Clinical Partners Reviews 

10,215
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,158 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the staff are exceptionally kind, professional, and truly understanding throughout the entire assessment process. Consumers also genuinely appreciate the remarkably smooth online portals, simple questionnaires, and clear, supportive guidance provided by the team from start to finish. However, some people mentioned that it can be very difficult and frustrating to reach customer service by phone. Others noted that waiting times for appointments, follow-ups, or final documentation can sometimes feel quite long and challenging. Many individuals still feel very pleased overall because the practical outcomes ultimately provide great peace of mind.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently kind, patient,... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assessments.... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and informative... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall process is straightforward,... See more

Response time

Customers consistently note ambiguous experiences with response time, reflecting a high level of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall waiting time was great, and they did so well to support myself and my son throughout his assessment and his diagnosis. They done very well in understanding him, and i couldn't of asked... See more

Rated 5 out of 5 stars

A fantastic weight off my shoulders to start with. A brilliant, knowledgable, professional, caring, articulate and wonderful specialist clinical. She was brilliant. The comprehensive report was fantas... See more

Rated 5 out of 5 stars

I was very nervous at first but it was a very comfortable session, Adil was very understanding and informative on how I feel. This really helped me understand myself further now I have a clearer mind... See more

Rated 5 out of 5 stars

Clinical Partners were amazing with my daughter from start to finish. Multiple video appointments, staff were incredibly professional. The wait time for an ASD assessment was 5.5 months at that point... See more


Company details

  1. Mental Health Service
  2. Child Psychologist
  3. Mental Health Clinic
  4. Psychiatrist
  5. Psychologist
  6. Psychotherapist

Written by the company

We are one of the UK’s leading providers of mental health services who work both privately and with the NHS to help people and families experiencing mental and emotional difficulties to get better. Through in-person and remote appointments, we connect thousands of patients with senior clinicians for a range of mental health difficulties including autism, ADHD, anxiety, and depression. Mental health affects us all. Whatever your challenge, we're here for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.6

All reviews

(10,215)

5,157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick reliable survice

Paper work easier to complete as online especially when sending to the school.

Quicker wait time than NHS referal.

Once appoiment was booked all went smooth, online assessment and diagnosis the same day. Also the full report sent the same day including resources and recommendations.

August 18, 2026
Rated 5 out of 5 stars

Zena ADHD

There really careing so kind don’t pressure you really good people I think my experience is working

August 18, 2026
Rated 5 out of 5 stars

10/10

After a long time of waiting we finally have answers and are very grateful! The assessment went better then I thought the lady was very nice

August 18, 2026
Rated 5 out of 5 stars

Short waiting time

Short waiting time, excellent communication prior to appointment and then during my assessment I was treating with dignity and kindness throughout.

August 18, 2026
Rated 5 out of 5 stars

Found it straight forward

Found it straight forward, especially with a high demand across the country now for adhd asd assesments. I am still waiting for my son to be assesed. my daughters adhd assessment was done within a 10 month wait now waiting medication and the Austim assessment. the assessor doctor was great; he wrote a very lengthy in-depth report which covered everything which should then lead to more support through the education side of things.

August 18, 2026
Rated 5 out of 5 stars

Great service

Approximate wait of 10 months from referral to appointment for child ADHD assessment. But when through appointments readily available from the very next day. Assessor very good with diagnosis and report done the same day. Would definitely use again if needed via NHS right to chose.

August 17, 2026
Rated 5 out of 5 stars

I found clinical partners very…

I found clinical partners very professional and the clinician who done my daughters assessment really helped her through and made her feel comfortable, I have found my experience with them amazing and very professional

August 3, 2026
Rated 5 out of 5 stars

We had a really positive experience…

We had a really positive experience with Clinical Partners for my son’s ADHD assessment. The whole process was handled professionally and sensitively, and I felt that my concerns and the information I provided about my son were genuinely listened to and taken into account.

The clinician was understanding and thorough, and everything was explained clearly. The final report was extremely detailed and gave us a much better understanding of my son’s needs and the difficulties he experiences, along with helpful recommendations for supporting him going forward.

I was also incredibly impressed with the turnaround time for the final report — it was exceptionally fast, particularly considering how thorough and detailed the report was.

After a long journey trying to understand my son’s needs, having his difficulties properly recognised and understood has been incredibly valuable. I’m very grateful for the care taken throughout the whole process and would happily recommend Clinical Partners to other families.

August 17, 2026
Rated 5 out of 5 stars

We were made to feel like we matter

We were made to feel like we matter, very understanding. The conversation was very casual which I liked and they reflected on other cases for references which helped a lot. We also got the outcome at the end of the call so no waiting around which was excellent. Great zoom meeting!

August 8, 2026
Rated 5 out of 5 stars

Speedy ADHD

I was referred to Clinical Partners for my ADHD assessment and found the whole process thorough and speedy. I spoke to several people on email(Luke, Sharon and Taofee and they were polite and friendly and answered all my questions completely and were so helpful. Lisa did my assessment and she was also great and I felt understood.

August 13, 2026

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