The radiators are lovely and been a god send but two now don’t work and I can not get through to them on phone or email. I’m still paying for these and need help
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Customer service is dreadful. We came back from holiday to find our combi boiler had developed a fault. No hot water, and heating that wouldn’t turn off. We contacted them as soon as we could and it t... See more
Company replied
Have had two climastar radiators. The thermostats are a night mare. One of the radiators has now given up the ghost. Had good help from a lady who concluded that the thermostat worked but the radiato... See more
Company replied
Ref Order no: Webster/tq138ra Really disappointed. We purchased a new boiler system paid 50% deposit ( which was a lot of money):and promised the installation would happen in about a month. It's no... See more
Company replied
Company details
- Boiler and Heating Service
- Boiler Supplier
- Electrical Equipment Supplier
- Energy Equipment and Solutions
- Heating Equipment Supplier
- Hot Water System Supplier
Written by the company
CLIMASTAR UK has been heating homes for the last 27 years, pioneering the creation of modern and efficient heating systems. We are fully committed to the development and production of the most efficient and controllable electrical heating available. We build beautiful heating systems that ensure we reduce your energy consumption by quickly heating rooms and only using energy when you need it. All of the Harmony range carries a lifetime guarantee in our MAGMA silicon batteries and a 10-year all parts and all labour guarantee covering our heaters. The HARMONY range by Climastar UK guarantees to future proof your heating.
Contact info
Unit 15, Galveston Grove, ST4 3PE, Stoke On trent, United Kingdom
- 01782476444
- Jorge.Martinez@climastar.co.uk
- climastar.co.uk
2.5
Poor
263 reviews
Replied to 26% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Horrendous experience contacted…
Horrendous experience contacted customer support. Well send you info do it yourself. Complain a manager will call you ? Never did . Saleslady says she will sort ? Zero response. Best 4.5k you'll never see again. Burn your cash . It's better
November 21, 2024
Unprompted review
Reply from Climastar UK
Dear Mr. Ball, first of all I want to apologise for not being able to help you in the way you require. We have offered you our help by phone to replace those batteries from the thermostat and also sent you by email a step by step instructions about how to do it. Honestly we do not know what else can we do for you. Your negative to try any option does not give us really options to help you. Sorry but bringing your thermostat to our headquater, replacing the batteries and send it back to you is not the way. Sorry about it.
Absolutely outstanding customer service…
Absolutely outstanding customer service from the call centre team to the sales reps , knowledge, helpful and competitively priced, could not be happier. Highly recommend.
November 11, 2024
Unprompted review
THIS FIRM IS GOING OUT OF BUSINESS - AVOID
Avoid this company at all costs.
Unless your happy to pay £2500 for one electric radiator or £7000 for an electric boiler then do NOT entertain these cowboys. They deliberately target pensioners and the elderly. One of the "engineers" will visit your home to carry out a survey, which is actually an extremely high pressured sales pitch, where they start off with an extremely inflated price and then dramatically reduce and reduce the price until you sign up there and then. Even their final price will be way over the odds. They will make ludicrous and unfounded claims about how their technology is the best in the market etc etc. Absolute clowns. That's what happened to us and from others I have spoken with that is also the consistent experience. That is exactly why you will never find their prices online or in their brochures or why they won't tell you over the phone.
Their products are junk and insanely overpriced, you will wait around 3 months for an installation and they will ghost you once they have your deposit. Avoid at all
costs, you have been warned.
*UPDATE
I've been informed by an insider within the firm that Climastar UK is rapidly going out of business due to a lack of sales. Take that as you will.
July 1, 2024
Unprompted review
Reply from Climastar UK
Dear Mr Lennon, I am a bit surprised of your email because basically this is how most of our competitors are working, specially one of them that you know very well. But, honestly speaking it is not really our style.
First, our company have subsidiaries in 4 different countries, presence in 16 and the UK is one of our best market. We are far for going out of business, in fact we are growing and most of our new customers are comming from existing ones.
