Helen at Clarks in Telford has helped us out with baby and toddler shoe fittings many times since our move here. Lovely staff, friendly, take the time the kids need to get measured and aren't pushy wi... See more
Location
Switch location22 Sherwood Square, The Telford Centre, TF3 4BW Telford, Shropshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Customer service has been brilliant. Helen was very busy but that didn’t deter her, she was eager to please and served with a smile.
Excellent Service from Gavin at Telford! We recently visited the Telford store to get two pairs of shoes for our 23-month-old, and we were incredibly pleased with the service we received from Gavin.... See more
Bought my 3 year old some patent black velcro fasten school shoes and the velcro just does not stick so they are constantly coming undone, The Telford town centre branch has a very limited styles and... See more
Company replied
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
22 Sherwood Square, The Telford Centre, TF3 4BW, Telford, Shropshire, United Kingdom
- 01952291046
4.8
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helen
Helen was extremely helpful and informative. Super friendly and warm.
August 16, 2024
Unprompted review
Ella served us at the Telford Town
Ella served us at the Telford Town
Centre branch. She listened to specifics about what we needed due to my child’s disability. Quickly found exactly the type of footwear we needed, in the correct size, first time. All in all what is usually a lengthy and stressful process, was extremely easy because Ella took great care to understand what it was we needed. Thank you Ella.
August 12, 2024
Unprompted review
Hannah you are an asset to Clarks.
Hannah you are an asset to Clarks.
We had a wonderful experience finding the right school shoes with you today. We usually dread shoe shopping due to sensory feet issues. Thank you for being kind, patient, attentive and fun.
August 10, 2024
Unprompted review
Quick and easy measure highly…
Quick and easy measure highly recommended
July 28, 2024
Unprompted review
Great service
Couldn’t find the shoe that I was looking for, but Elise was so so lovely and helpful, and super patient bringing out other shoe suggestions for me and my sister. I rarely write reviews, but I Left the shop super happy with the thought and care we were treated with. Top notch service, and will be returning.
July 18, 2024
Unprompted review
Great customer service by the lovely…
Great customer service by the lovely Helen Thankyou so much
My lovely grandson is going to get so much ware out of his new shoes
July 9, 2024
Unprompted review
No waiting time
No waiting time , quick and easy. Very helpful. Thank you Helen x
July 16, 2024
Unprompted review
glen at telford store - the best
spoke to glen at telford store. best service and foot knowledge was exceptional. measured feet plus told me a number of issues with feet. all were correct he then chose a shoe and fully explained reason of cboice. he was exceptional and shoes are perfect
July 11, 2024
Unprompted review
Helen was lovely
Helen was lovely! Very attentive, super friendly and excellent help. Will always use this shop for my daughters shoes
July 4, 2024
Unprompted review
Helen was so helpful
Helen was so helpful. She was patient and knowledgeable and ensured that I was able to choose from a wide range of available styles. Nothing was too much trouble and she was cheerful and professional throughout. Thanks so much!
June 25, 2024
Unprompted review
Great customer service
I’m not one for being able to find shoes that actually fit my feet but Louix went above and beyond for me today, ever so helpful trying different shoes and finally finding a perfect pair for work! Will definitely be back for more shoes!
June 25, 2024
Unprompted review
Helen
Helen, was really helpful and I’ll definitely be back for some more, great customer service appreciate it
June 24, 2024
Unprompted review
10/10 service from Callum over the…
10/10 service from Callum over the weekend! Took my nearly 2 year old son for a measurement and was helped by an amazing associate called Callum. My son is not great with having his feet measured but Callum was so accommodating and happy to help! He helped find us a great sale pair, we left with one happy boy with his new Dino shoes! Looking forward to returning!
June 22, 2024
Unprompted review
Staff are brilliant!
The Staff I met today, specifically Glen, were brilliant. Glen was friendly, funny and helped me find out what shoes are best for me and I walked out of the store with them right there and then.
June 21, 2024
Unprompted review
No staff
No staff! Only one poor young girl trying to measure children take payment. And I had some shoes to return from online order and phone was going. She went and called her manager but she never appeared. To the young girls credit she was calm and worked through it. So she gets 5* even though the store as a whole didn’t.
June 17, 2024
Unprompted review
Reply from Clarks - Telford
Hello Mrs. Hawkes,
Thank you for taking the time to leave a review. I'm very sorry to hear of your disappointment following your recent visit to our Telford store.
May I kindly ask that you drop us an email at customercare@clarks.com confirming the date and approximate time of your visit so that we can look into this further. Please quote Ticket #425686.
Many thanks
Great
Louis at Clark’s Telford was fantastic. Nothing too much trouble, treated my son with Down’s syndrome like any body else, measured his feet and my son was very pleased with the results. Thank you
June 17, 2024
Unprompted review
Fantastic service from Helen today
Fantastic service from Helen today. Thank you.
Telford store. So impressed I brought three pairs of shoes.
June 4, 2024
Unprompted review
Glen was extremely helpful and…
Glen was extremely helpful and knowledgeable.
June 1, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.