Clinica London Reviews 

467
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

We saw Dr Naz Raoof yesterday and she was incredible with my son. Definitely one of the best consultants we have ever been to. She took the time to explain his tests in detail going through all th... See more

Company replied

Rated 1 out of 5 stars

Fraud! I called to ask if they have a Cornea specialist for a second opinion, the receptionist said yes and booked me in with Dr Emma Jones. After an hour and half driving to get there, and after I di... See more

Company replied

Rated 5 out of 5 stars

Really nice people, excellent service. Top place, thanks for sorting my eye out urgently

Company replied

Rated 5 out of 5 stars

I have seen various doctors from both the NHS and privately and have to say Dr Naz Raof has been amazing! Most of the doctors I've seen have been very dismissive, rushed and evasive when it comes... See more

Company details

  1. Ophthalmology Clinic
  2. Dermatologist
  3. Eye Care Center
  4. Ophthalmologist
  5. Pediatric Ophthalmologist
  6. Private Hospital

Written by the company

Clinica London is a leading ophthalmology and dermatology medical clinic located in London’s prestigious Harley Street. Child and adult patients are treated at Clinica London, where we have out patient and day care facilities with a small operating theatre for local anaesthetic skin and eyelid procedures and eye injections. There is a multidisciplinary team of several ophthalmology consultants and two medical dermatologists. At clinica London the world leading eye specialists see patients with cataract, glaucoma, retinal problems, uveitis, macular disease, strabismus (squint), amblyopia (lazy eye), chalazion and other eyelid lumps and bumps, eyelid ptosis, heavy eyelids requiring blepharoplasty, ocular surface inflammation and dry eyes, urgent eye problems with visual disturbances and red sore eyes. Glaucoma: Professor Anthony Khawaja, Mr MInak Bhalla and Ms Emma Jones. Retina: Professor Michel Michaelides (Non surgical retina), Ms Evegenia Anikia and Mr Julian Robins (Medical and Surgical Retina), Mr harry petrushkin (Uveitis and Cataract). Paediatric strabismus (squint), Ms Naomi Tan Adult Strabismus (squint), Ms Jane Olver Orthoptists: Miss Victoria Tang, Mr Greg Richardson and Mr Zishan Naeem. Cataract Surgeons: WE have many, and all are excellent. Mr Harry petrushkin, Mr Daniel Sibley, Mr Johnson Neo, Ms Emma Jones, Professor Anthony Khawaja, Mr Minak Bhalla, Ms Evgenia Anikina, Mr Julian Robins. Oculoplastic and Reconstructive Orbito.Facial Surgery: Ms Michelle Ting, Ms Lisa Jagan, Ms Jane Olver Ocular Surface and Dry Eyes: Mr Daniel Sibley (cornea and Ocular Surface), Mr Johnson Neo (cornea and Optilight IPL) , and Ms Jane Olver (for eyelids, tear ducts and Optilight IPL). Lacrimal Drainage (watering eyes): Ms Jane Olver, Ms Michelle Ting


Contact info

3.8

Great

TrustScore 4 out of 5

467 reviews

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3.8

All reviews

(467)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Eye Clinic

I had a consultation with Ms Naz Raoof and was very impressed with both her and the setup in the clinic generally. I arrived on time for my appointment and was seen right away. Several different eye scans were conducted in short order and Ms Raoof then reviewed those with me, conducted some further tests and explained all the results. If I suffer any further eye issues I wouldn't hesitate to book an appointment here again.

May 30, 2022
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Reply from Clinica London

Thank you for posting your positive review on your care under Ms Naz Raoof. I agree that Clinica is really fortunate to have such a skilled and caring Specialist. She is at the forefront of her speciality in Neuro-Ophthalmology and a great benefit to patients. A big thank you for appreciating and sharing your experience!
Best wishes from all in the Clinica London Team

Rated 5 out of 5 stars

Very good

Very good. Knowledgeable, patient,caring.

May 29, 2022
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Reply from Clinica London

Thank you! We are pleased to hear your good feedback on Clinica

Rated 5 out of 5 stars

Great and Expert Service

An expert and very prompt, friendly service. Thank you for treating my chalazions.

May 27, 2022
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Reply from Clinica London

Thank you for your positive feedback on your care. Please look after your eyelids and prevent future chalazia. It is always our pleasure to help patients get rid of chalazia, but managing the underlying cause remains one of Clinica´s aims.
Treat, Educate, Prevent.
All the best for a chalazia free or chalazia reduced future, from the Clinica London team.

Rated 5 out of 5 stars

I got the help I needed!

I live abroad, and needed some advice on my dry eye symptoms. I got a whole hour with a specialist who gave me some very helpful advice. Very grateful for this service and would highly recommended!

May 26, 2022
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Reply from Clinica London

Thank you for taking the time to write your helpful review for other patients who may have dry eyes. There is an epidemic of dry eyes at the moment, and we will do everything to help people suffering from this. Wishing you comfortable eyes and clear vision in the future, from Clinica London.

