Clove Recycling Reviews 

285
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I saw this company recommended online and had never heard of them but they had good reviews and people thought they were fair. Turns out they are excellent. Everything was done so quickly with grea... See more

Company replied

Rated 5 out of 5 stars

Great service all round. Sent the return label immediately after the quote. Updated once the parcel arrived, then within a few hours confirmation that all was good and my money had been processed.... See more

Company replied

Rated 5 out of 5 stars

Extremely stress free. All communications between Clove Recycling and myself were rapid. There was an issue where the payment did not go through on the same day. I contacted Clove through email... See more

Company replied

Rated 5 out of 5 stars

This is the second phone that I've recycled with Clove, the whole process is just so well laid out, from the quote to receiving the return package and the speed of payment, flawless procedure and easi... See more

Company replied

Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

Clove have been operating for over 30 years and our parent company Hugh Symons has been operating for over 45 years. We pride ourselves in customer service and honesty. We value all our customers and always aim to offer a completely fair and transparent service. If you are looking at recycling your device - you may also want to look at purchasing a brand new device from our sister company Clove Technology.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

285 reviews

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Replied to 100% of negative reviews

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4.3

All reviews

(285)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company, got things processed quickly even around the postal strikes, would definitely use again, cheers

December 20, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Hi Kenny, thanks so much for the positive review. It reflects how effective our workflow is.

Rated 5 out of 5 stars

Excellent service

Excellent service. Sent my phone off, the next day it was received and verified. The money quoted was in my account by the end of the day.

January 6, 2023
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Hi David, thank you for the positive review. It really does impact our performance and reflects to future customers the service practicality and the general sustainability of our business.

Rated 5 out of 5 stars

Smooth and efficient

The process was very smooth and I was updated regularly about the status of my order. I got the full amount that was quoted

December 13, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Thank you for the honest review of our process. We aim to make it as easy for the customer as we can. We hope you recycle with us again!

Rated 5 out of 5 stars

amazing from start to finish thank you…

amazing from start to finish thank you very much

December 19, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Hi Demi,
thank you very much for the positive recommendation of our service. We aim to run a smooth operation from as soon as the order is placed right through until a customer like yourself is paid.
We hope you recycle with us again.

Rated 5 out of 5 stars

A genuine company....

Great communication, fast same day payment, genuine company, would use again in the future without doubt.

December 16, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Hi Mark,
thank you so much for the honest review, it really does help us out.
We hope you recycle with us again.

Rated 5 out of 5 stars

Very pleased with Clove Recycling

Very pleased with service from Clove Recycling. They quoted best price on the market for my phone and stood by it despite phone arriving shortly after 14 day price time window due to postal delays.
Money was in my account within 24 hours of receipt. Thankyou.

December 16, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Hi Graham,
your positive review reflects how efficient our procedures are.
Apologies for the delay with posting as of late.
We hope you recycle with us again.

Rated 5 out of 5 stars

Everything so easy and smooth.

Everything so easy and smooth.
Described phone, price given.
Easy to print return label.
Couple of days later money in my account.
Tried 3 other sites, Clove by far the best!

December 6, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Hi there,
thank you so much for the honest review. It really does help us out and confirms our service is as efficient as it can be. We hope you recycle with us again (use code Trustpilot for an extra 10%)

Rated 1 out of 5 stars

Wouldn't recommend this company

***Update***
Sent the handset to another company, who have ran there industry wide testing tool, found nothing wrong and actually offered me more than Clove did for there original figure!

Would I recommend this company? Absolutely not!
Sent a phone to them to be recycled, initial quote was £80, was fully expecting this to be reduced. They offered £7 due to only the headphone jack was not working (everything else was fine), to be fair I'd never used it due to using wireless, on receiving the handset back I tested the jack with wired headphones, they worked perfectly.
Be warned and be careful with this company.

December 12, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Hi Mark,
we can only apologise for this negative experience however any fault on a device classifies the phone as faulty, universally across the entire industry.
We utilise a specialist software that fully tests the device, in this case the jack failed.
Any offer can be rejected and device returned.

Rated 5 out of 5 stars

Fantastic

Have been a long time customer of Clove Tech and have bought many Sim Free phones from them.

It's the first time I have used their recycling service and true to form they have been excellent. They kept me informed at all times and paid the price they quoted me for very quickly.

Well done!

December 6, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Hi there,
thank you for the positive review. It really does help us out and enforces our hard working practices amongst our team.
We hope you recycle with us again, (use our code CLOV3).

Rated 1 out of 5 stars

Dreadful service avoid at all cost.

Dreadful service avoid at all cost.
Whenever I buy a new phone it goes straight into a case and a screen protector is applied to keep it in excellent condition for when I recycle it down the line.
I returned my Galaxy S22 to clove for recycling which I only had for 4 months and was in excellent condition.
I was quoted £378 subject to conditions! I received an email from stating that they had inspected my phone and it did not meet their expectations and so they made me a lower offer of £270!!! There was absolutely nothing wrong with my phone and I even took a video and photographs of the phone before sending it off to them to substantiate this. Clearly trying to rip people off because it is close to Christmas expecting people to accept lower offers.

