We had booked a hotel in Dubai with a non-refundable rate. Due to the current conflict in the Middle East, we were unfortunately unable to travel. Even though our booking did not include free can... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I booked an hotel with a wrong date with a non refundable option, I realized immediately and asked for help, and Tiffany then asked the hotel for a cancellation or change of date and the next day I go... See more
I recently used ClickTrip to book a hotel, and I couldn’t be more pleased with the experience. They provided me with a confirmed reservation and a clear confirmation number right away, which gave m... See more
Company replied
I found the hotel I wanted at the price I wanted on Clicktrip (through Google maps). At first, I was very suspicious because the price of that hotel kept going up the past 2 days then all of a sud... See more
Company details
Written by the company
"Find room to explore and get packing! Booking the perfect hotel is just the first step of the journey - the road ahead is all yours. As fellow travellers, we know where you're coming from, no matter where you're going.
Contact info
Denmark
- clicktrip.com
4.8
Excellent
834 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I asked the customer service for a receipt
I asked the customer service for a receipt for my stay and 10 minutes after I got it!
October 17, 2024
PERFECT !!!!
October 15, 2024
Unprompted review
recently booked a hotel through this…
recently booked a hotel through this company and was impressed by their fantastic deals. The prices were unbeatable, and the booking process was seamless. Their customer service team was incredibly professional and responded to my inquiries super quickly. Overall, it was a great experience, and I recommend them for anyone looking for excellent hotel deals and top-notch service.
October 1, 2024
Unprompted review
I book my reservation wrongly and the…
I book my reservation wrongly and the team was able to correct it for me, the customer team was pretty fast and very kind, I’m very happy with this experience. And it was cheaper than the regular price
September 27, 2024
Top Company
This company is amazing! Great deals, top-notch customer service, Dustin (who was helping me make a reservation) even followed up during my stay! I will book again with them anytime!!! Thanks for everything Dustin, you are incredible ! :)
September 15, 2024
Unprompted review
I messed up my booking and thankfully…
I messed up my booking and thankfully Clicktrip rectified the issue immediately. Thank you!!
September 13, 2024
Great customer service
Great customer service! Aaron went above and beyond for me multiple times, will keep using and highly recommend!
September 16, 2024
Unprompted review
Excellent service!
Excellent service from the all team at ClickTrip.
I was unsure about booking with this company as I had not heared about them before. I'm glad I did.
I had a non refundable, non changable hotel booked in Fiskardo, Kefalonia, Greece. Due to bad weather my ferry to the island was cancelled and the agents managed to change the booking to a later date at no cost.
Great, friendly service, good communication and a great outcome.
Many thanks!
September 11, 2024
Unprompted review
Made a reservation and got an email…
Made a reservation and got an email confirming the reservation. Had to change plans and could only cancel via email request. Was worried about the response but heard back within 24 hours. Very reliable and confidedent in the service
September 9, 2024
refunding a non refundable booking
we accidentally booked the hotel for the wrong date and even though the booking was under non-refundable terms, they helped us get a refund. this shows how much their customer service actually cares and to me that's what matters the most.
September 9, 2024
Unprompted review
Fast service from the customer service team
Excellent service, no problems with the booking.
September 8, 2024
Very good experience.
Good communication en reply!
Very good price!
It was the first booking with click trip and it was a very good experience. Thank you!
September 7, 2024
Clicktrip put my mind at ease when my…
Clicktrip put my mind at ease when my reservation was not showing up at our hotel. I sent an email to Clicktrip, they contacted their vendor and informed me that I would have no issues at the hotel. During the week of my stay, I received an email from Clicktrip to inform me that my reservation was confirmed. Thank you!
August 30, 2024
Everything went smooth
Everything went smooth. We had a great stay. Will come back soon
August 29, 2024
I am trying to book a room
I am trying to book a room. I found about this from trivago. I tried to book 5 times and as soon as I write the my data it says that the hotel fairs are lowered and to click to benefit. When I inset the data again it's telling me it's not available anymore. When I insert the data it's writing about the lowered rates.
I am confused and I am starting to get worried
Why is this happening on your site?
Is it safe?
September 5, 2024
Unprompted review
Reply from Clicktrip
Dear Customer,
We are truly sorry to hear about the difficulty you experienced while trying to book a room on our site.
After reviewing our system, we could not find any correspondence between you and our customer support team based on the information provided in your review. The situation you described certainly doesn't reflect the experience we strive to offer, and it’s not how our system is designed to work. It’s possible that you encountered a temporary glitch on your device.
Our platform is a reliable and safe service, hosting hundreds of bookings per day. Today, we have not received any reports of incidents or issues from our clients. We recommend trying to complete your booking again, or you can contact our customer support team directly to address this issue. We would love the opportunity to assist you personally and ensure that your booking goes smoothly, offering you the best possible experience.
Could you please reach out to us at support@clicktrip.com with the reference to your incident?
We will do our best to help you.
Looking forward to hearing back from you!
Best regards,
Clicktrip team
Very thorough
Very thorough, quick turnaround responses, was able to take care of the issue. Was a pleasant experience!
September 4, 2024
Fantastic Customer Service Team
The Customer service team were fantastic and really helped me out when I was in a situation where I may have potentially had to cancel my whole holiday.
September 3, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.