I’m new at this I didn’t understand stand about delivery an you answered promptly an I received my packages the products I received the grandchildren enjoyed them
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I ordered the following items 1.Order Number, 4966994 Order Date 4/30/2020 order item Spring Long Sleeve Women Pleated Floral Print Dress 2020 Elegant Female plus Size African Office Ladies Vin... See more
Company replied
I ordered a maturnity dress for my wedding in two weeks about a month ago and when it arrived yesterday it clearly WASN'T in any way a maturity dress. In fact I couldn't even lace it up without puttin... See more
Company replied
Ordered 3 items on 17/10/2019 arrived after nearly a month.I tried to contact numerous times on messenger and just got automated responses. Items arrived nothing like description, poor quality and r... See more
Company replied
Company details
Information provided by various external sources
Awesome Products, Pay Less. Get what you need just in Cloudmall
Contact info
United States
- service@cloudmall.ai
- cloudmall.ai
2.3
Poor
216 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I found cloudmall honest and polite…
I found cloudmall honest and polite when you contact them and i would recomend them to anyone
March 26, 2020
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us. ^^
We are delighted to hear your wonderful review. Thanks for sharing your review with us and the community. We aspire to keep you as one of our most valued customers and we are looking forward to seeing you again.
Don’t hesitate to reach out if you have any more questions, comments, or concerns.
Enjoy your shopping and get more deals on the CloudMall App!
Best Regards,
CloudMall Service Team
🤣🤣🤣
I like to order in ur website but it so painful for me because when you order something else u people we delay the order, think a look of things when I order in another website it we take 2 or 3 and other website will take 2 weeks, you people have to do very faster if u people are not correct the mistake I can't buy something in ur website again please do something about dat
March 26, 2020
Unprompted review
Reply from Cloudmall
Hi ,
Thank you for sending such a kind comment.
We certainly appreciated hearing it. Your positive feedback allows us to know that what we should improve. We feel deeply grateful when our customers take time out of their busy days to provide us with some open and honest feedback about our products and services.
Once again, thank you for taking the time to let us know how you feel. We appreciate your feedback and truly want to make your shopping experience as pleasant as possible.
If you have any questions, feel free to email us at service@cloudmall.ai.
We look forward to continuing to serve you for years to come and we wish you a nice day.
Best Regards,
CloudMall Service Team
Very good experience thanks cloudmall
March 25, 2020
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are delighted to hear your wonderful review. Thanks for sharing your review with us and the community. We aspire to keep you as one of our most valued customers and we are looking forward to seeing you again.
Don’t hesitate to reach out if you have any more questions, comments, or concerns.
Enjoy your shopping and get more deals on the CloudMall App!
Best Regards,
CloudMall Service Team
Can you please update me on delivery of…
Can you please update me on delivery of order number 4873588
March 20, 2020
Unprompted review
Reply from Cloudmall
Hi ,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.
We are working on improving our delivery network and coverage in order to provide a better shopping experience for our customers.
Please do not hesitate to reach out if you have further questions, comments, or concerns. We have contacted you through email and offer you the order status.
You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'ASO' at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
CloudMall Service Team
Love my shirt/dress I got wasent…
Love my shirt/dress I got wasent waiting to long good quality material thank you x
March 20, 2020
Unprompted review
Reply from Cloudmall
"Hi,
Thank you for taking the time to share your feedback with us. ^^
We are delighted to hear your wonderful review. Thanks for sharing your review with us and the community. We aspire to keep you as one of our most valued customers and we are looking forward to seeing you again.
Don’t hesitate to reach out if you have any more questions, comments, or concerns.
Enjoy your shopping and get more deals on the CloudMall App!
Best Regards,
CloudMall Service Team"
Ordered a purse about a month ago .
Ordered a purse about a month ago .. Still haven't arrived well thought i had found me a good site to order from but until i receive my item i orderd. Im cool on this Site.
March 5, 2020
Unprompted review
Reply from Cloudmall
Hi ,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.
We are working on improving our delivery network and coverage in order to provide a better shopping experience for our customers.
Please do not hesitate to reach out if you have further questions, comments, or concerns with your order information. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'ASO' at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
CloudMall Service Team
I ordered a bag and wig like 3weeks ago…
I ordered a bag and wig like 3weeks ago if not a month. Can I get a refund please .am tired of waiting. This long.I want a redund
February 29, 2020
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention. Due to a high volume of parcels in your local delivery network during the end of year holiday season, it may take some additional time for your package to arrive. Please note that your local delivery provider may not be available for delivery on weekends and holidays. However, we are currently looking into speeding up the delivery time and we hope to resolve it soon to your satisfaction.
