dionne.
We were served by Dionne today. She was very kind and patient with my Granddaughter who did not want to have her feet measured!
We came out of the shop with two new pairs of shoes. Very happy customers.
Thank you Dionne 😃
August 25, 2025
Unprompted review
Great service
Niamey served me and my daughter. She was lovely- friendly and professional. We bought some school shoes.
August 18, 2025
Unprompted review
Helpful, Friendly Service
Cody helped us get the second pair of shoes for our toddler and was very helpful and sweet to him. Our toddler was fascinated watching his feet being measured and we came away happily with a pair of toddler trainers.
August 24, 2025
Unprompted review
School shoe fitting
Took my 14 year old daughter for her feet to be measured and to buy new school shoes. Chloe was very helpful, friendly and patient and offered good advice to help us decide on which pair. Thank you Chloe! 😊
August 21, 2025
Unprompted review
Great service
Great service today in my local store. Chloe helped us. She was really friendly and professional, shopping for school shoes was quick and easy.
August 23, 2025
Unprompted review
Shoe shopping with my daughter
Amrit was very helpful and patient with my daughter who has special needs, she loves her new school shoes
August 24, 2025
Unprompted review
We were served by Dionne who made the…
We were served by Dionne who made the whole experience so special for my little girl. She worked hard to get the shoes we wanted (stock was low on Friday 22nd August for school shoes which I consider poor) but Dionne did her best to make up for it. She spent over 30 mins with us … could not rate her highly enough.
August 22, 2025
Unprompted review
After 20 years of buying school shoes…
After 20 years of buying school shoes for my 3 children, today I purchased the last pair as my youngest son enters year 11.
Harry served us and made the experience the quickest, most professional and pleasant in the whole 20 years. This young man is a real asset to your store!
August 23, 2025
Unprompted review
Your employee Harry was really helpful…
Your employee Harry was really helpful and kind and a great help to find the perfect school shoes
August 23, 2025
Unprompted review
friendly and helpful
Eve served me, and she was very helpful and friendly! Definitely the kind of service that keeps me coming back, so thank you Eve!
Secondly, I was very pleased to be able to still get the same kind of trainers that I bought 2 years ago, so comfortable for my arthritic feet!
August 21, 2025
Unprompted review
Some lovely help from Daniel while we…
Some lovely help from Daniel while we were shopping for my son’s school shoes today- very patient!
August 22, 2025
Unprompted review
Dealt with Lauren today and have to say…
Dealt with Lauren today and have to say extremely helpful with great advice. Friendly and knowledgeable and made time even though really busy. Thanks guys and will be visiting again for my next pair of shoes.
August 21, 2025
Unprompted review
Great Service
We went to buy my daughter some shoes for school. We were served by Sadie. She was really knowledgeable and helpful. My daughter walked away with a lovely pair of shoes. Would definitely recommend
August 18, 2025
Unprompted review
Izzy was very professional and help me…
Izzy was very professional and help me get the perfect shoes and was polite and friendly
August 20, 2025
Unprompted review
Harry was very helpful when I took my…
Harry was very helpful when I took my daughter in for new school shoes last week. Despite the store being busy, he was very thorough and made sure she was happy with her shoes and sizing, thank you
August 13, 2025
Unprompted review
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