Clarks - Lowestoft Reviews 199

TrustScore 5 out of 5

4.9

118 London Road North, NR32 1HB Lowestoft, Suffolk, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The staff in the Lowestoft store were really helpful especially Lily who served me she made sure my shoes fitted and I was happy with them. She pointed out the offers, which saved me quite a bit. I... See more

Rated 5 out of 5 stars

We were assisted today in the lowestoft store by a lovely lady named Trinity, 😀 She was so helpful with my daughter who has some serious sensory issues and her biggest issue is socks and shoes! Tri... See more

Rated 5 out of 5 stars

Lauren selected some perfect summer school shoes for my 2 children, and fitted them very well. While I do wish children's shoes weren't quite so expensive (as they grow out of them so quickly), we got... See more

Rated 4 out of 5 stars

I needed to buy some black boots for my daughter from the Lowestoft branch, but there were none in stock (not unexpected- it's a relatively small store). The assistant, Laura, was very friendly, pleas... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 118 London Road North, NR32 1HB, Lowestoft, Suffolk, United Kingdom

  • 01502572040

4.9

Excellent

TrustScore 5 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fab customer service!

Came to Clarks to buy my daughters first pair of shoes, staff members Lynzi and Zoe were absolutely brilliant with my little girl, they measured her feet and made sure she had a good comfortable fit and they were absolutely brilliant with her and she couldn’t stop smiling the whole time! Was a really lovely experience and they couldn’t do enough for us to make sure we were happy with what shoes we chose, overall a great experience and we will definitely be back for her next pair of shoes!

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Lowestoft Clarks store

Jo at the Lowestoft Clarks store was extremely helpful as we were buying our grandson his first pair of walking shoes.
Advising us as to what he needed and explaining all the details of how she measured and fitted the shoes that were best for him.

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Customer service

This is the second time I bough shoes for my baby and Lynzi helped me both times she was very lovely and made sure my son was comfortable in his first ever shoes!

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you, Lauren

Lauren selected some perfect summer school shoes for my 2 children, and fitted them very well. While I do wish children's shoes weren't quite so expensive (as they grow out of them so quickly), we got a good fit with plenty of growing room, chose a style that would double at school or social occasion for plenty of use, and Clarks are always hard-wearing and good quality for growing feet. Thank you.

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

Shoe shopping for a 20month old

When in Wednesday to get my granddaughter some shoes she’s only 20 months and the lovely lady help her so much. Even got her to sit down. lol. We were help my lyn21 at the Lowestoft store. Very very helpful and did all she could to help. She my granddaughters day one very happy little girl. Thank you again

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Well done Lowestoft!

Called at our Lowestoft store and was looked after by Zoe. She was lovely, friendly and very helpful. With her help I found a pair of shoes which I liked very much and fitted perfectly. Many thanks.

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Very comfortable great value for such a well made product

So great to still have a shoe shop in local town. Clarks shoes are always so comfortable and well made . Service was very helpful, Jo was friendly without being over the top or pushy and really understood what i was looking for . Got two great pairs of shoes we is great for me as i suffer with neuropathy in my feet and it is difficult to find shoes .

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful member of staff.

Lindzi approached me shortly after visiting the store. After a hip replacement I was tired of pulling boots on and off and was looking for some shoes with a slight wedge on them. I also needed a wide fitting. Nothing was too much trouble for Lindzi and she was quick to get me the sizes I required.
I am pleased to say I walked out of the store with two pairs of shoes. One pair of sandals and the other trainers which I promptly kept on.
Thank you

May 3, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look