Only 15% of our customers are elderly people, by the way.
We have a very strong internal policy with our selling partners to conduct their business in accordance not only with the law but also under very strick honest and ethical manners. This includes not only to our custormers but also to our competitors. Something that apparently is not the same in your company.
Our selling partners are not allowed to offer our products if the solution we provide is not appropriated to the requirements of the home they are assessing. This sounds crazy for you, doesn't it? I tell you something, it works!
We are honest with our customers and competitors Mr. Lennon.
About our technology? It is definitelly the best you can find in electric heating on the market at this momment. Your, I mean your, own company tests requested to external laboratories have proved that. It is not something that we say. We have access to those tests, external labs publish all their results for your information...
Our installation time is from 2 to 4 weeks, Mr Lennon. Our investment in installation partners has been huge this year.
Something important to everybody reading this: We still accept orders to be fitted before Christmas!!!
About payment, we finance 24-month interest free to all our installations, but we are flexible to offer a longer period to reduce the montly installment if needed by the customer.
In case you are having some troubles with your sales because of us, I kindly invite you to join us and learn that other company's policy can be done.
Yours faithfully,
Climastar team.
Bad experience over. 2.5 years
In March 2022we decided to buy a Climastar UNIQ 9 water heater. It cost nearly £6000. It was installed in June 2022. The unit had a ten year warranty. It lasted 6 months. In January 2023 we woke up to a foul smell and saw that liquid from the unit had run down the walls and we had no hot water.
Climastar fitted a replacement unit in 24 hours.
Then In April 2024 we had no hot water again for 3 days until a Climastar fitter replaced the timer switch for an ON/OFF switch. After 2 months this switch and the wall above were getting very hot. I reported this to Climastar who laughed it off. Then on 10th June 2024 we had no hot water again for 4 days until 2 fitters came and replaced the faulty switch the previous filter had installed.
On 10th August 2024 the Sunamp unit leaked liquid and left us without hot water. On 12th August I reported this to Climastar. Days went by with no contact from them so I rang again on 15 August and was told a new Sunamp unit would be fitted on Monday 19th AUGUST.
And it was. However this the 3rd unit they have fitted in 2.5 years.Climastar are totally comfortable with 2 76 year old pensioners having to carry pans of hot water upstairs to get a basic wash for 9 days. Disgraceful.
In April 2023 Climastar stated in a press advert that you can rely on their heat storage cells working without degradation for 50 years. I DONT THINK SO.
August 10, 2024
Unprompted review
Reply from Climastar UK
Dear Sir, I agree with you that we have not been able to help you with the celerity we all wanted. This product we distribute is fantastic, but i have to admit that we cannot quickly respond to issues concerning the product itself since they have to be handled directly by the manufacturer and his service is not the best.
We have understood that it has been a technical problem affecting to one production batch and it has taken more than necessary to definitely identify and solve the problem after supplying you 3 different units.
We are happy now that everything has been finally solved for you and also for our supplier.
Sorry again for the inconveniences we have caused you.
Best regards,
Climastar team.
Harmony app huge disappointment ee radiators installed last March
Three radiators installed last March. All worked well. This month I switched them on to check and nothing happened. I read instructions, went on line, tried contacting climastar and got no response for several weeks when they sent instructions. I've had one missed call.
My son went through the connection process. All connected but I am unable to change the temperature settings via the app. I change it and everything it defaults back. This is really irritating. I paid a lot of money for radiator wall art!
October 31, 2024
Unprompted review
Reply from Climastar UK
Dear Sir, we are sorry for the inconveniences that this has caused you.
We have been in contact several times during the first two weeks in October trying to guide you how to pair the thermostats back to the router. It is true that only when we have sent the guidance via email the issue seems to be solved. For us it is very important to understand the origing of the problem since it is not normal such a quick drain of the batteries that should last 12-14 months and not just 8.
