Clarks - Taunton Reviews 69

TrustScore 5 out of 5

4.8

7 / 8 East Street, TA1 3LQ Taunton, Somerset, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Visited store to buy last minute school shoes. Always helpful in making sure that shoes fit perfectly, especially as child's feet are a little wider than standard and most shoe shops don't cater for t... See more

Rated 5 out of 5 stars

Excellent experience at the Taunton store on a Saturday, with Jess doing a fantastic job. She made sure we were well looked after, measuring up my young daughter and helping us find appropriate school... See more

Rated 5 out of 5 stars

We were served by Lydia in your Taunton store. She was absolutely incredible with our daughter. She was patient and kind. Our daughter has autism and shoes are a real sensory issue for her. She must... See more

Rated 2 out of 5 stars

Gabby the store manager decided to try and Mum shame me by looking down her nose at my son, huffing and puffing and generally make herself look ignorant by expecting children to behave like adul... See more

Company replied


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 7 / 8 East Street, TA1 3LQ, Taunton, Somerset, United Kingdom

  • 01823214044

4.8

Excellent

TrustScore 5 out of 5

69 reviews

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Replied to 98% of negative reviews

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Rated 5 out of 5 stars

Went to Clark’s today and was served by…dawn

Went to Clark’s today and was served by dawn. She’s the only person who I trust to measure my children’s fit. She’s outstanding kind with the children understanding but her knowledge about shoe fitting is amazing. Was measure week before in Clarks and wrong size was taken. Came back to see dawn and measured correctly. She needs a pay rise. She’s asset to Clark’s. Left having brought 3 pairs of schools.

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Taunton excellent service - odd shoe scheme

My daughter has 2 very different size feet, not only in length, but width and instep. It is a puzzle to find shoes available in correct sizes that fit well. Karolina helped with patience and suggested the shoes we eventually bought (and stayed beyond her shift to help us). Great service. And the odd shoe scheme is perfect for us so we can buy the shoes we need (rather than 2 different pairs)

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Shopping for school shoes

The store was busy (which was expected) but we didn't have to wait long. Iola was patient with my two grandchildren in for school shoes, very thorough and experienced with the fitting. Very happy with my purchase.

August 25, 2024
Unprompted review
Rated 5 out of 5 stars

The store was clean

The store was clean, bright and well staffed.

I could see plenty of staff especially in the children’s area which is where we needed help.

Staff greeted me and handed me over to Lewis.

Lewis listened to our needs/wants. As we had just returned from an unsuccessful trip to a local outlet.

Lewis fitted school schools, daps and weekend shoes.

He was polite and sociable with my little boy and showed him all the cool things about his new school shoes.

Would visit again!

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

Patient, thorough and unfased by sweaty feet!…

We went to get measured for school shoes after my son had been at sports club all day, so he probably had yukky sweaty feet! We were served by Mason and he was great, very patient and thorough. We also needed new trainers which we were going to come back for at a later date, but Mason told us about their promotion so we got them on the day saving us £10! This visit reaffirmed by trust in Clarks.

August 21, 2024
Unprompted review
Rated 4 out of 5 stars

Clark’s in Taunton visited during back…

Clark’s in Taunton visited during back to school shopping trip. No appointment, seen straight away by helpful, friendly staff. Served by Mason who was very tolerant of my eight year old (and me) and managed to get a pair of shoes with little stress. Thank you.

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Kristian was really kind and my…

Kristian was really kind and my daughter, who normally hates having her feet measured, was surprisingly calm. All the staff at Taunton store have been helpful whenever I've been there. Grateful for good service on the high street.

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

First rate

We had a great experience finding the perfect school shoe. Niamh in Taunton was excellent and immediately put a slightly nervous boy at ease whilst measuring him for his very first school shoe. Thanks Clarks!

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Niamh was friendly, kind and knew the best options suitable for my daughter. Very professional and welcoming!

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Customer Service by Niamh

Niamh was very patient and helpful with my brother who has a disability whilst delivering great customer service which was very much appreciated :)

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Our go-to for school shoes

We went to the Taunton store today to get new school shoes. Mitzi was really helpful and patient, taking the time to make sure that my child was happy with the style of shoes and that the fit was just right. Really appreciated the care taken. Clarks shoes have always provided good support for growing feet, and their school shoes tend to last really well.

August 4, 2024
Unprompted review
Rated 5 out of 5 stars

A great experience

Kristian from the Taunton store was absolutely brilliant. So kind and made our daughter (who often hates strangers) feel so at ease. Found some great shoes for her tricky feet which is no easy feat!
A professional and very positive experience. Thank you!

July 27, 2024
Unprompted review

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