Rated 5 out of 5 stars

Very Good Service from everyone at…

Very Good Service from everyone at Clinica London

May 12, 2022
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Reply from Clinica London

Many thanks for your kind words about Clinica and letting us know that you were satisfied with the care you received.

Rated 5 out of 5 stars

Outstanding service

Outstanding service! Everyone was beyond friendly and helpful.

May 10, 2022
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Reply from Clinica London

Many thanks for your review! Much appreciated to know you value our service

Rated 5 out of 5 stars

First consultation

First consultation, very efficient and clear communication.

May 1, 2022
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Reply from Clinica London

A big thank you for your review of Clinica. We are glad you are pleased with the care you received.
From the Clinica London team

Rated 5 out of 5 stars

I see Dr Raoof for a second opinion

I see Dr Raoof for a second opinion. She was so kind and genuine, she listened to everything I had to say and took on board my symptoms and referred me to a further specialist. She actually cared. The staff we friendly and welcoming.

April 30, 2022
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Reply from Clinica London

Thank you very much for posting your super review of Ms Naz Raoof. She will be delighted to receive your positive feedback. Wishing you all the best, from the Clinica London Team

Rated 5 out of 5 stars
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Reply from Clinica London

Thank you for your opinion of Clinica London! We aim to provide very high quality care all the time, therefore it is great to know your feedback. From the Clinica London Team

Rated 5 out of 5 stars

Jessica and I the mother

Jessica and I the mother, liked our experience at your Clinic, you were very Professional.

April 14, 2022
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Reply from Clinica London

Thank you! The Paediatric services at Clinica aim to do their the best for you.

Rated 5 out of 5 stars

Travelled from Nottingham to see Ms…

Travelled from Nottingham to see Ms Raoof. (16/3/22.)
Examined & fitted with a Spectacle Prism Len, by her excellent Opthamologist.
First class consultation with Ms Raoof, who explained my problem succinctly,& suggested a course of treatment, possibly to continue in late April 2022.
Highest professional standard, clinically & excellent patient management. Many thanks, during a stressful time. Jeffrey M Demuth

April 11, 2022
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Reply from Clinica London

Dear Mr Demuth, Thank you for your praise of Mis Raoof and the team. We are delighted that together with her Orthoptist, that they have been able to help you and will continue to do so. All the best for continued good quality vision, from the Clinica London team.

Rated 5 out of 5 stars

Jane Olver knows what she is doing

Jane Olver knows what she is doing. She really cares about the outcome and she uses her extensive technical knowledge to create outstanding results whilst remaining calm and measured at all times. I know I am in the hands of a talented professional.

April 7, 2022
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Reply from Clinica London

It is our pleasure and professional duty to provide the strive to provide best surgical outcomes for our patients. We are all delighted that you have taken the time to express your thanks and appreciation of your care at Clinica London. Wishing you healthy beautiful and comfortable eyes for the future.
From the entire Clinica LOndon Team.

Rated 5 out of 5 stars

Excellent service

Excellent service. I had a chalazion on my lower lid. After a thorough examination, I was offered a procedure on the same day to remove it. The doctor explained the process to me very clearly. It was quick, and other than the anaesthetic injection being very slightly uncomfortable, I was completely at ease. I left with a large dressing over my eye, which came off after 24 hours. A bit of bruising, but barely noticeable. A week later, I'm back to normal with no sign of the chalazion. The clinic was immaculate, and the doctor, nurse and receptionists that I met were all extremely professional.

March 31, 2022
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Reply from Clinica London

Delighted to hear that you are better from your chalazion and the experience not too horrendous. Thank you for posting your detailed review which will help other patients with chalazion know what to expect.
Very best wishes from the Clinica London team

Rated 5 out of 5 stars

Very professional and able to help me…

Very professional and able to help me very quickly with what had been a long ongoing eye issue. Treatment all successfully completed and very happy

March 31, 2022
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Reply from Clinica London

Thank you very much for your helpful appreciative review

Rated 5 out of 5 stars

An amazing service

An amazing service - friendly, prompt, flexible staff who were welcoming and kind.
Prompt thorough assessment with evidence-based expert advice and results explained in an understandable compassionate way.
Thank you

March 28, 2022
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Reply from Clinica London

A big thank you for sharing your positive opinion of your care at Clinica London

Rated 5 out of 5 stars

I saw Dr Olver on 3.3.2022

I saw Dr Olver on 3.3.2022. Dr Olver was very professional and nice. She explained to me my illness in details. Then the clinic sent a detailed medical report to me with supplementary information sheet. It was a very good experience to see Dr Olver and the environment of the clinic was very comfortable. I am sure to recommend Dr Olver and this clinic to my relatives and my friends.

March 17, 2022
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Reply from Clinica London

It is super to receive your feedback on the care you received by Dr Olver at Clinica I hope that you continue to have good eye health and vision.

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