Cloudy2Clear Windows - North West (MM) Reviews 

278
TrustScore 4.5 out of 5

4.6

24 AK Business Park, Russell Road, PR9 7SA Southport, Merseyside, GB


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See what reviewers are saying

Rated 5 out of 5 stars

From start to finish excellent company to deal with. The guy who came to measure and then the two fitters were very friendly and efficient. Very pleased with job they did. No hesitation in recomme... See more

Company replied

Rated 5 out of 5 stars

Reconditioning of Wickes conservatory windows. 6 misty windows taken out, revamped/rebuilt and reinstalled. Not a straight forward job as windows were etched glass. No dramas from initial quote to... See more

Company replied

Rated 5 out of 5 stars

Nice chatty man came to measure up and gave a price. Agreed the price and date to fit. Came to replace glass within time window set, quick, efficient, no mess. Card payments taken. Jobs a good un. Gre... See more

Company replied

Rated 4 out of 5 stars

I am very pleased with the overall result and workmanship. However if you are going to send workmen into private residences, I would expect that they would come equipped with 1. Coverings to protect c... See more

Company replied


Company details

  1. Window Supplier
  2. Double Glazing Installer
  3. Glass Repair Service
  4. Locks Supplier
  5. Window Installation Service
  6. Window Treatment Store

Written by the company

We repair the glass panels in double glazing; just the glass! This saves you time and energy. What is a failed double glazed unit? A failed double glazed unit is when condensation exists between the panes of glass. We also replace damaged or broken units, as well as locks, handles and hinges.


Contact info

  • 24 AK Business Park, Russell Road, PR9 7SA, Southport, Merseyside, United Kingdom

  • 08006121118

4.6

Excellent

TrustScore 4.5 out of 5

278 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(278)

1,820 reviews in the last 12 months

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Rated 5 out of 5 stars

two panes

All went well. Charming operatives

April 27, 2023
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

Great service

Simple, easy and refreshing. Very competitive price with a professional and polite service. Would recommend highly.

March 17, 2023
Unprompted review
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

Prompt

Prompt, efficient, friendly service at a reasonable price.

April 13, 2023
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

Professional service

Competitive price, excellent service. From the initial quote through to installation the team at Southport were professional, friendly and did an excellent job.

April 5, 2023
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

Company owned the errors

There was a bit of a hiccough in that a patio door pane arrived scratched, and several windows had the wrong colour Georgian bar, but the company owned the errors and arranged for all to be refitted. They were fitted quickly and expertly.

March 22, 2023
Unprompted review
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 4 out of 5 stars

Ordering And Installation

From start to finish, including ordering and delivery ,all stages were carried out effectively . The installation was carried out quickly and they made no mess.

March 28, 2023
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

One window neededed replacing

One window neededed replacing. Came out ,gave quote which was acceptable and replaced the following week. Straight forward. Would use again. Recommended.

March 28, 2023
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

Johnny Nash got this one

The whole replacement went without a hitch and the fitter was incredibly obliging plus I I can see clearly now.

March 21, 2023
Unprompted review
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your lovely review.

Rated 5 out of 5 stars

Replaced a panel in my glass door…

Replaced a panel in my glass door quickly and at a reasonable cost, very happy with the service

March 2, 2023
Unprompted review
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your lovely review.

Rated 5 out of 5 stars

The guy came and measured at the agreed…

The guy came and measured at the agreed time & date. The quote was emailed promptly and a date and time were agreed for the replacement unit to be done. The work was completed and the site was cleared of the old unit and left tidy and clean.

February 23, 2023
Unprompted review
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your lovely review.

Rated 5 out of 5 stars

Excellent service from start to…

Excellent service from start to finish.James who fitted glass was professional and very pleasant.I would recommend Cloudy2 clear to everyone.Thank you.

March 15, 2023
Unprompted review
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your lovely review.

Rated 5 out of 5 stars

Having been let down 3 times by a rival…

Having been let down 3 times by a rival firm
You
Turned up on the correct date & time to measure
The fitting was friendly ,on time and quick
The quote was same as invoice
A very good job and we would use again

March 3, 2023
Unprompted review
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your lovely review.

Rated 5 out of 5 stars

Excellent service

Excellent service - quick, courteous and professional at all times.

February 17, 2023
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 1 out of 5 stars

Would give no stars if I could

Would give no stars if I could. On 15.7.21 had replacement glass units installed. A few weeks ago, one unit failed. I have the invoice number, date of installation and amount paid. Yet this company will not honour the guarantee as I am unable to provide the original invoice and guarantee certificate. Now no where in their terms and conditions or frequently asked questions does it say these are required. Screen shots of these have been downloaded from their site for anyone's perusal. So the upshot is make sure you guard your invoice and guarantee with your life, otherwise your left with a failed unit and no comeback. Also, following their reply as below, they have now amended their instructions to cover this issue. This shows an error on their part. Therefore please avoid using CLOUDY2CLEAR WINDOWS
They will do anything to get out of a claim

February 21, 2023
Unprompted review
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Reply from Cloudy2Clear Windows - North West (MM)

Dear Mark, we are are sorry to hear about your experience during your claim. It does state on the Guarantee what we require to fully process a claim, however we thank you for your comments and have clarified this on our website for those who lose their guarantee and original invoice.

Rated 5 out of 5 stars

Good, honest job well done

When the rep came out he only quoted for work that needed to be done i.e. blown windows, not some only looked clouded. An adjustment to the quote was done quickly for energy saving glass by email and the installation was booked quickly. 8 windows were replaced in under 2 hours by the very pleasant fitter.

February 7, 2023
Unprompted review

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