Clever Accounts Reviews 760

AVOID AT ALL COST. I was with them for a whole year where: I got fined because they didn't present my documents, they ghosted me constantly, they won't give me the data that I have so I can change companies, and ALL the VAT returns were wrong.

Hussnain is very helpful

Charlie have been very supportive and helpful

Tabarak took over my two business accounts couple of year ago and since then its been smooth sailing.
He is approcahble and knowledgeable. I am quite happy with his support. Would recommend them.

Professional advice and guidance provided by Adil as always who I heavily rely in for the best tax report.

Tabarak has been taking care of my tax affairs for a number of years. Super professional great support.
Thanks
Marcus

Clever Accounts are an excellent team to work and have invaluable when its time to deal with annual tax returns. Highly reccommended!

I initially had a positive experience for the first two months, but things changed with the new accountant.

I found it challenging to spend a significant amount of time reviewing HMRC documents and highlighting discrepancies to address issues that arose, especially while paying for accounting services. It would have been better to consult a supervisor if there were uncertainties.

Despite having email records from the previous accountant, who provided clarity, the new accountant has given conflicting information. This has led to two months of confusion and wasted time.

I believe the newly appointed accountant could benefit from further training in accounting principles and professional communication. There seems to be a reluctance to seek guidance from supervisors, even when I pointed out discrepancies regarding personal allowances.

I have spent considerable time on HMRC documents and provided evidence to show that the new accountant's statements were incorrect, especially after confirming multiple times that personal allowances couldn't be claimed. This turned out to be inaccurate.

It is concerning that there was such a strong insistence on this point despite receiving different information from another knowledgeable accountant.

As a result, I now feel the need to seek assistance from a different accountant, as I have concerns about the current service. Thank you for your understanding.

I submitted a complaint to Clever team manager on December 9, 2024, and have yet to receive a response from Clever.

********UPDATE*********

Received a email on 3 Jan 2025 form Amar Mahmood who introduce himself and responsibility for the matter.

I Replied email and point out all the issues on 3 Jan 2025

NO ANY REPLY FROM CLEVERACCOUNT (10 days)

Hussnain, as my new accountant, is well-communicated and reachable. During a very busy festival season, he is very responsible and willing to take extra steps to complete the tasks before the timeline. Thank you very much!

Very good team, quite responsive when needed. The system is straight forward and ready to use.

I have been working with Clever Accounts for several years, and their level of service has always been impeccable. Even after needing to move to another platform due to personal reasons and relocating abroad, they went above and beyond to ensure a seamless transition. I would especially like to highlight Hussnain Shakil, whose unwavering professionalism and dedicated support were invaluable. His assistance made a significant difference, and I am truly grateful. I highly recommend Clever Accounts for their outstanding service!

What do I have to do to get a response to anything? Absolutely dire comms. I understand this is a budget service for small businesses but I've been waiting 9 business days and counting for a simple response to a question.

I've been a customer since 2022. The first year things were good but when my accountant left, things went downhill and continued to do so. The only way I can get anything done is by making a complaint and involving the Customer Service team. I've also been given misinformation about processes and fees which caused me issues.

When I finally get to speak to someone to discuss the problems, they're always lovely but it shouldn't be this hard.

I'm currently trying to close the business and go self-employed, partly due to my terrible experience using accounting services. These are charged in addition to the hundreds I've already paid monthly and even then, no response.

They're nice people when you can actually get assistance but this is one of the worst experiences I've had in terms of customer service and communication.

Their software is really simple and straightforward and the support from your dedicated accountant is first class. They are polite, friendly, supportive and very professional.

Very helpful and informative

I am very happy for the help, thank you also for your passion.

Responsive and accommodating. What I think is a plus factor for me is that you won’t be obliged or tied up to a contract. I have explained to them that I needed guidance to make sure I have started filing right and they were so quick to response and set up what suits my needs. Consistent even responding enquiries through email

Really helpful for a beginner like myself. Easy to get a hold of and every question was answered and explained. Scarlett was brilliant.

The first phone call with my accountant Charlie was very simple clear and helpful
He provided all the information I need and checked again if I needed anything else and was very keen on if I had any questions
It was very short which is good and helpful

Excellent service. Samantha was very clear in explaining with my queries and a very prompt response.

Easy to reach out to and helpful. Fully recommend.

I used Clever Accounts for the first time this year. What a big mistake and a waste of money.
Quickly to collect their fee. But they informed me I only need to pay £1700 of tax. BUT HMRC contacted me and said I owe £4330.
How on earth do they get it that wrong???? And then they come up with excuses like they did not incorporate my other salaries. Isn't that part of accounting / bookkeeping service? I paid for a service and only got 1/2 a service.
This is the lowest level of service I have seen and absolutely no help offered to correct this £2630 mistake.
DONT USE this company unless you like big nasty surprises from HMRC.
I referred so many of my mates to them, and they had the same experience. All will be moving away and never use them again.
I am NOT happy with this and I am seriously upset!
I will be contacting The Financial Reporting Council (FRC).