Great looking quality Isobella Corner suite with rise & fall table and stools. Arrived in boxes on a pallet in just a week, sooner than expected. Only slight problem was one stool and two cushions... See more
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A review of two halves - Good and not so good Good ordering process and response including queries on order prompt Delivery of furniture and carrier very good Quality product very good and reason... See more
Hi I had a few problems at first but customer service was absolutely amazing. They sorted my problem out very fast and efficiently iam very happy with my order and their egg chairs are really lovely... See more
Delivery was as specified, with very well packaged goods on a pallet & fork lifted onto my driveway. Nice guy who delivered it too!!! Beautiful products inside - well pleased with the quality & look o... See more
Company details
Written by the company
Did you buy your house because of the great garden, but never use it? Invest in a comfortable Club Rattan Garden set and finally enjoy your outdoor space! Surely, this will be the Summer of barbecue parties, endless lazy afternoons and a cocktail... or two. With our great selection of Garden Sets, Umbrellas, Barbecues and Rugs, you have found your one stop shop Outdoor Entertainment! We love living outside, so we make our premium quality rattan furniture comfortable and durable. The dimensions are generous and the cushions are thick and comfortable. Most of our furniture gets delivered to you fully assembled, but some need a little bit of "putting together". (This will earn you that cold drink though, wink, wink!) Don't forget to complement your new garden set with a fancy umbrella to give you enough shade on a sunny day. Add an outdoor rug too, to finish that ultimate outdoor living look.
Contact info
No Showroom - Head Office - Harlow Enterprise Hub, GF10, CM20 2NQ, HARLOW, United Kingdom
- 0800 772 3766
- info@clubrattan.co.uk
- clubrattan.co.uk
4.4
Excellent
777 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 month
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Reply from Club Rattan - Furniture for Outdoor Living
Dear Richard,
Thank you very much for your lovely feedback. We are delighted to hear that you are satisfied with the quality of the product and the very quick delivery.
Please also accept our apologies for the late response to your review — we truly appreciate you taking the time to share your opinion with us.
Thank you again for your support.
Kind regards,
Club Rattan
NEW Great resolution to our problem : ORIGINAL I must just be unlucky
Upgraded to 5* customer services kicked in, offered an upgrade that was in stock. We're very happy with the set that was delivered.
I must just be unlucky, but im not finding dealing with Club Rattan a particularly easy experience. We've had delivery date after delivery date including Christmas Day given to us, and now all the tracking links on our order have been removed. The only message I am getting from customer service is that all our deliveries are delayed. I thought I was buying one of two sets left in stock in the clearance sale. Well at least the cover was delivered, shame there's nothing for it to cover.
I just think their customer service communications need to imporve, every step of the way, it's me that has had to chase them for information rather than them keep in touch with us.
I am just hoping when everything finally arrives, its as good as everyone elese's reviews suggest they are.
November 1, 2025
Unprompted review
Reply from Club Rattan - Furniture for Outdoor Living
Dear Stephen,
Thank you very much for sharing your detailed feedback, and please accept our apologies for the delayed response to your review.
We are very pleased to hear that the resolution met your expectations and that you are happy with the set that was delivered. At the same time, we sincerely apologise for the communication issues and delays you experienced — we truly appreciate your patience and understanding throughout the process.
Your feedback is extremely valuable and helps us continue to improve our service for all customers.
Kind regards,
Club Rattan
Efficient service
September 26, 2025
Reply from Club Rattan - Furniture for Outdoor Living
Dear Susan,
Thank you very much for your kind review. We’re delighted to hear that you found our service efficient.
Please also accept our apologies for the late reply to your feedback — we truly appreciate you taking the time to share your opinion with us.
Kind regards,
Club Rattan
Rattan covers orders
Good experience from ordering to delivery. Quality products however a bit more expensive but that could be for the quality.
September 24, 2025
Reply from Club Rattan - Furniture for Outdoor Living
Dear R W,
Thank you very much for your feedback. We are pleased to hear that you had a good experience from ordering through to delivery and that you are satisfied with the quality of the products.
Please also accept our apologies for the late response to your review. We truly appreciate you taking the time to share your opinion with us.
Kind regards,
Club Rattan
Sick of being pestered to write a…
Sick of being pestered to write a review. You sold something, I bought it - end of.
I have been chased to provide a review so many times!
September 24, 2025
Reply from Club Rattan - Furniture for Outdoor Living
Dear Richard,
Thank you for your message and please accept our apologies for the inconvenience caused by the review reminders.
We are sorry that you did not feel able to review the whole experience. Your order was placed on 21 September and was dispatched on 24 September, so the delivery time was acceptable.
We are also sorry if you received too many messages asking for feedback. It is possible that these were sent automatically due to a system issue.
Thank you for your patience and understanding, and please accept our apologies for the late response to your comment.
Kind regards,
Club Rattan
Just need an umbrella cover now
Just need an umbrella cover now, which i can't see on your website ?
September 30, 2025
Reply from Club Rattan - Furniture for Outdoor Living
Dear Gerald,
Thank you very much for leaving a five-star review — we really appreciate it!
We can see that you’re a valued, regular customer, having placed multiple orders with us, and we’re grateful for your continued support. Please accept our apologies for not responding to your review sooner — we are just doing a bit of housekeeping today and catching up on older feedback.
If you still have questions, our customer service team is always happy to help via email.
Thank you again for your kind review and your loyalty.
Kind regards,
Club Rattan
Brilliant service and kept me updated.…
I found the service and communication really good cannot comment on the furniture yet as am planning it to go on our decking which is not complete.