We understand your dissatisfaction and we have made note of your feedback to ensure this doesn't happen again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'ASO'at service@cloudmall.ai so that we will address your concern in priority.
Best Regards,
CloudMall Service Team
I ordered a coat and a pair of boots on…
I ordered a coat and a pair of boots on the 2 of this month still not arrived asked for a refund told that would be fine then got email saying that I couldn’t have a refund as it had been dispatched then emailed them back they then said it hasn't been dispatched there had been a delay so once again that said they would give me a refund still waiting this company are such liars I would not recommend this company they just take your money I don’t even no if I will ever get my money back such a joke All they do is use delay tactics
February 26, 2020
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'ASO' at service@cloudmall.ai so that we will address your concern in priority.
Best Regards,
CloudMall Service Team
I ordered yesterday and I didn't got…
I ordered yesterday and I didn't got any email to be able to track my order and I can't contact them
My order has been cancelled and my money refunded thanks
December 14, 2019
Unprompted review
Reply from Cloudmall
Hi,
Thank you for choosing Cloudmall and sorry for any inconvenience caused.
If you contact us by email, we usually reply to you within 48 hours. If you have not received our reply within 48hours, please check the spam mailbox since our email sometimes could be marked as spam. If not, you can message our Customer Service team directly via our Facebook page. They are online 12 hours a day.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us at service@cloudmall.ai.
Please kindly inform us of your order number and we will check the tracking information for you soon.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
CloudMall Service Team
****DO NOT ORDER FROM CLOUDMALL ***
****DO NOT ORDER FROM CLOUDMALL ***
Waited over a month for a coat that is nothing like the picture. Cheap, nasty, poor quality and resembles a thin bed jacket rather than the thick faux fur jacket that was pictured. Communication from them is not existent !!! Save your money and stay away from these SCAMMERS !!!!
December 10, 2019
Reply from Cloudmall
Hi ,
Thank you for choosing Cloudmall and sorry for any inconvenience caused.
For the product problem, here is the warranty of Cloudmall: https://desktop.cloudmall.ai/US/en/doc/return-and-refund-policy. Please contact us at service@cloudmall.ai with the following information:
If the item you have received differs completely from the one you ordered, please provide us with the following:
1. Photos or a video of the incorrect item;
2. Photos or a video showing the problem that occurred with this product;
Because different batches of the products may come from different suppliers, the item logo or packaging you received may vary slightly from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in the warranty policy. If a return is necessary, we will arrange the full refund for you once you send us a return shipping receipt showing you have returned it. Please contact our Customer Service at the email indicated above to get the address for returns. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, let us know and we can give you a discount for your next purchase.
We take the security of your personal information very seriously. Therefore, for the product problem, please contact us at service@cloudmall.ai.
We will work on answering your questions as soon as possible and are ready to help you at any time.
Best regards,
CloudMall Service Team
Order number 4594403
Order number 4594403
UE887082413YP
UE886382181YP
GV076203975GB- this was returned to the seller on the 30.11.19 I sent a screen shot to the email address and messenger and have received no response.
I have send several messages informing the company that royal mail have not been able to delivery my parcels because they failed to put the full address. Still no response. Absolutely disgusting service. Will not recommend or order again
Non of the items have arrived.
I would like a refund of the items
December 9, 2019
Unprompted review
Reply from Cloudmall
Hi ,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.
We are working on improving our delivery network and coverage in order to provide a better shopping experience for our customers.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us at service@cloudmall.ai
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
CloudMall Service Team
Pleased with cloudmall
Sometimes things take a little time to arrive but so far I have received all my items and been very pleased with everything, only thing i would say is to check sizing before ordering, will continue to use cloudmall
November 22, 2019
Unprompted review
Reply from Cloudmall
Hi Gillian,
Thank you for taking the time to share your feedback with us.
We are delighted to hear your wonderful review. Thanks for sharing your review with us and the community. We aspire to keep you as one of our most valued customers and we are looking forward to seeing you again.
Don’t hesitate to reach out if you have any more questions, comments, or concerns.
Enjoy your shopping and get more deals on the CloudMall App!
Best Regards,
Jean
CloudMall Service Team
Garments I ordered and the ones I got…
Garments I ordered and the ones I got look nothing like pictures poor quality item missing went to wrong address contacted them still waiting for a reply want a refund very disappointing
November 21, 2019
Unprompted review
Reply from Cloudmall
Hi Doggart,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention.
