Cloudy2Clear Windows - North West (MM) Reviews 

278
TrustScore 4.5 out of 5

4.6

24 AK Business Park, Russell Road, PR9 7SA Southport, Merseyside, GB


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Rated 5 out of 5 stars

From start to finish excellent company to deal with. The guy who came to measure and then the two fitters were very friendly and efficient. Very pleased with job they did. No hesitation in recomme... See more

Company replied

Rated 5 out of 5 stars

Reconditioning of Wickes conservatory windows. 6 misty windows taken out, revamped/rebuilt and reinstalled. Not a straight forward job as windows were etched glass. No dramas from initial quote to... See more

Company replied

Rated 5 out of 5 stars

Nice chatty man came to measure up and gave a price. Agreed the price and date to fit. Came to replace glass within time window set, quick, efficient, no mess. Card payments taken. Jobs a good un. Gre... See more

Company replied

Rated 4 out of 5 stars

I am very pleased with the overall result and workmanship. However if you are going to send workmen into private residences, I would expect that they would come equipped with 1. Coverings to protect c... See more

Company replied


Company details

  1. Window Supplier
  2. Double Glazing Installer
  3. Glass Repair Service
  4. Locks Supplier
  5. Window Installation Service
  6. Window Treatment Store

Written by the company

We repair the glass panels in double glazing; just the glass! This saves you time and energy. What is a failed double glazed unit? A failed double glazed unit is when condensation exists between the panes of glass. We also replace damaged or broken units, as well as locks, handles and hinges.


Contact info

  • 24 AK Business Park, Russell Road, PR9 7SA, Southport, Merseyside, United Kingdom

  • 08006121118

4.6

Excellent

TrustScore 4.5 out of 5

278 reviews

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4.6

All reviews

(278)

1,823 reviews in the last 12 months

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Rated 5 out of 5 stars

Service was extremely efficient

Service was extremely efficient. The surveyor was knowledgeable, explained everything in full and provided the quote on the spot.
An earlier appointment than my booked appointment became available and it was offered to me, which I availed of.
The fitters were extremely quick, in and out in less than 15 mins and no mess.
Would definitely recommend.

October 25, 2022
Unprompted review
Rated 1 out of 5 stars

Really unhappy with the service…

Really unhappy with the service received. Went with this company as the reviews looked good and thought it would be a really simple job as wanted it doing quickly. One of the team came to measure up, we agreed on both bedroom windows, a new door handle and to fix my front door that was sticking. Quoted me and the price was quite high but accepted it as thought this will be sorted within days. This was mid August and still not sorted. The handle fitted is white not gold which I was told about before, it’s far too big for the door and looks like shoddy work. They have been countless times and each time had the wrong hinges even though he was the guy that measured the windows! Finally got the right hinges (I think) and sent a different person to fit them. He only fixed one bedroom window not the two as agreed. Spoke to the office and they said it was only priced for one window! £360 for one window hinge and a door handle is super extortionate. Now sending someone else. Still not fixed the door and keep saying they were never told. Such poor poor service and 2 months on.

August 20, 2022
Unprompted review
Cloudy2Clear Windows - North West (MM) logo

Reply from Cloudy2Clear Windows - North West (MM)

Hi Lauranne, we are sorry you have not been happy with the service on this occasion. I have followed this up at head office and I can confirm this will be resolved on the date organised.

Rated 5 out of 5 stars

Very professional service from start to finish

Very professional service from start to finish. Made enquiry over the Web on the 2nd and the windows were in by the 22nd. Large patio door glass and two smaller panels upstairs finished in an hour. All correspondence done by text with a very quick response time and a personal touch.

September 22, 2022
Unprompted review
Rated 5 out of 5 stars

Extremely satisfied with the work (Job 82497)

I contacted Cloudy2Clear for a quote on some window repairs, they were quick to respond and arrived at the property when they said they would. They ran through all of the options available to me and I felt well informed to make my decision. On the day of the fitting I was out of the property so when I returned the job had been completed. I raised an issue with the company as I believed it had been left incomplete. They responded straight away and arranged for someone to come out to check. Again, they arrived when they said they would. I showed them the issue and (full disclosure, I didn't understand something fully) they acknowledged there was a piece missing (this was an older window), but they had indeed completed the job as specified. Rather than leave it at that, which in fairness they would have had he right to do, they went out of their way to find a solution to my worries and fifteen minutes later, the job was all done and secure. Can't fault them or recommend the fitters or the staff in the office highly enough.

October 5, 2022
Unprompted review
Rated 5 out of 5 stars

Needed a double glazed window replaced…

Needed a double glazed window replaced in back bedroom as it was full of condensation. Fabulous experience. Good price, quick and easy installation and cleared up after himself. Would highly recommend (and did).

September 16, 2022
Unprompted review
Rated 1 out of 5 stars

If I could leave a zero I would

If I could leave a zero I would. I booked an appointment a week ago for today (between 9am and 1pm). I rushed home from work to make sure I would be at home if I was first on the list. Got a call at 12.40 to say they had forgotten !!!!!!!!!!!!!!!!!!!

Not a good start so I havent rebooked and will look elsewhere

September 23, 2022
Unprompted review
Rated 5 out of 5 stars

We had a window that had become misted

We had a window that had become misted, found cloudy2clear on an Internet search, gave them a call,from there an appointment was quickly made, quote was given, appointment for job was made and job was completed all in the space of a week.
Couldn't be happier with whole experience, would definitely recommend cloudy2clear to anyone in similar circumstances.

September 2, 2022
Unprompted review
Rated 5 out of 5 stars

This company were excellent to deal…

This company were excellent to deal with from start to finish, they were very flexible to my needs, were able to give a quote and when I wasn't keen to do a full door replacement were able to offer me cheaper options. I am delighted with the completed work. I really couldn't have asked more from this company.

July 23, 2022
Unprompted review
Rated 5 out of 5 stars

Great to deal with

Easy to obtain a quote used a couple of times now, reliable and trustworthy, fitters are friendly and always have a smile. Comes guaranteed too, what more can you ask for .

August 5, 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous service!

Quick, efficient service from quote to installation. My like for like window was replaced within a week of requesting a quote. The installer left no mess and the damaged window was removed and replaced on the day I was told it would be done and well within 30 minutes start to finish. Everyone I dealt with was professional, friendly and helpful. Great job, well done!

August 18, 2022
Unprompted review
Rated 5 out of 5 stars

Very good service.

Straight forward replacement of 1 pane, all went without hitch from 1st call to fitting.
Very happy with the service, punctuality and cost.

August 11, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant Job

Had full window replaced and 3 windows where the seals had gone very professional have done lovely job and all rubbish removed very pleased would not hesitate to use again

July 29, 2022
Unprompted review
Rated 5 out of 5 stars

Delighted

Delighted! Inspection / assessment was prompt, and the work was done quickly and efficiently, at a reasonable price

July 1, 2022
Unprompted review

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