Clarks - Croydon Reviews 77

TrustScore 4.5 out of 5

4.6

119/121 Whitgift Centre, CR0 1UT Croydon, London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Sarah was very professional, she quickly spotted us checking toddler and pre-walker shoes. She confirmed what we were after and arranged for a member of staff to attend to us. Mimi was diligent in her... See more

Rated 5 out of 5 stars

Shanell at the Croydon branch was extremely attentive today. Despite the system calling too many people at once, she dealt with my 8 year old and another client simultaneously. Minimal time wasted sec... See more

Rated 5 out of 5 stars

Visited Clark’s in Croydon to buy school shoes. My son has ADHD and hates wearing shoes at the best of times. Ateeba was our assistant, she was AMAZING!! So kind, patient and felt like she t... See more

Rated 5 out of 5 stars

Having not been to Clark’s since I was a child myself, and now looking for my 11-month-old daughter's first pair of shoes, I am pleased to say it was a great experience. Christianna in the Croydon sto... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 119/121 Whitgift Centre, CR0 1UT, Croydon, London, United Kingdom

  • 02086886666

4.6

Excellent

TrustScore 4.5 out of 5

77 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service and staff

The staff were very helpful measuring my child's feet and making sure she was comfortable in her new.shoes.
Mubanga was a new member of staff and did an excellent job explaining every step of the process.
My daughter is very happy with her new school shoes.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Patient staff

Short wait despite the shop being busy for pre-term school shoe shoppers. Patient and helpful service from Aqeelah.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Shanell was very attentive and patient with my daughter offering great advice and taking time to make sure the shoes were well adjusted and fitted well.

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

Quick and efficient

Great experience at Clarks Croydon. We didnt have to wait too long. We were served by Jayda, who was friendly and helpful and took into account my child's need as he has hearing loss. Thanks Jayda 😀

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

School shoes

I visited the Croydon store today and the assistant (Shanell) was very helpful and had alot of knowledge. I always have great service in the Croydon store the staff are always welcoming .

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

Sarah and Mimi were very professional

Sarah was very professional, she quickly spotted us checking toddler and pre-walker shoes. She confirmed what we were after and arranged for a member of staff to attend to us. Mimi was diligent in her measuring for a baby who kept moving her legs out of the way and taught us how to check how well the shoe fits. Both Sarah and Mimi were professional, likeable and personable.

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

Zainab is an outstanding…

Zainab is an outstanding salesperson—helpful, swift, and always ready to assist. Her quick service and dedication made my experience seamless and enjoyable. Highly recommend!

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

Back to school shoe shopping

Though it was very busy due to the back to school rush it was still a pleasant experience. We were served by Priscilla who was lovely and efficient :) There was also colouring for the kids to do to keep them occupied while they waited.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

School Shoes

I visited Clarks in Croydon to buy school shoes for my two children and was served by Shenel and her supervisor (as Shenel was training). She was very friendly and was lovely with both my children. She listened to what I wanted in a school shoe and gave me great recommendations. The fitting was very thorough and she changed the shoes a few time to make sure they had ones that fitted correctly. I was very pleased with how we were served and feel that she is a credit to the store!

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Visited Clark’s in Croydon to buy…

Visited Clark’s in Croydon to buy school shoes.
My son has ADHD and hates wearing shoes at the best of times.
Ateeba was our assistant, she was AMAZING!!
So kind, patient and felt like she totally understood him.
She made our shopping experience stress free and even fun. She encouraged him to run and jump wearing his new shoes which was exactly what he needed. Rather than standing or walking.
We even managed to buy trainers aswell..!!!
Thank you so much Ateeba, you where brilliant.

August 22, 2024
Unprompted review

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