CM Removals Reviews 

160
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I can’t praise CM Removals, Chelmsford highly enough for their service from beginning to end. Claire in the office was polite and helpful every time I rang up. Andy, Paul and Oliver arrived promptl... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of CM Removals moving our office - I would highly recommend these guys. Nothing was too much or too taxing they were excellent.

Company replied

Rated 5 out of 5 stars

From start to finish I was very well looked after, I can’t recommend CM removals enough. I’d been under a lot of stress and pressure for several months prior to the move, which led me to reach out to... See more

Company replied

Rated 5 out of 5 stars

We recently used CM Removals for our move from Chelmsford Essex to Cranbrook Exeter and couldn't be happier with the service. From start to finish, Andy and his team were professional, friendly,... See more

Company replied

Company details

  1. Moving Company
  2. Moving and Storage Service

Written by the company

We're CM Removals and we've been moving people for many years. A local removals company that keep costs to a minimum by reducing overheads. This saving is passed onto our customers. We are never beaten on price. Customer service is our no 1 priority and moving them safely without any stress.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

160 reviews

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No recent history of asking for reviews

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Typically takes over 1 month to reply

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4.7

All reviews

(160)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

We used CM Removals last week and…

We used CM Removals last week and cannot recommend them enough. They were on time, friendly, accommodating to all our needs including moving my fish bowl for me. Plus they were polite and efficient. We have already recommended them to family who will be moving soon.

February 27, 2021
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMENDED removal company

HIGHLY RECOMMENDED removal company, from our initial contact and quote they are very friendly and professional. On moving day, we were worried about the number of things we had to move, however the team put us at ease, protecting our things and surrounding walls/floors moving them seamlessly into their van. On receipt of our things the team worked quickly and we were delighted to have everything in one place, and they were even kind enough to assemble a large sofa we had – I would use CM Removals again

February 22, 2021
Unprompted review
Rated 5 out of 5 stars

It was a really difficult move with…

It was a really difficult move with priorities changing literally up to and on the day but the team at CM removals were fabulous. Moved from One house to 2 houses and then last minute to storage. Gave us heaps of packing materials, advice and help both loading and unloading and really looked after our stuff. Really competitively priced too, would highly recommend

February 21, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding removal company ⭐️

CM Removals moved us in December 2020 and it was a first class experience from start to finish. Tim went out of his way to fit us in on our completion day (asking another client who didn’t need to move on a fixed date if they could change day), after we had called around 30-40 different removal companies in Essex but they were all fully booked on our completion day! What a relief! The group of ladies who did our packing were brilliant and all the staff who moved us on the day went above and beyond duty - polite, friendly, helpful, such positive attitudes. Would recommend them to anyone in a heartbeat.

February 17, 2021
Unprompted review
Rated 5 out of 5 stars

Third time I have used CM for removals…

Third time I have used CM for removals and as always excellent professionals. Reliable, nothing is too much trouble and always happy to help unplanned issues! You can try to plan for everything but sometimes things just happen but Tim, Mick and team have seen it all and have a solution for everything. Moving is stressful enough. With CM this part seamless. Won’t go elsewhere

February 10, 2021
Unprompted review
CM Removals logo

Reply from CM Removals

Thank you Aaron for once again choosing us to carry out your relocation. We truly value returning customers and will always try to overcome your logistical problems. All the best in your new home. Tim @ Cm Removals

Rated 5 out of 5 stars

Office Move

My first experience of moving a business location was made a much less stressful time by CM Removals.

From point of quotation to the move, I was in communication when needed.

On the day of the move, the removals team were incredibly efficient and communitive. No hurdle was too high and the move went without any hiccups.

Highly recommended

February 9, 2021
Unprompted review
Rated 5 out of 5 stars

Really great service

Really great service. They turned up 30 minutes early which meant packing up started right on time. My house (3bedrooms) was emptied in a record time and nothing was damaged. Really friendly staff and very professional. I’d highly recommend them and will us them on my next move. Great value for money

February 7, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, super impressed with all members of staff . Caring , helpful nothing to much for them .

February 4, 2021
Unprompted review
CM Removals logo

Reply from CM Removals

Hi Carol,

Thank you so much for your glowing report.
Wish you every happiness in your new home
Tim @ Cm Removals

Rated 1 out of 5 stars

Awful communication and would advise…

Awful communication and would advise avoiding at all costs. Initially booked this company and was 'pencilled' in on our completion date. After Christmas we tried to get them out to finalise our quote but weren't keen until we had an exchange date (we were exchanging and completing only days apart). When we eventually did confirm our exchange and completion dates, they simply refused to acknowledge us any further.

January 28, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy with this company, efficient and friendly on a very cold and snowy day. Everything from the quote, price and removal day was handled brilliantly

January 26, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish.

What can I say we used CM Removals and had a fab service from start to finish. A huge shout out to Tim the owner who was so patient and accommodating with our lengthy chain and changeable move dates. Relocating from Chelmsford to Norwich was a big deal for us as a family let alone during lockdown, so I am super grateful for these guys for making it such a smooth, fast and friendly transition. Highly recommend and would use again in a heartbeat. Anna & Mark Fisher.

January 23, 2021
Unprompted review
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Reply from CM Removals

Hi Anna & Mark,

Thank you so much for the glowing review.
Our staff have worked tirelessly during the lockdown period and still maintained a professional and upbeat attitude to their work.

Wishing you all the happiness in your new family home.

