Great back to school visit. Booked an appointment today and we were served by Aditi. Our daughter moved from kids to youth so different varieties and Aditi was brilliant in ensuring we tried sever... See more
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I had previously gone elsewhere to get my sons first shoes but having outgrown them very quickly, I’m so glad I went to Clarks in Farnham! I was helped by Isabel who was so wonderful with my f... See more
I had to take all 4 children in to get new shoes, something I dread doing all together! We were served by Izzy C who couldn't have been more helpful, knowledgeable and patient with us! She made what... See more
I was laughed at when I arrived without an appointment, although they “fitted us in” within minutes. The boy who served us was uninterested, staring around the shop, gave a minimal check of my childre... See more
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Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
45 The Borough, GU9 7NW, Farnham, Surrey, United Kingdom
- 01252726168
4.0
Great
26 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Disappointing service
I was laughed at when I arrived without an appointment, although they “fitted us in” within minutes. The boy who served us was uninterested, staring around the shop, gave a minimal check of my children’s shoes to ensure they fitted and showed no interest or concern whatsoever. I felt rushed and like we were an inconvenience. A very disappointing school shoe outing.
August 19, 2024
Unprompted review
Reply from Clarks - Farnham
Hi there,
Thanks for the review. I am sorry to hear that your experience in store was not satisfactory. Can you kindly provide more details of your visit on the link below for us to investigate:
https://www.clarks.com/en-gb/contact-us
Many thanks- Saira.
Went in today to buy school shoes
Went in today to buy school shoes, we were given a ticket and told to wait it would be 15 minutes. After 45 minutes we asked if they could give us an updated timeframe as our car park was running out. Our ticket number was checked and we were then told another 10 minutes. We waited and waited kept checking the ticket they were on and then people after us started being served! No apology, no attempt to serve us so we left to go elsewhere. Awful service we certainly won't be back
August 16, 2024
Unprompted review
Reply from Clarks - Farnham
Hi Carly,
Thank you for the review. I am sorry to hear that the service in store was not satisfactory. Please can you provide more details of your visit on the link below so we can look into this for you:
https://www.clarks.com/en-gb/contact-us
Many thanks- Saira.
Great experience, thank you.
We had a really positive and stress free experience while choosing new school shoes for my daughter.
Nathan was extremely helpful, knowledgeable and polite. Shoes were fit seamlessly; all in all a very positive experience.
August 9, 2024
Unprompted review
Farnham branch staff member Tommy
Tommy was very helpful I asked him to get a few items he was happy to help and when the item I settled on wasn’t in stock he ordered it online for me to be delivered to home address.
A very pleasant experience !
July 12, 2024
Unprompted review
Brilliant from Isabel at Farnham
I had previously gone elsewhere to get my sons first shoes but having outgrown them very quickly, I’m so glad I went to Clarks in Farnham!
I was helped by Isabel who was so wonderful with my fussy 1 year old; he even started grinning at her after she put his new shoes on!
We left delighted which is the absolute opposite to our last experience.
Well done Isabel for being so kind and so good with kids!
June 9, 2024
Unprompted review
Very helpful people in the Farnham…
Very helpful people in the Farnham branch today. . Max and a lady there.
I needed some shoes for my 97 year old Mum and they were super helpful.
May 15, 2024
Unprompted review
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