Clever Accounts Reviews 760

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, often highlighting individuals who go above and beyond to assist with queries and provide support. The service is frequently described as excellent, with many appreciating the clear communication, quick response times, and the overall ease of dealing with their accounting needs, making complex processes stress-free. Reviewers also value the personalized approach and the proactive support, which gives them peace of mind and allows them to focus on their businesses. However, some customers also noted issues with slow service and communication, with delays in receiving responses or final paperwork, leading to frustration and the need for constant follow-ups. A few other people also felt that the service was not tailored to their specific needs, describing it as sales-driven rather than advisory, and experienced a lack of availability from their assigned accountants.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, with many customers expressing satisfaction and recommending... See more

Customer service

Customers consistently note positive experiences with customer service, praising the supportive,... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and almost... See more

User experience

Clients share positive opinions on user experience, highlighting that systems are straightforward, easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with Clever Accounts for a couple of years and Tina has provided fantastic service. She's extremely knowledgeable and attentive and has gone above and beyond whenever I've asked her a fair... See more

Rated 5 out of 5 stars

Suhail Sager has been an absolutely invaluable asset for us. We had originally started our small business with a different accounting firm that was an absolute disaster so we were really skeptical and... See more

Rated 5 out of 5 stars

5-star service from start to finish. They handled my first self-assessment submission and did all the work for me, making the whole process genuinely hassle free. Communication was clear, I was kept u... See more

Rated 5 out of 5 stars

Hamza was very patient with me and helped me get set up with my business account and sorting through all my finances with my tax return. He was extremely knowledgeable about all questions I had and re... See more


Company details

  1. Accounting Firm
  2. Accountant
  3. Bookkeeping Service
  4. Payroll Service
  5. Tax Advisor
  6. Tax Consultant

About Clever Accounts

Written by the company

Clever Accounts accounting services - Refer a Friend

Accountancy service and software perfectly balanced to provide tax-efficient solutions to sole traders, limited companies and landlords.
From £37.50 per month.

  • Get unlimited tax advice that saves
    you time and money.
  • A fixed, no-commitment monthly fee.
  • Completion of your Self Assessment tax return, VAT and Year-End Accounts.
  • Free company formation.
  • Free bank account with £75 cashback.
  • Open banking integration.
  • Payroll processing and payslips.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

760 reviews

5-star
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1-star

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Approachable and knowledgeable

Hussnain is my dedicated accountant at Clever Account. He is very friendly and knowledgeable and always open to different solutions. I am quite happy with his support. Great job!

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience with Clever accounts

Hasnain always promptly answers any tax and expenses related queries and is proactive regarding the business account keeping . Based on his professionalism, I have happily associated with their associated umbrella company too. Overall great experience working with Clever accounts so far.

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service from Clever Accountants

Clever Accountants have been an absolute lifesaver for me this year! Jake, my accountant, is nothing short of amazing—he tackles all my accountancy and tax issues with lightning speed and precision.

Jake’s professionalism, friendly demeanor, and deep knowledge make the entire process a breeze. No stress, no hassle—just results! He goes above and beyond to ensure everything is spot-on, giving me total peace of mind.

If you’re looking for top-tier accountancy services, look no further. Clever Accountants, and especially Jake, are in a league of their own! Highly recommend!

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I am really impressed with the service I am getting. The process to set up a catch up call with Hasnain was very easy and I made an appointment for the next day. He answered all my queries quickly and has been very supportive and helpful. I find the software very easy to use, and it has really made my accounting straightforward. Thanks again, really appreciated.

November 8, 2024
Unprompted review
Rated 3 out of 5 stars

So-so

So-so

They do help set things up. I feel the reminders for deadlines can be better. Also we missed one deadline because of lack of communication. Another one I had to remind them instead of vice versa.

Communication can be improved, in terms of how fast they respond, and the general tone.

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Usaid Shah has been my accountant this…

Usaid Shah has been my accountant this year being my first as a limited company.
He has been very helpful professional and patient with my inexperience in this area.
Also very quick to reply with any issues and concerns ive had.
Would recommend 100% and hope to do business for many years to come.

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

Extremely professional and efficient…

Extremely professional and efficient accountancy services with minimal / no chasing up or escalation of any matters over the last nearly two years I have been with Clever Accounts. I can highly recommend Clever!

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

Exactly what my business needs

I have reached out to Clever Accounts to help me sort my business side of things. I have had nothing but patience, help and close guidance since. They are reliable, fast and ready to advise in ways that my business benefits from it. I couldn't recommend them enough

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Experience

The support and advice from Hosnain has been fantastic. The whole team are also very professional and efficient. All requests are met in a timely fashion and contact is sufficient.

November 1, 2024
Unprompted review

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