As explained, the thermostats are continuously trying to reconnect when signal is lost. It may help to add to your installation a wi-fi signal extender to guarantee a minimum signal to avoid connection losses and batteries draining. Sorry again for the inconveniences if we have not been helping you as quick as you deserved.
Best regards,
Climastar Team
Excellent product and service
Excellent product and service. Our only very slight question is why the engineers who installed the heat pump and disconnected the old water tank did not remove it and take it away as they did with everything else
October 2, 2024
Reply from Climastar UK
Hi Mr Garlick,
Thank you for your review and for purchasing our energy efficient heating solutions.
Unfortunately we are unable to remove water tanks, however we have decommissioned it for you.
If you need anything more from us or would like to discuss future proofing your home further, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email enquiries@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Thursday, and 9:00 - 15:00 on Fridays, excluding bank holidays
Reply from Climastar UK
Dear Mr. Duggan, we are deeply sorry we did not solve that problem in your phone's app as quick as you required. As explained, it was not possible to solve that issue with your smartphore in remote and you could continue using your heaters from the wireless thermostats set in your rooms, since they have the same program and options than the app, until a engineer visit could be set up. Three days before your review we arranged that visit that was done on 10th October. Your issue was solved but we still keep your review.
Very expensive! Very poor customer service.
We had a visit from a very nice salesman on 11 September 2024 and ordered a heater from Climastar. He claimed that the thermostat on their product was 'market leading' and no other manufacturer offered such accuracy. (I believe this to be untrue, after the research I did afterwards.) Anyway, we paid a £735.00 deposit on one heater (total cost about £1400). When we realized, the next day, how much we were spending on just ONE electric heater, we had second thoughts and cancelled. We were assured of a refund on our credit card. We phoned the company a couple of weeks later and were assured that the cancellation was actioned along with a refund. Last week, a company fitter phoned to choose a date for installation - it seems that the refund hadn't been actioned after all, otherwise our order would have disappeared from their system. Credit card refunds apparently take up to 10 working days. We've waited 14 working days and still no sign of a refund. I emailed Climastar twice but got no reply. I've now had to open up a dispute with my credit card company to cancel this transaction. Climastar, your customer service to me is rubbish. I'm glad we didn't buy your very expensive product.
10 October. We received a cheque in the post which has now cleared ok.
October 5, 2024
Unprompted review
Reply from Climastar UK
Hi Michelle,
Thank you for reaching out and sharing your experience with us. We sincerely apologise for the difficulties you have encountered regarding your order cancellation and refund process.
We take customer feedback very seriously, and I understand how frustrating this situation must be for you. Our goal is to provide excellent customer service.
All cancellations and refunds are processed within 10 working days, and you were sent a cheque for the refund within this period. Apologies you should not have been told that we could refund back to your credit card, as we are not able to offer this facility.
Regarding our product claims, we always strive to provide accurate information about our offerings, and we have proven tests regarding the accuracy and efficiency of our products.
If you need anything further from us, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Heats the room evenly and stays…
Heats the room evenly and stays warm,very pleased with them
October 4, 2024
Reply from Climastar UK
Hi Teresa,
Thank you for your review and for purchasing our energy efficient heating solutions.
We're glad you are please with the performance of our electric heaters and hope they continue to impress you for years to come.
If you need anything more from us or would like to discuss future proofing your home further, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email enquiries@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Thursday, and 9:00 - 15:00 on Fridays, excluding bank holidays
Reply from Climastar UK
Hi Corinne,
Thank you for your review and for purchasing our energy efficient heating solutions.
We are glad you are pleased with our customer service and hope we can continue to meet your expectations in any future contact.
If you need anything more from us or would like to discuss future proofing your home further, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email enquiries@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Thursday, and 9:00 - 15:00 on Fridays, excluding bank holidays
Need to replace my water boiler as it…
Need to replace my water boiler as it was showing it age and also a slight leak.
Perfect service from first contact with sales until the end when the installation was completed by the engineers.
The actual device is half the size than my old boiler and also more energy efficiency, so far with monitoring this in my smart meter, we are looking at around 40 percent reduction.
