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Clarks - York Outlet Reviews 227

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TrustScore 4.5 out of 5

4.5

Shoe Store
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122/123 Designer Outlet, St Nicolas Ave, YO19 4TA York, North Yorkshire, GB

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01904654365

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See what reviewers are saying

Rated 5 out of 5 stars

Perfect summer slip on walkers. Cloudsteppers. Soo comfortable, easy to wear. Comfy to keep on all day walking around town. Feel secure which is great for slider type footwear, feels like a trainer... See more

Rated 5 out of 5 stars

I've ordered 5 pairs of trainers and casual shoes from Clarkes. The latest casual shoes turned up on time stated. Excellent quality fit true to size. Great choice of colours will definitely re order w... See more

Rated 4 out of 5 stars

The shoes and boots were excellent. One star removed because Clarks use EVRI knowing that they are unreliable. The last 3 parcels EVRI has delivered with my address on the label has been delivered to... See more

Rated 5 out of 5 stars

I made a mistake and sent back a pair of children’s shoes I wanted to keep, I managed to send them back in the box of shoes I didn’t want to keep. I didn’t realise my error till we were close to star... See more

Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.

Contact info

  • 122/123 Designer Outlet, St Nicolas Ave, YO19 4TA, York, North Yorkshire, United Kingdom

  • 01904654365

4.5

Excellent

TrustScore 4.5 out of 5

227 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Sizing off

Great value and quality with extra discount, unfortunately had to send two items back. Snug fit for Clarks.

September 29, 2025
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Reply from Clarks - York Outlet

Hi Jan,

Thank you for taking the time to leave us a review and I’m sorry that your purchase wasn’t quite right on this occasion.

We try to be as consistent as possible with our sizing and all styles are fit tested as part of our product development process. Styles may fit differently due to differences in design and customers may need to select a bigger or smaller size to find the most suitable fit. If you get the opportunity, we’d recommend visiting a Clarks store locally where you can try a variety of different sizes and styles to find a pair that are comfortable.

Thank you again for leaving us a review and I do hope that you are able to find a suitable alternative from our current range - Zubeida

Rated 1 out of 5 stars

I ordered shoes 15th October and still…

I ordered shoes 15th October and still not delivered no money back as yet. I just want my shoes

October 15, 2025
Clarks - York Outlet logo

Reply from Clarks - York Outlet

Hi Customer,

Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion.

I have investigated your order and emailed you today with a resolution. Please allow up to 2 hours for this email to reach your inbox and check your junk or spam folders in case it has redirected there.

Thank you for highlighting your experience and allowing us the opportunity to assist you further. Please accept my apologies for any disappointment caused -

Rated 5 out of 5 stars

Excellent products

Purchased two pairs of shoes from Clarks. Both pairs were very well made and comfortable. Price was reasonable. So it was a great shopping experience.

October 2, 2025
Rated 5 out of 5 stars

Excellent

My Sister-in-Law had bought these from Clark’s and I thought they were what I needed and like, that is the reason I bought them. They are so comfortable, and the colour is suitable for the Autumn. They are very sturdy trainers.

September 28, 2025

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