from me ordering new patio doors,they were fitted within two weeks.the workmanship was excellent,and the workmen were very courteous.all in all an excellent job.
Company replied
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See what reviewers are saying
Roger quickly responded to my initial enquiry, then turned up on the dot for the survey. He gave us a price which we accepted, then booked a fitting date that suited us well. The fitting team also arr... See more
We had one side of a large double glazed conservatory window broken. We had asked two other companies to quote and were still waiting 2 weeks later. Cloudy2Clear came and gave us a quote on the spot... See more
Everyone we interacted with; bookings, payments and fitters; was polite, curtious and efficient. There were a couple of accidental breakages but new panes were ordered and fitted quickly and with no... See more
Company replied
Company details
- Window Supplier
- Double Glazing Installer
- Glass Repair Service
- Locks Supplier
- Window Installation Service
- Window Treatment Store
Written by the company
We repair the glass panels in double glazing; just the glass! This saves you time and energy. What is a failed double glazed unit? A failed double glazed unit is when condensation exists between the panes of glass. We also replace damaged or broken units, as well as locks, handles and hinges.
Contact info
Unit 30, Old Mill Industrial Estate, PR5 6SY, Preston, United Kingdom
- 08006121118
4.6
Excellent
69 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional and prompt service with…
Professional and prompt service with clean and tidy installation.
May 4, 2026
Reply from Cloudy2Clear Windows - Lancaster (MM)
Thank you for your review.
a very good company
from me ordering new patio doors,they were fitted within two weeks.the workmanship was excellent,and the workmen were very courteous.all in all an excellent job.
April 15, 2026
Unprompted review
Reply from Cloudy2Clear Windows - Lancaster (MM)
Thank you for your review.
Good service
Our window was sorted out promptly and without any difficulties. Very happy with the service and the attitude of the fitters.
December 23, 2025
Reply from Cloudy2Clear Windows - Lancaster (MM)
Thank you for your review.
Appointments were scheduled and kept…
Appointments were scheduled and kept to. Very professional and friendly
December 23, 2025
Reply from Cloudy2Clear Windows - Lancaster (MM)
Thank you for your review.
Disappointed customer
Used this company a few times & always been pleased, unfortunately this time the delivery time was very poor, time slot was 11 till 1.00 it was 15.05 with no apology, this meant I had to let someone down. The work carried out was excellent though.
December 3, 2025
Reply from Cloudy2Clear Windows - Lancaster (MM)
Hi Customer. We apologise for not arriving till after your arranged time. However we are pleased you are happy with the Fitting completed.
Excellent experience
Lovely,.pleasant fitters. Nothing was too much trouble. A very professional job.
December 2, 2025
Reply from Cloudy2Clear Windows - Lancaster (MM)
Thank you for your review.
Great fast and efficient service and…
Great fast and efficient service and good workmanship, would 100% recommend
November 17, 2025
Reply from Cloudy2Clear Windows - Lancaster (MM)
Thank you for your review.
Excellent, job done fast and efficiently.
Everyone we interacted with; bookings, payments and fitters; was polite, curtious and efficient. There were a couple of accidental breakages but new panes were ordered and fitted quickly and with no additional charge to us. The teams were careful with our property and cleared up after themselves. We are very happy with the service.
October 14, 2025
Reply from Cloudy2Clear Windows - Lancaster (MM)
Thank you for your review.
Excellent
Excellent. Came early to help our opening hours. Very professional and extremely tidy
October 6, 2025
Reply from Cloudy2Clear Windows - Lancaster (MM)
Thank you for your review.
Very good service
Very good service, arrived as arranged very quick and tidy workers.
September 17, 2025
Reply from Cloudy2Clear Windows - Lancaster (MM)
Thank you for your review.
Reply from Cloudy2Clear Windows - Lancaster (MM)
Thank you for your review.
Reply from Cloudy2Clear Windows - Lancaster (MM)
Thank you for your review.
Reply from Cloudy2Clear Windows - Lancaster (MM)
Thank you for your review.
Both the fitters that came were very…
Both the fitters that came were very professional and did a good job.
April 15, 2025
Unprompted review
Reply from Cloudy2Clear Windows - Lancaster (MM)
Thank you for your review.
Excellent communication and really…
Excellent communication and really friendly guy to assess and another to fit.
May 1, 2025
Reply from Cloudy2Clear Windows - Lancaster (MM)
Thank you for your review.
Prompt and efficient
I've ordered many replacement glass in several houses now and I always use Cloudy to clear. They are easy to deal with, organised, efficient and very pleasant people who tidy up after themselves!
March 27, 2025
Reply from Cloudy2Clear Windows - Lancaster (MM)
Thank you for your review.
No show
They gave me a time slot 1-6, and didnt show up, when i chassed they said they had, i was in all day. Anyway i accepted a new appointment for the following week 9-1, at 1.20 i contacted them and was advised somene would call me back. I later got an SMS saying he is running late and will be with me at 3pm.
Their communication is very CLOUDY and its CLEAR they dont do customer service
April 11, 2025
Unprompted review
Reply from Cloudy2Clear Windows - Lancaster (MM)
Hi Phillip, Sorry to hear about your experience. We are just looking into this internally and will update.
UPDATE: It appears you expected us on the wrong day for your first appointment? On the second appointment yes you were called because we were running a little late but there was no answer so you were messaged.
Excellent workforce clean tidy very…
Excellent workforce clean tidy very professional
March 13, 2025
Unprompted review
Reply from Cloudy2Clear Windows - Lancaster (MM)
Thank you for your review.
Excellent value for money
Excellent value for money, excellent service. Would recommend.
February 12, 2025
Unprompted review
Reply from Cloudy2Clear Windows - Lancaster (MM)
Thank you for your review.
Cloudy2Clear are brilliant !
Cloudy2Clear are brilliant !
Came to measure on time as promised, gave me an installation date, the installer was amazing, highly recommend their service, thank you !
Will definitely recommend and use them again !
October 31, 2024
Unprompted review
Reply from Cloudy2Clear Windows - Lancaster (MM)
Thank you for your review.
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