Cost of this is much more than the usual price of an average boiler but this is worth every money.
September 18, 2024
Reply from Climastar UK
Hi Sunjay,
Thank you for your review and for purchasing our energy efficient heating solutions.
We are glad you were happy with our level of service and hope our product continues to impress with it's performance.
If you need anything more from us or would like to discuss future proofing your home further, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email enquiries@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Thursday, and 9:00 - 15:00 on Fridays, excluding bank holidays
the water heater and radiators fitted…
the water heater and radiators fitted at my home work wonderfully well. They do as described and considering my property is Georgian its not like modern houses, but the heaters really have made a big difference, considering the high ceilings and sash cord windows
they have tranformed the tempretures in all rooms
very happy and satisfied with Climastar products and service installations
thank You very much
September 5, 2024
Reply from Climastar UK
Hi Mr Slade,
Thank you for your review and for purchasing our energy efficient heating solutions.
We're glad our heaters have proved effective for your property and hope they continue to impress for years to come.
If you need anything more from us or would like to discuss future proofing your home further, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email enquiries@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Thursday, and 9:00 - 15:00 on Fridays, excluding bank holidays
2 pleasant boys arrived It hasnt been…
2 pleasant boys arrived It hasnt been cold enough to switch the heating on yet The man did show me how to use it but the heating wasnt switched on when they were here & I have tested the one in the hall It came on but I cant get the lounge or bedroom heater to come on I would like someone to come to switch the lounge & bedroom heater on to see if it works
September 20, 2024
Reply from Climastar UK
Hi Anne,
Thank you for your review and for purchasing our energy efficient heating solutions.
We're sorry you have been able to test two of your heaters. When you have a spare 5 minutes, please give the office a call on 01782 476 444 and we will go through the testing steps with you.
If you need anything more from us or would like to discuss future proofing your home further, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email enquiries@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Thursday, and 9:00 - 15:00 on Fridays, excluding bank holidays
Reply from Climastar UK
Hi Howard,
Thank you for your review and for purchasing our energy efficient heating solutions.
We are glad we were able to meet your expectations and you are happy with our heaters.
If you need anything more from us or would like to discuss future proofing your home further, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email enquiries@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Thursday, and 9:00 - 15:00 on Fridays, excluding bank holidays
All fitted with no fuss or mess and…
All fitted with no fuss or mess and explained how to use.
Very user friendly and controlled
VERY HAPPY
September 3, 2024
Reply from Climastar UK
Hi Trevor,
Thank you for your review and for purchasing our energy efficient heating solutions.
We're glad you are happy with our installation partners and our product.
If you need anything more from us or would like to discuss future proofing your home further, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email enquiries@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Thursday, and 9:00 - 15:00 on Fridays, excluding bank holidays
Disappointing Installation and Aftercare
We had a water heater fitted on 22nd August, without being used 24 hours later it developed a leak. The fitters came back to repair the leak on 29th August. We were away for the weekend and once again without even using it discovered there was another leak on 2nd September. Contacted climastar who never acknowledged receipt of the email. I called on 9th September to follow up, was told they were aware and to await a call which had now been marked as urgent. On 10th September I called back as we still hadn’t been contacted and spoke to the installation manager who assured me if I “gave him a few hours” he would contact the fitters and get back to me with when they could come to repair it. 48 hours later I’m still waiting for a response. I still don’t have any hot water, I have a damaged floor which now needs repairing and it’s delayed us moving into the house which is costing us more money in rent. We chose Climastar because they were highly rated for customer service (they were by no means the cheapest option) and this isn’t the experience we’ve had at all. So disappointed, feels like now they’ve got our money they don’t care.
Update: just received a call to arrange an appointment on Monday. Will consider updating my review if and when this is resolved.
August 22, 2024
Unprompted review
Reply from Climastar UK
Dear Molly,
We are deeply sorry for how all this has been carried out.
