Cloudy2Clear Windows - North West (MM) Reviews 

278
TrustScore 4.5 out of 5

4.6

24 AK Business Park, Russell Road, PR9 7SA Southport, Merseyside, GB


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Rated 5 out of 5 stars

From start to finish excellent company to deal with. The guy who came to measure and then the two fitters were very friendly and efficient. Very pleased with job they did. No hesitation in recomme... See more

Company replied

Rated 5 out of 5 stars

Reconditioning of Wickes conservatory windows. 6 misty windows taken out, revamped/rebuilt and reinstalled. Not a straight forward job as windows were etched glass. No dramas from initial quote to... See more

Company replied

Rated 5 out of 5 stars

Nice chatty man came to measure up and gave a price. Agreed the price and date to fit. Came to replace glass within time window set, quick, efficient, no mess. Card payments taken. Jobs a good un. Gre... See more

Company replied

Rated 4 out of 5 stars

I am very pleased with the overall result and workmanship. However if you are going to send workmen into private residences, I would expect that they would come equipped with 1. Coverings to protect c... See more

Company replied


Company details

  1. Window Supplier
  2. Double Glazing Installer
  3. Glass Repair Service
  4. Locks Supplier
  5. Window Installation Service
  6. Window Treatment Store

Written by the company

We repair the glass panels in double glazing; just the glass! This saves you time and energy. What is a failed double glazed unit? A failed double glazed unit is when condensation exists between the panes of glass. We also replace damaged or broken units, as well as locks, handles and hinges.


Contact info

  • 24 AK Business Park, Russell Road, PR9 7SA, Southport, Merseyside, United Kingdom

  • 08006121118

4.6

Excellent

TrustScore 4.5 out of 5

278 reviews

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4.6

All reviews

(278)

1,813 reviews in the last 12 months

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Rated 5 out of 5 stars

Courteus

Courteus, clean,polite and thorough

July 10, 2023
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

window replacement

all personnel were pleasant and helpful - from initial phone contact, to quote, to installer

July 2, 2023
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 1 out of 5 stars

Disappointing And Poor

With my recent experience with this company if I could give them zero stars I would. Made an appointment two weeks ago for a quote...appointment was between 09.00 - 13.00. At 12.10 I called the call centre just asking for an update on where the engineer was up to..the guy who I spoke to said that 'our system doesnt tell us, but he will contact you 30 mins before he is due to arrive'..at approx 12.35 I received a call from the call centre saying that the guy was running over 2 hours late and would be there at 14.00...or it would have to cancelled and then re-scheduled for ten days time..I had waited two weeks already. I had work commitments from 13.30 so could not accept the new proposed time. I accept that unforeseen delays occur but to be advised 30 mins before the end of my allotted window of four hours and then to be told it would have to be cancelled is unacceptable, certainly bearing in mind that the engineer was running two hours behind..that means they would have known 2 hours ago before they called me that he was running late....Also for the call centre at 12.10 not to be able to advise me I think is also unacceptable. I subsequently rang the call centre to provide my feedback, the guy took my details and said he would put me through to customer service / complaints ..then cut me off. First and last experience

July 4, 2023
Unprompted review
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your comments. We have spoken with the branch, they explained to yourself that they were delayed due fitting a Velux window and they were unable to call until 12:30pm as they were on a roof. We advised that they could be delayed up to 2pm but may be there sooner but they were giving you worst case scenario. Unfortunately delays on jobs can happen and sometimes they are unable to tell how much longer the job will take until they have overcome the issue they are dealing with. There is no record of you calling the call centre at 12:10pm only at 12:38pm to put a complaint in. You have been offered another appointment and refused so we are unable to help you any further. We apologise about your experience with us. We always try to contact our customers to let them know if we are running behind as we did with yourself.

Rated 5 out of 5 stars

Quick clean job

the two men did a very clean, quick and efficient job in replacing three windows

June 9, 2023
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 3 out of 5 stars

Clean up after yourself next time

Good job done. Only issue was that the engineer left dirty marks on the window frame inside and out as well as in another room of the house.

June 5, 2023
Unprompted review
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

Both times the men came out

Both times the men came out, first for measuring up and then for fitting the window were very efficient and clean. No time wasted.

June 15, 2023
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

Great service, thank you!

Sean did a fantastic job. He arrived promptly, was methodical and precise in his work, and after he'd finished, he took the time to explain to me the repairs he'd made and how to maintain my new window and door lock to keep them in as good condition as possible. Would definitely recommend to others.

May 24, 2023
Unprompted review
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

Excellent company

Excellent company, did a very good job, reasonably priced,

June 3, 2023
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

Excellent

Excellent from start to finish, From Stan who came to do the quote and measurements to the two guys that came to do the fitting, fast, efficient and very professional. Windows look really good couldn’t recommend more highly

May 2, 2023
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

Great service and no fuss

Great service and no fuss. Was worried that I would require a full window replacement but cloudy 2 clear fixed my condensation in 10 minutes.

May 13, 2023
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

Rated 5 out of 5 stars

We are delighted with our windows now…

We are delighted with our windows now clear and bright! Your professional workers did the replacement super fast and very clean they left our windows sparkling!

May 7, 2023
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Reply from Cloudy2Clear Windows - North West (MM)

Thank you for your review.

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