Clinica London Reviews 

467
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

We saw Dr Naz Raoof yesterday and she was incredible with my son. Definitely one of the best consultants we have ever been to. She took the time to explain his tests in detail going through all th... See more

Company replied

Rated 1 out of 5 stars

Fraud! I called to ask if they have a Cornea specialist for a second opinion, the receptionist said yes and booked me in with Dr Emma Jones. After an hour and half driving to get there, and after I di... See more

Company replied

Rated 5 out of 5 stars

Really nice people, excellent service. Top place, thanks for sorting my eye out urgently

Company replied

Rated 5 out of 5 stars

I have seen various doctors from both the NHS and privately and have to say Dr Naz Raof has been amazing! Most of the doctors I've seen have been very dismissive, rushed and evasive when it comes... See more

Company details

  1. Ophthalmology Clinic
  2. Dermatologist
  3. Eye Care Center
  4. Ophthalmologist
  5. Pediatric Ophthalmologist
  6. Private Hospital

Written by the company

Clinica London is a leading ophthalmology and dermatology medical clinic located in London’s prestigious Harley Street. Child and adult patients are treated at Clinica London, where we have out patient and day care facilities with a small operating theatre for local anaesthetic skin and eyelid procedures and eye injections. There is a multidisciplinary team of several ophthalmology consultants and two medical dermatologists. At clinica London the world leading eye specialists see patients with cataract, glaucoma, retinal problems, uveitis, macular disease, strabismus (squint), amblyopia (lazy eye), chalazion and other eyelid lumps and bumps, eyelid ptosis, heavy eyelids requiring blepharoplasty, ocular surface inflammation and dry eyes, urgent eye problems with visual disturbances and red sore eyes. Glaucoma: Professor Anthony Khawaja, Mr MInak Bhalla and Ms Emma Jones. Retina: Professor Michel Michaelides (Non surgical retina), Ms Evegenia Anikia and Mr Julian Robins (Medical and Surgical Retina), Mr harry petrushkin (Uveitis and Cataract). Paediatric strabismus (squint), Ms Naomi Tan Adult Strabismus (squint), Ms Jane Olver Orthoptists: Miss Victoria Tang, Mr Greg Richardson and Mr Zishan Naeem. Cataract Surgeons: WE have many, and all are excellent. Mr Harry petrushkin, Mr Daniel Sibley, Mr Johnson Neo, Ms Emma Jones, Professor Anthony Khawaja, Mr Minak Bhalla, Ms Evgenia Anikina, Mr Julian Robins. Oculoplastic and Reconstructive Orbito.Facial Surgery: Ms Michelle Ting, Ms Lisa Jagan, Ms Jane Olver Ocular Surface and Dry Eyes: Mr Daniel Sibley (cornea and Ocular Surface), Mr Johnson Neo (cornea and Optilight IPL) , and Ms Jane Olver (for eyelids, tear ducts and Optilight IPL). Lacrimal Drainage (watering eyes): Ms Jane Olver, Ms Michelle Ting


Contact info

3.8

Great

TrustScore 4 out of 5

467 reviews

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3.8

All reviews

(467)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

A welcoming visit

On my visit I found all the staff I met to be very pleasant and reassuring. I was seen very quickly and all my questions were answered very efficiently. I wouldn't hesitate to visit here or recommend the organisation to anyone for their eye needs.

March 16, 2022
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Reply from Clinica London

Thank you for your very encouraging and positive review of Clinica London.
Best wishes from the Clinica London team.

Rated 4 out of 5 stars

Excellent service from Clinica London

Excellent service from Clinica London; their staff is courteous and helpful, and their offices and equipment look clean and up-to-date. Only complaint is in finding appointment dates for people who have to come from outside London.

March 12, 2022
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Reply from Clinica London

Dear David
Thank you very much for writing your helpful review. I hope that you can get the appointment you want for the next time. We find there is more choice on times if the booking is made 10 to 14 days before. Saying that, we usually keep a slot every day for urgent cases.
Best wishes
Clinica London

Rated 5 out of 5 stars

Professional, courteous, trustworthy.

I attended Clinica London for a consultation with Miss Jane Olver as I am considering a cosmetic eye procedure. I was very impressed with all aspects of the service and reassured by the comprehensive consultation. I have received a very detailed assessment and plan to have the procedure later this year.

March 4, 2022
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Reply from Clinica London

A big thank you for your positive feedback.
From the Clinica London Team

Rated 5 out of 5 stars

Very good experience

Very good experience. Everyone very pleasant, all to time and the appointment worked with no waits or problems. Definitely will go back

March 4, 2022
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Reply from Clinica London

We are all delighted that you are satisfied with your care received at Clinica London. Thank you for posting your positive review.

Rated 5 out of 5 stars

Great service

Great service, quick and efficient turnaround. Thank you so much!

February 28, 2022
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Reply from Clinica London

Thank you!