December 6, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Hi S Beattie,
our company has specific guidelines for device condition that is universally followed amongst all phone resellers.

If you are fair with us and your device is as described, then we will always honour this. With the build up to Christmas we have seen a spike in orders that do not meet their described devices, meaning we cannot offer the initial value.

The offer we provide can always be rejected in which case we send the phone straight back to you.

Rated 5 out of 5 stars

No quibbling over trade-in offer

No quibbling over trade-in offer - they paid me exactly what they'd quoted (although this may be due to the fact that my phone was in excellent condition). There was a very slight delay in the order being processed and payment being made due to the Royal Mail strikes, which have understandably affected their turn around times. However, when I emailed to ask for an update, my email was answered very quickly and courteously, which I was impressed with. Even with the slight delay, the money was in my bank on the 2nd day after posting. Overall, I'd have no hesitation in recommending Clove based on my experience with them.

December 1, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Hi Helen, thank you so much for the honest and articulate review.
We can only apologise for the industrial strike action affecting our procedures. However our business continues and we endeavour to produce an efficient customer experience.
We hope you recycle with us again.

Rated 1 out of 5 stars

scammers. DO NOT SEND THEM YOUR PHONE!

scammers, Sent in a immaculate Iphone with no scratches etc, when they received, they claimed it had scratches , after many requests i was sent a pic of a phone with deep scratches 100% not my phone as I had taken pics before I posted the phone.. I was hesitant but had to accept there “revised”/scam offer because i was worried they will scratch my phone and send it back has i requested a return..

March 29, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Hi Asad,
We are sorry to hear your negative review.
If you are fair with us and your device is as described we will pay you the value offered. However, your device was covered in scratching.
Our service is not a problem as you will simply have the device returned.

We can assure you that we do not damage any devices. Upon returned delivery to our address, we simply inspect it and if the device is not as described, we revalue it accordingly.
Our revalue can then be rejected in which we swiftly return this back to you.

Rated 1 out of 5 stars

Never use them again

Sent a phone to them that was less than a month old, pristine and as new. Lowered my quote drastically saying the phone was scuffed on the back, it has never been used without a good quality screen protector and cover. Pure nonsense!!! I sent the phone to another company and they accepted it in pristine condition and paid the full amount you 1st quoted before trying to rip me off.

November 30, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Hi John,
We are sorry to hear your negative review.
If you are fair with us and your device is as described we will pay you the value offered. However, on this occasion numerous scratching was found which universally lowers the device value amongst all phone resellers within the industry.

Rated 5 out of 5 stars

Spectacular.

Spectacular.
Sent them a brand new phone on the Saturday.
Was worried about sending it, since the phone was valued at £240 by Clove (bearing every other offer by £40, incidentally). They reassured me that they used Royal Mail all the time with no problems, so it would very probably be fine.
By 6.30pm on Monday evening I had the agreed value deposited into my account by direct payment.
Astonishing, when you think the amount of time some companies take to do fast simpler things.
Really cannot recommend them enough.

November 28, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Hi Phil,
thank you so much for the positive review. We aim to provide a quick and easy to use service to our customers.
We hope you recycle with us again!

Rated 5 out of 5 stars

Would not use anyone else

Used Clove to sell a Google Pixel 6a, was the best price available but over and above that the service exceeded expectations.

Their initial offer was what I received and the entire process from sending the device to Clove, through to getting paid took less than 48 hours.

Absolutely impeccable.

November 23, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Hi Lee,
one of our embedded services is the quickest service as possible and we are glad you experienced just that.
We hope you recycle with us again!

Rated 5 out of 5 stars

Excellent Company

So glad I found this company everything is so fast from quoting a price for your handset to money credited to your bank they did this all within 2 days for me so simple and true to there word

November 18, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Hi Gem, thank you for the positive review.
We want to be renowned amongst our customers for giving a trustworthy service and we can see you got just that.
We hope you recycle with us again!

Rated 5 out of 5 stars

Outstanding service from begining to…

Outstanding service from begining to the end would highly recommend

November 17, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Hi Paul, thank you for the service recommendation. We are thrilled you found our service outstanding! We look forward to you recycling with us again.

Rated 5 out of 5 stars

Excellent quick service

Excellent quick service. Sent phone in on Wednesday and money was in bank on Thursday. Will defo use again

November 17, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Hi Chris, thank you for the feedback. We value it at Clove and hope you recycle with us again!

Rated 5 out of 5 stars

Easy and awesome service

November 17, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Hi Jhamil,
thank you for the positive feedback. This really helps our business and certifies proof of our quality service. We hope you recycle with us again.

Rated 5 out of 5 stars

Excellent service gave me the money for…

Excellent service gave me the money for my phone in a couple of days

November 14, 2022
Unprompted review
Clove Recycling logo

Reply from Clove Recycling

Hi May, thank you for the review! The positive feedback really helps us initiate a good relationship with our customers. We are thrilled to hear your positive reaction to our service and hope you recycle again with us soon!

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