Clinica London Reviews 

467
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

We saw Dr Naz Raoof yesterday and she was incredible with my son. Definitely one of the best consultants we have ever been to. She took the time to explain his tests in detail going through all th... See more

Company replied

Rated 1 out of 5 stars

Fraud! I called to ask if they have a Cornea specialist for a second opinion, the receptionist said yes and booked me in with Dr Emma Jones. After an hour and half driving to get there, and after I di... See more

Company replied

Rated 5 out of 5 stars

Really nice people, excellent service. Top place, thanks for sorting my eye out urgently

Company replied

Rated 5 out of 5 stars

I have seen various doctors from both the NHS and privately and have to say Dr Naz Raof has been amazing! Most of the doctors I've seen have been very dismissive, rushed and evasive when it comes... See more

Company details

  1. Ophthalmology Clinic
  2. Dermatologist
  3. Eye Care Center
  4. Ophthalmologist
  5. Pediatric Ophthalmologist
  6. Private Hospital

Written by the company

Clinica London is a leading ophthalmology and dermatology medical clinic located in London’s prestigious Harley Street. Child and adult patients are treated at Clinica London, where we have out patient and day care facilities with a small operating theatre for local anaesthetic skin and eyelid procedures and eye injections. There is a multidisciplinary team of several ophthalmology consultants and two medical dermatologists. At clinica London the world leading eye specialists see patients with cataract, glaucoma, retinal problems, uveitis, macular disease, strabismus (squint), amblyopia (lazy eye), chalazion and other eyelid lumps and bumps, eyelid ptosis, heavy eyelids requiring blepharoplasty, ocular surface inflammation and dry eyes, urgent eye problems with visual disturbances and red sore eyes. Glaucoma: Professor Anthony Khawaja, Mr MInak Bhalla and Ms Emma Jones. Retina: Professor Michel Michaelides (Non surgical retina), Ms Evegenia Anikia and Mr Julian Robins (Medical and Surgical Retina), Mr harry petrushkin (Uveitis and Cataract). Paediatric strabismus (squint), Ms Naomi Tan Adult Strabismus (squint), Ms Jane Olver Orthoptists: Miss Victoria Tang, Mr Greg Richardson and Mr Zishan Naeem. Cataract Surgeons: WE have many, and all are excellent. Mr Harry petrushkin, Mr Daniel Sibley, Mr Johnson Neo, Ms Emma Jones, Professor Anthony Khawaja, Mr Minak Bhalla, Ms Evgenia Anikina, Mr Julian Robins. Oculoplastic and Reconstructive Orbito.Facial Surgery: Ms Michelle Ting, Ms Lisa Jagan, Ms Jane Olver Ocular Surface and Dry Eyes: Mr Daniel Sibley (cornea and Ocular Surface), Mr Johnson Neo (cornea and Optilight IPL) , and Ms Jane Olver (for eyelids, tear ducts and Optilight IPL). Lacrimal Drainage (watering eyes): Ms Jane Olver, Ms Michelle Ting


Contact info

3.8

Great

TrustScore 4 out of 5

467 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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3.8

All reviews

(467)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All good

All good. Jane Olver & staff all v lovely. Skin tag in eyelashes & old chalazion removed straight away after I sought consultation. Expert & wouldn't hesitate to recommend. All healing well.

January 21, 2022
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Reply from Clinica London

Dear John
WE really appreciate you taking the time to write a review of the care you received at Clinica. We are so pleased that everything went well for you and that you are happy.
Best wishes from the Clinica London Team

Rated 5 out of 5 stars

Great clinic

Great clinic. Dr Sajjad was extremely knowledgable, very reassuring and caring. I was able to have my problem resolved.

January 16, 2022
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Reply from Clinica London

Thank you for writing your positive review of Mr Sajjad Ahmad and sharing it on TrustPilot. We are all of the same opinion as you, that he is a caring and highly experienced eye surgeon. Best wishes from the Clinica London Team

Rated 5 out of 5 stars

Absolutely 💯 percent happy with the…

Absolutely 💯 percent happy with the care I was given. Polite and considerate staff at all times. My consultation with Jane Olver, she had put me at ease, very polite, professional and at the same time very caring, they checked my eye pressure before consultation, right from beginning I was taken care of with great profession and care. Couldn't praise them enough.

December 22, 2021
Unprompted review
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Reply from Clinica London

Dear Shaheen
Thank you for your wonderfully positive review of the care you received at Clinica London. I hope that you remain in good eye health for 2022.
best wishes from jane Olver and Clinica London

Rated 5 out of 5 stars

Excellent experience. I highly recommend Clinica London and Ms Tessa Fayers.

