Very positive experience from beginning to end with Climate Works. Excellent website, very good communication between us and Climate Works. 3 guys came to install 3 units on a very wet day and were ve... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The initial installation of our multi-room air conditioning system went smoothly and I was happy with how things looked at first. The team seemed knowledgeable and everything appeared to be w... See more
Company replied
We used Climate Works after they came recommended by a friend, and we’ve been really pleased with the whole experience. Their pricing was very fair and transparent, and the installation team were exce... See more
Both engineers were very professional and friendly. I was kept informed of their progress. They left both bedrooms clean and tidy they even put back my heavy bedside table.
Company details
- Air Conditioning Contractor
- also in
- Air Conditioning System Supplier
- Commercial Refrigeration
- HVAC Contractor
Written by the company
INSTALLATION We specialise in expert air conditioning installation for residential and commercial properties, providing everything from wall-mounted air conditioning units to VRV/VRF systems, server room cooling, and AHU chiller systems. Whether you need home air conditioning, office air conditioning, or a full commercial cooling system, we ensure a seamless, professional installation tailored to your space. We also provide refrigeration installation, including shop fridges and freezers, cold rooms, mortuary fridges, cellar coolers, and walk-in chillers. Our MVHR (Mechanical Ventilation with Heat Recovery) systems improve indoor air quality, ensuring continuous fresh airflow for homes, offices, retail spaces, and industrial facilities. MAINTENANCE Regular air conditioning maintenance and refrigeration servicing help prevent costly breakdowns. Our Planned Preventative Maintenance (PPM) contracts ensure your systems operate efficiently, reducing energy consumption and extending equipment lifespan. We offer commercial AC maintenance, MVHR servicing, cold room maintenance, and cellar cooling system checks to keep your equipment running smoothly. REPAIR Our expert engineers provide air conditioning repairs, refrigeration system repairs, and MVHR system diagnostics for all major brands and system types. Whether you need emergency AC repairs, cold room fixes, or ventilation system troubleshooting, we deliver fast, reliable service to get your systems back up and running with minimal disruption. Get in touch today for a free quote on installation, servicing, or repairs.
Contact info
11 Vickers House, RG249NP, Basingstoke, United Kingdom
- 01256 442571
- hello@climateworks.co.uk
- climateworks.co.uk
4.6
Excellent
25 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly
Very friendly, professional and a quality install. The entire process was hassle free, install engineers were friendly and very tidy too.
The air con works perfectly and has helped us through some of the recent hot weather.
August 12, 2025
Unprompted review
Reply from Climateworks
Thank you, Ben. We’re glad the installation went smoothly and that your new system is keeping you comfortable in the hot weather.
Excellence
It was a lengthy journey as my wife and I had
Very different requirements…. Ashley attended many meets and multi location conference calls …. Once we agreed it was decided to do the entire house.., this threw up many challenges… but we got there…. It was a 3 day multi manned installation that went without incident…. We are delighted with the result …. To sum Climatework up
Professional …. Competitive …. Patient
We have already recommended them
September 9, 2025
Unprompted review
Reply from Climateworks
Thank you, Chris. We’re delighted to hear you and your wife are happy with the whole-house installation. It was a pleasure working through the challenges with you, and we truly appreciate your recommendation.
Very pleased with the outcome
Ashley was great from start to finish with helping us with our design, pricing, answering any questions we had along the way. And the installation was great, you wouldn't have known they were there by the time they were finished!
August 26, 2025
Unprompted review
Reply from Climateworks
Thank you Ceri for your feedback. We’re pleased to hear Ashley and the team made the process smooth from design to installation. It’s great to know you’re happy with the result.
The initial installation of our…
The initial installation of our multi-room air conditioning system went smoothly and I was happy with how things looked at first. The team seemed knowledgeable and everything appeared to be working as expected. Unfortunately, the experience since then has been very disappointing.
A few months after the install, problems started including a leaking condensate pump and faulty controls. I reported these issues multiple times but responses were slow, inconsistent, and at times dismissive. I even had to get a third-party technician involved to diagnose what turned out to be a wiring issue from the original install.
Rather than acknowledging the mistake, the company denied it, only to quietly correct the wiring later without comment. Most recently, they replaced pumps (including one that didn’t need replacing) with extremely loud models that have made the system disruptive to live with.