Unfortunately, it has been only on September 9th, after your call, that we have realized about the real problem. What we initially thought it could be an easy to solve defect on the installation works at the end turned into two defective components used in the piping work inside that cupboard.
We apologize for the damages created in the cupboard flooring because of this dripping water. We will care about all the repairs and damages cost, of course.
If necessary, you may use the hot water system in the property as far as a small bucket placed at the top of the water heater is collecting this dripping.
We understand this has created a very annoying situation and I feel confident that with this appointment set for next Monday everything will be finally solved.
Please note that these products have a 5-year guarantee term and you are fully covered during that period.
Be careful...
Sadly this is not a company I can recommend. First the good - the kit seems excellent (albeit it is early days) and the installation team were first rate. The bad - the company overcharged me initially by a sum in excess of £1000. I was asked for payment of over £10,000 immediately 'the ink was dry' on the installation (see clause 3.12 buried deep within the terms and conditions). There had been some necessary onsite changes to the scheme but no-one in the accounts department had apparently bothered to check their true effect on the invoice. The Operations Director of the company described the 4 figure overcharge in an email to me as a mere 'discrepancy'. I can think of many words to describe such state of affairs. Discrepancy is not one of them. Had I not challenged the invoice at the time (as I suspect many would have not) I would have been £1000 + out of pocket with no effective redress.
You would have thought I would have received an abject apology in writing for the above (the company having been paid in full now) but sadly not.
To conclude - it would be prudent to consider the alternative suppliers of this technology. If you do decide to use Climastar be very careful and double check all financial calculations supplied to you before payment.
September 5, 2024
Unprompted review
Reply from Climastar UK
Hi David,
At Climastar UK we're committed to improving what we do and taking on customer feedback to provide the best possible customer experience.
We value your feedback and we apologies for the inconvenience and frustration you have encountered.
As you have mentioned, we requested payment of the final balance upon completion of installation. This is our standard procedure and one you agreed to upon signing the order form. Our standard practice is for the additional 25% to be paid when the installation is booked, but you declined and agreed to pay the outstanding balance upon the installation being completed.
Unfortunately, the office was not made aware of the amendments to the order prior to installation, therefore the additional discount applied by our representative was not noted on the order form. Our Operations Director emailed you on the 5th September and 9th September to rectify and apologise for this error.
We politely request that you reconsider your 1-star rating.
In the meantime, if you have any further queries, please do not hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email enquiries@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Thursday, and 9:00 - 15:00 on Fridays, excluding bank holidays
System thoroughly tested.
The installer fitted the radiators and hot water system, removing the large cylinder, and left everything clean and tidy. He took great care to test the system and to explain how to regulate the temperature.
July 24, 2024
Reply from Climastar UK
Hi Joan,
Thank you for your kind review and for purchasing our energy efficient heating solutions. We are glad you are happy with our installation partners.
If you need anything more from us or would like to discuss future proofing your home further, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email enquiries@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Thursday, and 9:00 - 15:00 on Fridays, excluding bank holidays
The heaters were fitted in a timely…
The heaters were fitted in a timely manner from sales to end of installation. All of the old radiators were removed with minimum damage to surrounding decor and disposed of consciously.
Workmen should wear booties over their footwear to protect floor coverings.
August 23, 2024
Reply from Climastar UK
Hi Nicola,
Thank you for your kind review and for purchasing our energy efficient heating solutions.
We are glad you are happy with our service and installation team, and thank you for your suggestion which will be passed on.
If you need anything more from us or would like to discuss future proofing your home further, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email enquiries@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Thursday, and 9:00 - 15:00 on Fridays, excluding bank holidays
Good customer service haven’t use the…
Good customer service haven’t use the product yet
August 16, 2024
Reply from Climastar UK
Hi Harshad,
Thank you for your review and for purchasing our energy efficient heating solutions, we are happy you are pleased with our service so far.
If you require assistance when you come to use your heater or would like to discuss future proofing your home further, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email enquiries@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
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