Rated 5 out of 5 stars

Impressive

I was very impressed with the in-depth investigatory examinations carried out and the detailed discussions so as to fully comprehend the history, past treatments and issues I have with my eyes. This was revealing and fundamental and enabled me to make informed decisions on treatment options. A very professional, knowledgeable and experienced team at Clinica London. Much appreciate the consultation, advice and treatment to date.

February 21, 2022
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Reply from Clinica London

Dear Mr Santiago, Thank you so much for posting your positive review. I am delighted that you are satisfied with your care.
Wishing you all the best in the future
from Clinica London

Rated 5 out of 5 stars

Preparing for cataract surgery

I am so glad that I chose Clinica London from the many possibilities on line, when I was looking for a surgeon to carry out my cataract surgery. My experience upon visiting the clinic for pre-operative assessment was very positive. The staff were, without exception, friendly and efficient and my appointment with the consultant I had chosen was on-time and assessment was very ably conducted in a manner which inspired confidence. What could have been an intimidating experience was anything but that, and I am almost looking forward to having the surgery now! I recommend this clinic very highly for the level of service which it provides

February 17, 2022
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Reply from Clinica London

Dear Jennie
Thank you for taking the time to write your hugely positive review of the care you received at Clinica London. We are delighted that you are pleased with your eye care.
Best wishes for clear vision in the future
from the Clinica London Team

Rated 4 out of 5 stars

Visit to London Clinica on 7/2/2022

This was my first experience of the Clinica.

We had a little hiccup at reception when I was given the incorrect forms to sigh but this quickly remedied.

Otherwise everything went smoothly and efficiently .

February 12, 2022
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Reply from Clinica London

Dear Mrs Roy
Thank you for highlighting the little hiccup, we will make sure this does nor reoccur. It is always helpful to receive feedback comments.
Best wishes
Clinica London

Rated 5 out of 5 stars

Can’t thank Jane and the team enough…

Can’t thank Jane and the team enough they are honestly fantastic, the service from start to finish is the best around. Been to see them serval times now and every time my issues have been sorted and any questions I have had after have been replied to and not just left like a lot of other clinics would do. Thank you a again Ryan x

February 12, 2022
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Reply from Clinica London

Dear Ryan
Thank you for your super review and trust in Clinica London. We do our best for your eyes and will continue to do so.
From the Clinica London Team

Rated 5 out of 5 stars

Excellent care

Helpful and easy to contact admin staff. Ms Crawley was extremely thorough, kind and clear.

February 6, 2022
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Reply from Clinica London

We are delighted that you received good care from Clinica London and Ms Crawley. Thank you for taking the time to post your review, it is always good to hear back from patients and the experience of their visit.
Wishing you good vision and comfortable eyes, from all the Clinica London Team

Rated 5 out of 5 stars

Paediatric ptosis consultation

Contacted Clinica regarding my 6 month old daughter’s potential ptosis for an initial consultation. Response was same day, booked a ZOOM meeting as it wasn’t possible for us to travel to London and Ms Olver who we spoke with was excellent, very helpful and walked us through our daughter’s potential diagnosis and next steps. Would absolutely recommend.

February 3, 2022
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Reply from Clinica London

Dear Louise
Thank you for taking the time to write your lovely positive review of the experience you had with Clinica regarding your daughter´s eyelid ptosis. We hope everything goes well for the future.
Our best wishes
Clinica London Team

Rated 5 out of 5 stars

Flawless

I've visited Clinica London twice now after persistent issues with blepharitis and styes. I had difficulty in receiving care via the NHS, so contacted Clinica out of desperation. I only wish I had done so sooner. I received an initial consultation and was prescribed medication, and then two weeks later booked a procedure for chalazion removal. After emailing Clinica I was fitted in that very afternoon, and I am now on the road to recovery.

All the staff were extremely nice and friendly, the waiting areas are all very pleasant and clean, I was seen to extremely quickly from booking to appointment, and the whole place is an extremely professional and slick operation.

I wish to extend special thanks to my doctor Laura Crawley for all her help!

January 31, 2022
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Reply from Clinica London

Dear James
Thank you for your super review of the care you received at Clinica London by Laura Crawley. We are delighted that your blepharitis, styes and chalazion are well on the road to recovery.
Best wishes from the Clinica Team

Rated 5 out of 5 stars

I was very impressed and happy with my…

I was very impressed and happy with my visit I definitely recommend Clinica London to my friends.

January 30, 2022
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Reply from Clinica London

Thank you for your kind recommendation of Clinica London. We are grateful to you for your appreciation of our medical services and wish you healthy comfortable eyes and good vision.
Best wishes from the Clinica London Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Jane and Julian are well-versed and knowledgeable. Highly recommend.

January 27, 2022
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Reply from Clinica London

Dear Haroon, Thank you for your kind review.
Best wishes
from the Clinica London Team

Rated 5 out of 5 stars

Consistently excellent

January 26, 2022
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Reply from Clinica London

Dear Matt
Thank you so much for sharing your appreciation of Clinica London via TrustPilot
from the Clinica London Team

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