September 25, 2025
Reply from Club Rattan - Furniture for Outdoor Living
Dear Heather,
Thank you very much for your kind review. We were delighted to hear that you were happy with our service and communication.
Since it’s been a little while, we hope that your decking is now complete and that your furniture is providing a perfect and enjoyable addition to your outdoor space.
Please also accept our apologies for the late response to your review — we’re just catching up on older feedback and truly appreciate you taking the time to share your thoughts.
Kind regards,
Club Rattan
Reply from Club Rattan - Furniture for Outdoor Living
Dear Adrian,
Thank you very much for your kind review. We’re delighted to hear that you were happy with our customer service.
Please also accept our apologies for the late response to your feedback — we’re just catching up on older reviews and truly appreciate you taking the time to share your thoughts.
Kind regards,
Club Rattan
Excellent Set very well made and lovely…
Excellent Set very well made and lovely thick cushions
August 27, 2025
Reply from Club Rattan - Furniture for Outdoor Living
Dear Dawn,
Thank you very much for your wonderful review. We’re delighted to hear that you are pleased with the set, especially the quality and the thick cushions.
Please also accept our apologies for the late response to your feedback — we’re just catching up on older reviews and truly appreciate you taking the time to share your thoughts.
Kind regards,
Club Rattan
Brilliant customer service
Brilliant customer service, quick to respond and our new garden furniture set is the perfect addition to our garden!! Would 100% recommend and use again.
September 8, 2025
Unprompted review
Reply from Club Rattan - Furniture for Outdoor Living
Dear Matt,
Thank you very much for your fantastic review. We are delighted to hear that you are happy with the service and that your new garden furniture set is the perfect addition to your garden.
Although it’s been some time since you left your review, we wanted to take the opportunity to thank you for your kind feedback — it is really important to us to acknowledge every comment, no matter how old.
We truly appreciate your support and recommendation.
Kind regards,
Club Rattan
Excellent service
Excellent service, arrived within the timeframe given. Great quality and very thick comfy cushions
August 28, 2025
Reply from Club Rattan - Furniture for Outdoor Living
Dear Mrs Dyet,
Thank you very much for your kind review. We’re delighted to hear that you are happy with the service, delivery timeframe, and the quality of your furniture, including the thick and comfy cushions.
Although your review was left some time ago, we wanted to take the opportunity to thank you for sharing your feedback — it’s very important to us to acknowledge every comment.
Kind regards,
Club Rattan
Reply from Club Rattan - Furniture for Outdoor Living
Dear Mrs Hale,
Thank you very much for your kind review. We’re delighted to hear that you were pleased with our quick service.
Although your review was left some time ago, we wanted to take the opportunity to thank you for sharing your feedback — it’s very important to us to acknowledge every comment.
Kind regards,
Club Rattan
Reply from Club Rattan - Furniture for Outdoor Living
Dear Ann,
Thank you very much for your kind review. We’re delighted to hear that you are happy with the quick delivery and the quality of the rattan.
Although your review was left some time ago, we wanted to take the opportunity to thank you for sharing your feedback — it’s very important to us to acknowledge every comment.
Kind regards,
Club Rattan
Great customer service
Great customer service they went above and beyond in helping us with a damaged table that had nail Polish tipped over it.
They supplied the new parts needed to fix the damage free of charge.
Thanks again 😃 😊
August 28, 2025
Unprompted review
Reply from Club Rattan - Furniture for Outdoor Living
Dear Rene,
Thank you very much for your wonderful review. We’re delighted to hear that you were pleased with our customer service and that the replacement parts resolved the issue with your table.
Although your review was left some time ago, we wanted to take the opportunity to thank you for sharing your feedback — it’s very important to us to acknowledge every comment.
We truly appreciate your support.
Kind regards,
Club Rattan
It came on time and was easy toput…
It came on time and was easy toput together cushions very thick and comfortable looks just like pictures and table is great as can be used for coffee or table to eat your meal on
July 25, 2025
Good value for money garden furnature
Good value for money garden furnature, all delivered well packed for protection.
Looks great with nice thick cushions for comfort.
July 27, 2025
Great initial service and fast…
Great initial service and fast delivery.
Delivery guys wete friendly and efficient.
The only reason it hasn't got 5 stars was thay I had to chase for delivery as I had missed one call from them and then they cancelled the order.
No bother though as the order was then delivered the week after.
The product looks to be as expected but we've only just started using it, so I can't comment on longevity.
Overall a great experience.
July 26, 2025
Nearly 4 weeks from paying to receiving…
Nearly 4 weeks from paying to receiving my furniture. And no one telling me what’s going on. I’ve emailed three times and been fobbed of.
July 30, 2025
Reply from Club Rattan - Furniture for Outdoor Living
Dear Customer ,
I’d like to clarify that your order was placed as a pre-order, which means the item was not in stock at the time of purchase. The estimated delivery timeframe was longer than for in-stock products, as the furniture is being produced and shipped directly from our supplier. We are sorry to hear that you are not satisfied, and we truly regret any inconvenience this has caused.
Kind regards,
Club Rattan
Goods delivered in good condition
Goods delivered in good condition. Handyman put it together with ease and said how well made it is.
July 29, 2025
Reply from Club Rattan - Furniture for Outdoor Living
Dear Linda,
Thank you so much for letting us know your furniture has arrived safely. We’re delighted to hear that everything was delivered in good condition, and that your handyman found it easy to assemble and well made.
At Club Rattan, we always strive to provide both quality products and a smooth experience, so it’s wonderful to know you’re happy with your purchase.
We hope you enjoy your new furniture for many years to come, and please don’t hesitate to get in touch if you ever need anything further.
Warm regards,
The Club Rattan Team
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