All the best

Tim @ Cm Removals

Rated 1 out of 5 stars

My response to CM Removals

Do not touch this company with a barge pole. We booked them to do our move on the 17/11/20. Our moving date was 18/12/20. Tried contacting them numerous times on the Thursday before our move on the Friday without success, left several messages but no response. At 3am yes 3am on the day of our move we received a text message from Tim saying he cannot move us today as he was receiving treatment for Covid and then says in the same text that we did not confirm the moving date which is utter rubbish. Why is he giving 2 separate reasons that he cannot do the move. He did not respond to our text and did not make any apology for this unbelievable behaviour. What sort of person behaves in such a manner when moving house is such a stressful time.
Stay well clear from CM Removals Chelmsford.
Frank Hatfield Peverel

January 10, 2021
Unprompted review
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Reply from CM Removals

THE CUSTOMER IS NOT ALWAYS RIGHT !

I visited Mr Flynn on 14/8/20 and provided a competitive quotation.

Mr Flynn accepted the quotation and was instructed to complete the form and scan and email it back to our office which he did on 17/11/20.

We delivered all packaging materials upon receipt and in a prompt professional manner.

On the 20/11 /20 Mr Flynn emails my office and wrote ‘ The date everyone is working to is December 18th’

As this was nearly a month in advance we considered this to be a rough idea of completion date as he had not tick the confirmed box on the form or confirmed it as a definite date of removal at any stage by phone, email or verbally.

I then heard nothing whatsoever from Mr Flynn until the day before removal being the 17/12 at when he left a voicemail asking what time would we be turning up in the morning.

I was self isolating at the time as I had tested positive for coronavirus on 15/12 hence he had to leave a voicemail.

I picked up all the voicemails that evening and heard his message at which stage I contacted him immediately and said we would not be attending as we were fully booked and had no resources available to carry out his move.

He was very unhappy and said ‘ I can’t believe you have done this to me what am I suppose to do now and hung up on me.

I did tell him that I had not heard from him in any way shape or form for nearly a month and he never confirmed the booking at any stage.

After he put the phone down on me I tried to call round other local companies to see if they could assist. Mr Flynn to no avail.

Mr Flynn had in excess of 70 new boxes ,roll of bubble wrap, tape and wrapping paper delivered and we never received a penny , so we are actually out of pocket as a company.

I am disappointed and hurt by Mr Flynn’s review but at no stage did he confirm the date and you certainly cannot confirm 100% a completion date nearly a month before.

We have not survived 2 recessions in the industry and been around for nearly 20 years
providing a poor service.

In fact every job we do has a customer review card to be completed and returned to our office after each move.

We pride ourselves on the highest standards of service and professionalism.

I’m afraid this is a case of a client not confirming the date and only getting in touch the night before the removal date.

No payment was ever take and our terms and conditions on our acceptance form clearly state payment 3 working days prior to the move date so why did Mr Flynn not call to make payment ?

Tim Bear
Cm Removals (Essex)

Rated 1 out of 5 stars

Disappointing

We accepted a quote and signed the form and was advised to contact them when we had a confirmed date of moving. We followed this instruction and contacted them on the 16th November advising that we would be moving on the 18th. The gentlemen confirmed and said ok see you in a couple of days to which we corrected them and advised the 18th December. He then thanked us for letting him know and that he would pencil us in. We have since contacted them today just to confirm all ok for the 18th December for him to be extremely rude and advise that it isn't possible and they were booked up. I am disgusted at the customer service and would not recommend. They have now made what is already a stressful situation worse with only 9 days to find another company. Shame on you.

December 9, 2020
Unprompted review
Rated 5 out of 5 stars

Used them back in 2019

Used them back in 2019, Guys were fantastic, started at 8am moving from a two bed flat to another local 2 bed flat, all finished by 12:30, took great care with our stuff and nothing was too much trouble even stuff not included in the original quote. Very competitive price, will happily use them again for our next move. 10/10.

November 18, 2020
Unprompted review
Rated 5 out of 5 stars

CM removals were fantastic

CM removals were fantastic. I can’t fault them at all. We completed very late in the day and they called two other guys to help them unload so we had the children’s beds ready in time for their bedtime! Brilliant service all round.

July 24, 2020
Unprompted review
CM Removals logo

Reply from CM Removals

Thanks Emma. your kind words have been passed onto our staff.
Wishing you all the happiness in your new home.

Tim - Cm Removals

Rated 5 out of 5 stars

Great service. Couldn't ask for more.

We moved over 200 miles away. The team were professional, polite and most importantly, careful with our belongings.
Good communication from Tim leading up to the move day. Packaging materials delivered well in advance and itinerary worked perfectly. Cheers.

July 18, 2020
Unprompted review
CM Removals logo

Reply from CM Removals

Hi Nick, Thank you for taking the time to leave feedback on you recent experience with Cm Removals.
We strive to maintain the highest standards at all times, in what is a very stressful time for our clients.
Thank you once again and we wish you and your family all the happiness in your new abode.

Tim - Cm Removals

Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish, the team were friendly, reliable and professional. I would 💯 use them again.

July 17, 2020
Unprompted review
CM Removals logo

Reply from CM Removals

Hi Sarah, Thank you for taking the time and effort to review our company.

Tim - Cm Removals

Rated 5 out of 5 stars

Would thoroughly recommend

We moved from Chelmsford to Wivenhoe with CM Removals in June, and we were so impressed with their service. They were really efficient, friendly and helpful, took good care of all our things (and packed them really well) and were very reliable. It was quite a short notice booking but they offered a very competitive price and we couldn't have been happier that we went with CM Removals. Wouldn't hesitate to recommend.

July 13, 2020
Unprompted review
CM Removals logo

Reply from CM Removals

Thank you Mr & Mrs Law for your positive review . I will pass your comments onto our staff. Wishing you all the happiness I lovely Wivenhoe.

Tim - Cm Removals

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