Clarks - Lincoln Reviews 125

Lisa from Clarks in Lincoln did a great job in measuring and suggesting shoes for school. Really professional and knowledgeable. Excellent service!

Eloise at the Lincoln Clark’s was so helpful today - a really professional fitting Service. We were given multiple options for my daughter's school shoes and Eloise was so accommodating. We also purchased some additional product's to extend the wear of the shoes with her guidance. With blue light card discount as an additional bonus and the Clark’s guarantee well explained we recommend this store and representative.

We went to choose my sons school shoes, we had a fantastic visit. My son has autism and adhd, I expected him to have a meltdown but Lucy S from the lincoln branch was amazing with him. She managed to measure his feet, help him choose a pair of shoes, he absolutely enjoyed his visit. Thank you Lucy S.

The shop was incredibly busy with back to school shoe shopping, however there were lots of staff on & a very efficient process for dealing with all the families. We were offered assistance as soon as we walked into the store.
Erin who served us was very friendly & chatty, talking both to me & both of my children, showing real interest in them. She measured them both asked them what kind of thing they liked. From their descriptions she brought just two boxes down, one for each of them. Her choices were spot on, a brogue for my daughter & a practical but stylish shoe for my son who starts secondary school in September.
She spent time talking about the shoes to each of them, the fit & care. Payment was quick & Erin explained the 3 month fit guarantee to me too. She also recommended a scuff shoe polish which might help the longevity of my sons shoes as he transitions from little boy to secondary school lad!
We were in & out within 30mins & Erin was absolutely fabulous treating all 3 of us as valued customers, with excellent advice!

Big thank you to Ella M for such a positive experience.
As an ex pupil of my daughters school she managed to gently persuade her towards the most practical pair of shoes.
Thank you Ella.

We took our little girl in for her first pair of school shoes and we were looked after by Ella M, she was absolutely fantastic from start to finish and put our very shy 4 year old at total ease. Brilliant customer service.

Alice provided great service trying on shoes and just in general . She is extremely polite and was offering everything possible . So Alice thank you for your service and kindness!

We went to Clarks in Lincoln today for school shoes, for a 4 and 7 year old.
The customer service was incredible, Maisey was attentive, friendly and knowledgeable.
We came away with everything we needed and full confidence that the shoes we bought were a good fit.
Thank you!

Lisa was amazing at fitting my baby daughter with her first shoes. So knowledgeable and informative and friendly

Isabella measured my Toddler for a new pair of trainers. Really helpful and friendly, no pressure selling :)

Helping the customers get the right size shoes for them from Toni

I have a mixed review on Clark’s Lincoln.
I went into the store on Tuesday 30th July and asked for my feet to be measured for work shoes. The young lady measured my feet as 8 and 8.5. I was shocked as I normally wear size 7. I said I would go away and have a think about what shoe to buy.

I then went back into store again (2nd August ) and asked a lady to re measure me. She said I was 6.5 on one foot and 7 on the other. The lady I saw today was lovely ! She was ever so helpful.

It is a little silly that the shoes Clark’s sell are around £60 yet not all staff members clearly cannot size feet properly. If I would have brought size 8.5 shoes it would have not supported my feet at all and just of slipped of.

The staff member today was very understanding and was confused herself on how I was measured that wrong! I have now brought size 7 shoes and am very happy with them and the customer service I got today.

Fantastic customer service from
Lucy G. We visited the store for school shoes for our son; excellent fitting and very informed advice about the styles available in the size required. Very pleased with all aspects of the visit.

Incidentally, as we were leaving a customer was needlessly rude and unpleasant. Lucy couldn’t have been more professional and polite with her.

From entering the store ,we had a warm welcome. Sarah, who served us was excellent. Nothing was too much trouble and she went backwards and forwards to get us the right size shoe. She gave good advice about the shoes fitting and the best polish etc to use. The payment system wasn't working as it should and she was very apologetic. Overall excellent service and would definitely return.

Would like to just bring to notice of the fantastic service my wife and I received by Erin. This is no way detrimental to the rest of the staff who were full of smiles and helpful. Erin served us and it was a pleasure to be served by her. Being in the retail business myself, me and wife were amazed by the service

Staff were all very helpful, especially Ella M. Lots of choice, and we weren’t made to feel rushed at all

Toni in the Lincoln store on High St is super awesome and in my opinion the epitome of what customer service should be. She was patient in helping my kids, got us all sized up in the perfect school shoes. We appreciate good service with product knowledge and Toni is an asset to your company.

Chris guided me through options for a pair of black leather shoes. Treated me as a valued customer throughout. Thank you.

I bought 2 pairs of trainers for my daughter and I, the service received from Lucy G was wonderful she made our experience enjoyable and she was very knowledgeable

Excellent service from Louise in the Lincoln shop. Very knowledgeable, friendly and incredibly helpful. Would highly recommend.