Please note that refunds to your payment method vary depending on your financial institution’s policies, and it may take up to 28 days for the refund to be reflected in your account. If you have not received your refund after that time, please feel free to contact us at service@cloudmall.ai with your order number and we will try to help you speed up the process.
We apologize for any inconvenience this may have caused you and we have taken note of your feedback so we can provide you better service in the future.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
CloudMall Service Team
Ordered 3 items on 17/10/2019 arrived…
Ordered 3 items on 17/10/2019 arrived after nearly a month.I tried to contact numerous times on messenger and just got automated responses. Items arrived nothing like description, poor quality and really small fitting. Emailed to return told to send pictures of label if sizing wrong, no labels. Still trying to get information to return and receive refund.
With regard to the below reply I have now received a refund so thank you
November 14, 2019
Unprompted review
Reply from Cloudmall
Hi Caz,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
If you don’t feel satisfied with your product, we have 30-days return & refund policy; for details please see here: https://www.cloudmall.ai/US/en/doc/return-and-refund-policy. We understand your dissatisfaction and we would like to take this opportunity to investigate your case further to ensure this never happens again. Please send us the details of your issue to service@cloudmall.ai as indicated in the link and we will be happy to assist you further.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Jean
CloudMall Service Team
Ive been looking at the comments and…
Ive been looking at the comments and its made me be unsure with ordering a coat
November 9, 2019
Unprompted review
MY NAME IS BRENDA WEATHERSPOON I…
MY NAME IS BRENDA WEATHERSPOON I ORDERED FROM CLOUD MALL AUGUST 20TH 2019 ONE ROSE RED DRESS ONE BLACK DRESS IT TOTALED OUT TO BE $32.12 THE NUMBER IS 406-6577 I HAVE YET TO RECEIVE MY ORDER BUT THEY TOOK MY MONEY CAN SOMEONE GIVE ME A CALL AT 219-677-9532 I PAID THROUGH PAYPAL IF NO ONE CONTACTS ME I WILL BE TRYING TO GET MY MONEY BACK FROM PAYPAL AND IF THAT DOESN'T WORK I WILL DO IT THROUGH MY BANK PLEASE SOMEONE CALL ME THIS IS REALLY REALLY BAD THANK YOU
October 29, 2019
Unprompted review
Reply from Cloudmall
Hi Brenda,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Elsie
CloudMall Service Team
absolutely atrocious customer care…
absolutely atrocious customer care ,ordered a dress months ago didn't arrive but the money went out of my account straight away , when I emailed them they asked for order number , when I signed in to account the dress had disappeared from my account and it looked like I had never even ordered it to say I am fuming is an understatement it all looks a sham
October 29, 2019
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Elsie
CloudMall Service Team
Still waiting for my items 3 month later
October 23, 2019
Unprompted review
Reply from Cloudmall
Hi Julieanne,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention. Due to a high volume of parcels in your local delivery network during the end of year holiday season, it may take some additional time for your package to arrive. Please note that your local delivery provider may not be available for delivery on weekends and holidays. However, we are currently looking into speeding up the delivery time and we hope to resolve it soon to your satisfaction.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai
Best Regards,
Elsie
CloudMall Service Team
Shipping
Love this app, I read the review from their pages most of the reviews says that it will arrive in a long time but mine only come in 2 weeks early. I think all of there items are great, Can't wait to order again!
October 23, 2019
Unprompted review
Reply from Cloudmall
Hi Winnie,
Thank you for taking the time to share your feedback with us.
We are delighted to hear your wonderful review. Thanks for sharing your review with us and the community. We aspire to keep you as one of our most valued customers and we are looking forward to seeing you again.
Don’t hesitate to reach out if you have any more questions, comments, or concerns.
Enjoy your shopping and get more deals on the CloudMall App!
Best Regards,
Elsie
CloudMall Service Team
15 days to get!
This is my second time to make order. Actually, it did a little bit late when I made the first order on August, whatever the service and the delivery, and I got my first parcel in 25 days. However, I made second order at 1st Oct, I got my second order within only 15 days, CloudMall service always say they are trying to speed up and improve the service, I thought they make it happened. The stuff is still cheap and great, Recommend!
October 22, 2019
Unprompted review
Reply from Cloudmall
Hi Kelly,
Thank you for taking the time to share your feedback with us.
We are delighted to hear your wonderful review. Thanks for sharing your review with us and the community. We aspire to keep you as one of our most valued customers and we are looking forward to seeing you again.
Don’t hesitate to reach out if you have any more questions, comments, or concerns.
Enjoy your shopping and get more deals on the CloudMall App!
Best Regards,
Elsie
CloudMall Service Team
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