Clarks - Cwmbran Reviews 239

TrustScore 5 out of 5

4.9

14 The Parade, NP44 1PT Cwmbran, Torfaen, GB


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See what reviewers are saying

Rated 5 out of 5 stars

As we walked in we were kindly approached by Kaitlin, who answered all of our questions and helped us find some suitable shoes for our son. We explained that he had a bit of a complicated time, he’... See more

Rated 5 out of 5 stars

I came in with my daughter and niece to get them both measured and find shoes. We were greated by Kaitlin who was very knowledgeable and also had the patience of a saint with our little ones that w... See more

Rated 5 out of 5 stars

We came into store the weekend before school started and was served by Lorraine. She was so helpful in measuring our daughter’s feet and finding what stock was available in her size. She brought out a... See more

Rated 5 out of 5 stars

We went to the Cwmbran store to look for shoes for my daughter who is starting secondary school in September. From the moment of entering we were made to feel welcome by the staff. We had the lovely A... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 14 The Parade, NP44 1PT, Cwmbran, Torfaen, United Kingdom

  • 01633483472

4.9

Excellent

TrustScore 5 out of 5

239 reviews

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Rated 5 out of 5 stars

Came in today in Cwmbran looking for…

Came in today in Cwmbran looking for back to school shoes for 2 children. Amelia assisted us and was very quick seeing to us despite it being busy, she was very polite and very good interacting with the children asking them questions and engaging in conversation. The shoes were found and children very happy. Thank you Amelia.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Clark’s in Cwmbran lovely staff

Clark’s in Cwmbran. Took my 5 yr old non verbal autistic grandson to get some school shoes. Busy little shop. But the shop assistant named Kath was amazing with him, saw he was struggling a bit and offered us a quieter spot to sit. She was very calming and patient with him and listened to him when trying shoes. We knew “ow” was a no go, but she actually got the sizing right first time with the first pair he tried being the best for him. She made what I thought was going to be trying experience very easy x thank you Kath.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

First Shoes

We popped in store to purchase our daughter's first ever shoes. A lovely first experience from start to finish. Lorraine was a huge help and so good with our 11month old. Thank you!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Lorraine @ Cwmbran

I arrived at the Cwmbran store, there was a queue as the last Friday before back to school but I had pre booked an appointment and was seen straight away. A lovely lady named Lorraine helped us and measured my 6 ye old daughters feet. She was very friendly, interacted well with my daughter and explained her shoe sizing very well. With Lorraine’s help we found the perfect pair of shoes for back to school. Excellent customer surface and would definitely recommend.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly service that stands out.

Shopping for shoes usually feels like a chore but Amelia at Clark’s turned it into a treat. Her friendliness and approachable manner created a welcoming atmosphere and she provided outstanding customer service throughout.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Cwmbran branch - Amelia

We made an appointment for my son’s feet to be measured before the beginning of school. Amelia in the Cwmbran branch was great at both chatting to my son and measuring his feet and recommending shoes. Thanks

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome

Megan made the trip really easy and she was full of great input and ideas. Great shoes and great experience overall. Will definitely come back!

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Me and my family visited Clarks in…

Me and my family visited Clarks in Cwmbran today, we were getting some shoes for my eldest daughter, while we were there we decided to get my other daughter measured by Kaitlin, she is one of the most professional young sales assistants and fitting experts I have ever met, and it was actually a pleasure for me to spend my money with Clarks today, keep up the great work Kaitlin and Clarks please understand what you have there with Kaitlin she is worth her weight in gold

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Good service even when the shop was busy.

We visited the Clarks store in Cwmbran this morning to purchase school shoes. It was extremely busy but everyone was very cheerful and helpful. Sam did a great job of measuring my sons feet and getting him the shoes he needed quickly. The shoes were also only £27, which is very reasonable for the quality.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

We went to the Cwmbran store to look for shoes for my daughter who is starting secondary school in September. From the moment of entering we were made to feel welcome by the staff. We had the lovely Amelia helping us. Nothing was too much trouble and she was helpful, friendly and professional from start to finish. She measured my daughter’s feet and when the shoe my daughter liked wasn’t available in her size, she found a replacement shoe that my daughter liked even more. Would highly recommend using this store for all shoe purchases

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Diolch!

Kaitlin was a huge help when shopping for my sons school shoes. He wanted a pair that would let him run super fast and she was great at getting him measured and helping us find the perfect ones, nothing was too much trouble - thanks again Kaitlin!

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Made an appointment for my son to get…

Made an appointment for my son to get his shoes ready for school. My son is 13 years old and has autism. Jocelyn from Cwmbran store, was very patient, very understanding, welcoming and made my son feel very comfortable and at ease. Brilliant experience. Will always choose Clark’s and Cwmbrân store. Thank you Jocelyn.

August 20, 2025
Unprompted review

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