Personal hygiene is made much easier for me now I have my washer/dryer toilet. As I have become more disabled due to arthritis and various other physical problems…. the Closemat Installions is absolut... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good morning, I think I had four attempts to schedule my appointment; it was canceled several times, but when the engineer came, the job was done professionally and quickly... See more
Company replied
John did the Annual Service of my Palma Vita toilet to a high standard as usual, which he has done for many years now, which has kept it working well for the 10 years I've used it. The call to say he... See more
Company replied
We have had our closomat for about 8 years. Its been a blessing as both my daughter and myself have disabilities. The after care is also great. They service it annually and if any problems occur (w... See more
Company replied
Company details
Written by the company
At Closomat, we strive to make life easier for people, regardless of the challenges they face in their intimate toileting needs. We are trusted by families and carers, by installers, by distributors and by medical and clinical professionals who choose us to help make a difference to the lives of the people who use our toilets, both in the home and away from it. Our products are flexible and customisable, and are designed to meet the needs of the individual both now and in the future.
Closomat helps people live their best lives
Written by the company
- Closomat enables people to deal with their intimate toileting needs with as much style, independence, dignity and control as possible.
- We believe that everyone deserves independence and dignity in the bathroom, which is why we are absolutely committed to continuous improvement in developing the most effective products. And why we are here to promote the many benefits of wash & dry toilets to a wider audience.
Contact info
Building 1, Brooklands Place, Brooklands Road, Sale, M33 3SD, Manchester, United Kingdom
- 0800 374 076
- info@closomat.co.uk
- closomat.co.uk
4.6
Excellent
858 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First morning I have called they said…
First morning I have called they said we well call you back I’m waiting for call then I call again and booked engineer second good service
October 6, 2025
Reply from Closomat
We are pleased that the service went well. Thank you for taking the time to let us know.
Left bathroom as he found it
Left bathroom as he found it. No mess left behind. Fast and courteous. Guy needs pay rise. Thanks
September 25, 2025
Reply from Closomat
We are so happy to hear that you were so pleased with our engineer. Thank you for your kind words. We will pass them on.
The installation of the closmat toilet…
The installation of the closomat toilet was quick and clean and tidy The service of toilet quick and clean
July 23, 2025
Reply from Closomat
Thank you for your review. Providing a smooth and hassle-free experience is always our aim, and we’re glad this was the case for you.
Closomat was fitted quickly and…
Closomat was fitted quickly and efficiently with no mess. This toilet is a godsend for me. Many thanks.
September 10, 2025
Reply from Closomat
Thank you for your kind words. It means a lot to know the toilet has been such a help and that you had such a positive experience during install.
Always prompt and courteous.The…
Always prompt and courteous.The engineer Michael,is a star,always on time and gets the job done.When i report a problem,the guys in the office are superb.
August 14, 2025
Reply from Closomat
Thank you for your lovely feedback. We’re delighted to hear that our engineers are always prompt and courteous, and that any issues you report are handled quickly and professionally by the team in the office. It’s wonderful to know both our service and support have left such a positive impression.
independence giving
Fast, efficient and convienient (pun) installation of a magnificent automatic toilet proving invaluable to my independence.
July 21, 2025
Reply from Closomat
We’re so pleased to hear that your Closomat is proving so valuable in supporting your independence. Knowing our product can make such a meaningful difference really means a lot to us. Thank you for taking the time to share this with us.
Replacement closamat fitted 5 star
The new closamat was fitted very well the old closamat was not flushing correct so replacement was needed good job done happy with the results
August 20, 2025
Reply from Closomat
Thank you for taking the time to let us know. We are very pleased to hear you are happy with your new toilet.
Sturdy and wonderfully helpful equipment
My husband's Parkinsons combined with his age (92) and the damage caused by treatment of his Prostate cancer meant that using the toilet had become a problem. Closomat came to our rescue. The lifting mechanism means he can stand up again easily and the washing mechanism is really useful to ensure he is clean, He now has carers and they appreciate the ease with which Closomat operates, It has made both of our lives easier Thank you,
January 30, 2025
Reply from Closomat
We’re so pleased to hear that the Closomat has made life easier for you both, and that it has brought greater comfort and independence at a time when it’s needed most. Knowing our equipment can make such a positive difference is exactly why we do what we do. We truly appreciate your kind words.
I have used Closomat for close to 20…
I have used Closomat for close to 20 years now and have never had a complaint about them, if I’ve had a problem I call them and an engineer usually comes within a couple of days
July 7, 2025
Reply from Closomat
Thank you for being such a long-standing customer and for sharing your experience. We’re delighted to know that you’ve been so happy with our service and that we’ve been able to respond quickly whenever you’ve needed support.
Reply from Closomat
That's great to hear. Thank you for taking the time to leave us feedback.
Not a great installation experience
The closomat was installed as planned. But the sprayer was wrong (single instead of double) and the seat was wrong.
Within an hour of the installer leaving, the toilet was not working correctly. The cistern was not filling up. I could just hear running water from the watertank in the loft. The toilet was therefore unusable. I rang Closomat and was told the person I needed to speak with was out to lunch. He would call me back. 3 hours later no call back so I rang again. Made a temporary repair - myself and got it working but just as a regular toilet. Closomat engineer came a week later and fixed it. It is now working ok. Not terribly impressed by the dryer though.
This whole episode was quite stressful particularly as I am terminally ill and live alone.
September 15, 2025
Reply from Closomat
Thank you for reaching out and providing this feedback. Please accept our sincere apologies for the issues you have experienced.
Your review has been passed on to our installations team.
Please let us know if we can assist you further.
The chap that comes is always very…
The chap that comes is always very helpful, and does a brilliant job. Plus he is easy to talk to.
July 25, 2025
Reply from Closomat
Thank you for taking the time to share your feedback with us. We are very proud of our staff and are pleased you had such a positive experience.
Brilliant toilet has given me some…
Brilliant toilet has given me some independence back. Thank you
October 7, 2025
Reply from Closomat
We are so pleased to hear that. Thank you for taking the time to share such a lovely review.
Reply from Closomat
Thank you for taking the time to let us know. Much appreciated.
Reply from Closomat
Thank you so much for taking the time to leave us some feedback. We are really glad to hear you are so pleased with our product and services.
Very professional
On time, very polite and respectful.
Professional service throughout
August 30, 2025
Reply from Closomat
Thank you so much for the 5 star review. We are very pleased to hear you are so happy with our service.
I was booked for an engineer for Monday…
I was booked for an engineer for Monday no call not told he wasn't coming out waited in not happy
September 29, 2025
Reply from Closomat
Thank you for feeding back. It seems we have fallen short of our usual high standards. Please accept our apologies.
I’m eighty and life is a little more…
I’m eighty and life is a little more stressful than back in my fifties and sixties.
Things I took for granted,simple tasks like going to the toilet and cleaning myself became difficult and frustrating
After Closomat was fitted in our bathroom my frustration vanished and going to the toilet was so easy again.
October 6, 2025
Reply from Closomat
Thank you for sharing your experience. We’re so pleased to hear that your Closomat has made such a positive difference and restored ease and independence to your daily routine. We’re proud to have been able to support you.
Excellent service and great…
Excellent service and great communication when the service engineer was coming
August 15, 2025
Reply from Closomat
Thank you so much for taking the time to let us know. We are very grateful.
The toilet has helped me a lot and I…
The toilet has helped me a lot and I seem to have my confidence back
August 21, 2025
Reply from Closomat
It is wonderful to hear that you have been able to regain your confidence. Thank you for sharing. It means a lot.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.