I’m not someone who usually leaves reviews and I don’t expect perfection, just accountability and a basic level of service when something goes wrong. Sadly, the aftercare has left me feeling genuinely let down and ignored. For such a significant investment, I expected better.
If everything goes to plan, this company might seem like a good choice. But if anything goes wrong, based on my experience, be prepared for a frustrating road ahead.
July 15, 2025
Unprompted review
Reply from Climateworks
Thank you for taking the time to leave a detailed review. We're sorry to hear your experience hasn't matched your expectations, especially after a positive start. We take feedback like this seriously and want to address each point properly.
You're right to expect a high standard of service throughout the life of the system, not just at installation. It's clear we fell short in your case, particularly in our aftercare communication, and for that we apologise.
Regarding the wiring issue, we acknowledge there was a fault that should have been picked up and resolved more transparently. While our intention was to put things right as quickly as possible, we accept that the way this was handled caused frustration. That’s on us.
On the pumps: the replacements were selected based on reliability and availability at the time, but we recognise noise has become a new issue for you. If a quieter solution is available and appropriate, we’re open to reviewing this again.
We never aim to dismiss or delay when something isn’t right. We're a team of professionals who care about doing a good job, and standing behind it. We clearly missed the mark with the consistency of our support to you.
If you'd be open to a call, we’d welcome the chance to talk this through properly and agree next steps that will resolve things fully.
An irresponsible company
An irresponsible company. Simply speaking, they took the money but didn't fulfill what they had promised in the invoice.
Initially, we requested ClimateWorks to replace our faulty MVHR unit. Upon their request, we provided photographs of the original unit, after which they issued a quotation including the cost of purchasing and installing the new unit. Finding the quotation rather expensive, we asked if we could purchase the unit ourselves and requested a quotation solely for labour. ClimateWorks agreed to this arrangement, though at a higher labour cost, and subsequently provided us with a revised invoice, which we paid promptly.
On the agreed installation date, the engineer from ClimateWorks arrived, removed our old unit, and mounted the new one. After installing it, he informed us additional measurements were required and a second visit would be necessary, as the new unit was smaller than the original. We agreed to this, and the engineer took away the original packaging (box) of the new unit upon departure.
However, ClimateWorks later contacted us, stating they would not be able to complete the installation as originally agreed and instructed us to return the new unit in exchange for another model. We explained that returning the unit was not possible as their engineer had already removed and taken the packaging away.
Despite our concerns and complaints, ClimateWorks confirmed that they would not complete the agreed-upon installation.
We were forced to engage another company to complete the installation. And of course, ClimateWorks refuse to refund us.
April 1, 2025
Unprompted review
Reply from Climateworks
Thank you for your feedback. We take all reviews seriously and aim to provide a clear summary of the situation from our side.
You initially contacted us to replace a faulty MVHR unit. After reviewing the photos you provided, we issued a quotation for both supply and installation. You then advised us which specific unit you wanted and requested a revised labour-only quote so you could supply the unit yourself. We agreed and provided the updated invoice, which you paid. Had we been responsible for both supply and fit, we would have carried out full checks on compatibility and installation requirements. With a labour-only arrangement, this responsibility rests with the customer. You chose this option to reduce cost, which we respected, but it meant we could not dedicate time to verifying a unit we did not supply.
On the agreed installation date, our engineer removed the old unit and installed the new one you provided. It quickly became clear that the replacement unit, while functional, did not match the dimensions or positioning of the original. To complete the installation correctly, we would have needed to source and order additional parts. This would have required a return visit—a three-hour round trip—for what was agreed to be a straightforward labour-only job.
The engineer explained this clearly on-site, and you agreed that further work would need to be quoted. You signed the job worksheet confirming the work carried out and the comments made.
From the outset, we clearly stated—both verbally and in writing—that the labour-only quote covered a like-for-like swap. It did not include additional time, extra materials, or modifications beyond that scope. Any further work would always be subject to a separate quote, and this was confirmed in multiple communications with you.
Ultimately, you declined to proceed with the additional work due to the cost, which we fully understand. We regret that the situation didn’t meet your expectations, but we acted transparently throughout and delivered the agreed service on the day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.