Staff is welcoming and caring and Ms Tessa Fayers is a great doctor/surgeon. She managed to successfully restore the functionality of the lacrimal drainage system, which is a tremendous relief, after suffering with discomfort and frequent/recurrent infections for more than 6 years. The whole experience was outstanding, and the results are excellent. I highly recommend Clinica London and Ms Tessa Fayers.

December 21, 2021
Unprompted review
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Reply from Clinica London

Dear George
It is so good to hear that your troublesome watering eye and recurrent infections are so much better following your care with Ms Fayers at Clinica London. Thank you for taking the time to post your review.
Wishing you all the best in the future, from the Clinica London Team

Rated 5 out of 5 stars

Brilliant.

Thank you to all the staff and Ms Tessa Fayers for removing the unsightly chalazion I had before I had to go on an important film shoot! Really assuring and thorough work, and helpful with follow up too.

December 21, 2021
Unprompted review
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Reply from Clinica London

Dear General Reviewer, Thank you for your super review of the care you received from Ms Tessa Fayers at Clinica London. We are all delighted that your chalazion was gone in time and that your film shoot went according to plan.
Best wishes from the Clinica London Team

Rated 5 out of 5 stars

Highly recommend Clinica London

Excellent care with Dr. Anikina - Thank you.

Always super efficient and warm staff ... a great medical team!

December 21, 2021
Unprompted review
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Reply from Clinica London

Dear Amy, Ms Anikina says thank you very much, very happy to have been able to make a difference :)

Rated 5 out of 5 stars

Very friendly and professional clinic

Very friendly and professional clinic. Saw Jane Olver who listened to my concerns, offered brilliant advice and the possible treatment options. Treatment has been fantastic, all the staff make you felt very comfortable at all times and the professionalism of Jane Olver is excellent.

May 31, 2021
Rated 1 out of 5 stars

Don't go near them

This is unsolicited Spam as I've never been t= the clinic.

May 24, 2021
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Reply from Clinica London

Dear Dr Galgut
My greatest apologies that you thought we were Spam. YOU did in fact attend Clinica in December 2020 for the DVLA Visual Field Test with the Orthoptist as this is a service we provide for the DVLA (Driver and Vehicle Licensing Agency). Mr Greg Richardson the skilled Orthoptist was your allied medical professional who did the Goldman Visual Field Analysis. Hence you subsequently received a Trustpilot invitation to review the visit.
I would be very grateful if you would think back and recall that visit to have your driving fields tested in Harley Street in the middle of December 2020. IF you do recall this, please reconsider your review. Of course if you consider that we have provided a poor or bad service for you then we do want to know as this is how we can endeavour to improve our service to you and other patients attending, for whatever reason and for even a short fields test.
I have attached here the link to the Consultant who saw you which includes his photo. https://www.clinicalondon.co.uk/consultants/mr-greg-richardson/
I apologise if we have disturbed you by requesting your feedback from your short eye test.
Wishing you the very best for your eyes in the future,
From the Clinica London Team

Rated 5 out of 5 stars

Blepharoplasty

I was put at complete ease talking to my surgeon before the operation.
A nurse prepared me for what was going to happen and explained that the injections would be the worst part for me. In fact, they were no different from ordinary injections, and, moreover, they worked brilliantly.
The surgeon tucked me in with a blanket which was both comforting and a little amusing. The operation was painless throughout. All I had to do was lie back, sit up when asked and reply to an occasional question - everything else was deftly performed by the surgeon and nurse.
Just after two hours later, my eyes were padded and I was led into another room to rest and eat my lunch. A nurse gave me verbal and written information as to how I was to take care of my eyes in the coming weeks along with all the necessary medication. The surgeon checked me before holding a mirror to my eyes and allowing my home. I looked horrendous by normal standards but was entirely comfortable as I walked to the car for our journey home and have been comfortable ever since.
The team who looked after me was absolutely first class and I’m hoping to look like an oil-painting eyes in the near future…..

May 20, 2021
Rated 1 out of 5 stars

very very overpriced and borderline…

very very overpriced and borderline manipulative

May 19, 2021
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Reply from Clinica London

Dear Maria
Thank you very much for taking the time to leave your review. We are concerned that you feel that your treatment was overpriced. In order to investigate this and help resolve your concerns, I would be most grateful if you let us know more details and all about your opinion by email to secretary@clinicalondon.co.uk. Please do make an appointment to discuss this with the Medical Director at the earliest opportunity so that we can help sort this for you, if you prefer this.
Best wishes
Clinica London

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