I was contacted by the bank as they didn't recognise a transaction made. I was thankful for their diligence. This was a bona fide payment but I'm glad they checked as it was a fairly large payment. We... See more
Company replied
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Review summary
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What people talk about most
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I visited the Co-operativebank in Hanley. On arrival I was greeted straight away as I walked through the door by a lady called Alison ( very professional ) I had an issue with my banking app... See more
Company replied
Excellent efficiency. Savings accounts, interest, fees, maturation details, all handled most knowledgeably. I chose Coop Bank years ago for its ethical policy and the customer service is the best.... See more
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I could not cope with the complicated security questions online when applying for my new account. I telephoned customer services and a Branch member of staff helped me over the phone. She kindly sent... See more
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Company details
About The Co-operative Bank
Written by the company
Founded in 1872 and born from the co-operative movement, co-operative values continue to be a fundamental part of everything we do.
In 1992, we were the UK’s first bank to introduce a customer-led Ethical Policy, which empowers us to make a real positive difference to the world around us. We believe it's our duty to stand up for the issues that matter to our customers and which bind our colleagues, customers and partner organisations together.Because unlike a lot of businesses, we haven’t just developed an ethical approach — we’ve had one from the very start.
Ethical then, now and always.Contact info
United Kingdom
- co-operativebank.co.uk
Join a bank that shares your values
4.5
Excellent
20K reviews
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Been using co op bank for several years…
Been using co op bank for several years now and the interface and app are much improved. Also much easier to get through to a helpful person on the phone without going through too much AI.
August 26, 2026
Unprompted review
Reply from The Co-operative Bank
Hi Joy, we're so pleased to hear you've had a positive experience with us for several years and that you find our app and interface much improved. It's great to know you can easily reach a helpful person on the phone. - Michelle
BAD EXPERIENCE
Tried to open a current account with this bank. They sent me an email saying that there was issues with my address, and I had to phone the contact centre to resolve. I phoned the contact centre who said they cant do anything about this, *(basically wanted nothing to do with me) Not sure f they don't like the area I live in or what - but whatever this application isn't going to happen. Very disappointed in the CO-OP
August 26, 2026
Unprompted review
Reply from The Co-operative Bank
He Gregor, I'm truly sorry to hear about the difficulties you experienced trying to open an account and the frustration with our contact centre. I understand how disappointing this must be.
I've sent you a request through Trustpilot for some more information. Please respond to this request so that we can help you.
Alternatively you can also send us a message on Facebook (https://www.facebook.com/thecooperativebank) or X (https://twitter.com/CooperativeBank). Just quote 'Trustpilot' in your message and we will be able to link it back to this review.
Thanks - Michelle
I've been with the co op bank for many…
I've been with the co op bank for many years. Very understanding . Any questions I've had to ask them. All resolved :) 😀
August 25, 2026
Unprompted review
Reply from The Co-operative Bank
Hi Roy we're so happy to hear about your long-standing positive experience with us. It's wonderful to know that we've been able to resolve your questions and provide understanding support over the years.- Michelle
Very polite customer service
Very polite customer service. Very supportive throughout the call . Gave detailed instructions how to resolve my concerns . Been with the co op for over 40 yrs never had a bad experience always supportive and offer great advice
August 24, 2026
Unprompted review
Reply from The Co-operative Bank
Hi peter, we're so pleased to hear about your long-standing positive experience with us. It's wonderful that our team has consistently provided supportive service and detailed instructions, and that you've always received great advice. - Michelle
I had a telephone appointment with…
I had a telephone appointment with Kieran Lancaster who was friendly, knowledgeable and all round nice guy who listened and helped me throughout the call. I would definitely recommend him and I was completely satisfied with the outcome.
August 21, 2026
Unprompted review
Reply from The Co-operative Bank
Hi it's great to hear about your positive experience! It's wonderful that Kieran was friendly, knowledgeable, and helpful throughout your call, and that you were completely satisfied with the outcome. - Michelle
Reply from The Co-operative Bank
Thanks for your 5 star review Paul. - Michelle
Dependable Co-op. Whenever I have needed to contact the…D
Whenever I have needed to contact the Co-op I have found they are knowledgeable. friendly and helpful
August 20, 2026
Unprompted review
Reply from The Co-operative Bank
This is great feedback thanks Bruce. - Michelle
We make it our business to take care of yours.
I always find that the Co-operative Bank listens to my needs. Diverse and varied though they may be!
August 25, 2026
Unprompted review
Reply from The Co-operative Bank
We're so happy to hear that we consistently meet your diverse needs. We truly value your feedback! - Michelle
The advisor who answered my call
The advisor who answered my call, went above and beyond by ensuring that they fully understood my queries, they were very patient despite technical glitches during the call. Very professional and attention to detail, which demonstrated that they valued me as a customer. Highly recommend the bank.
August 24, 2026
Unprompted review
Reply from The Co-operative Bank
We're so pleased to hear about your positive experience with our advisor. It's wonderful that they were patient and professional, ensuring they fully understood your queries despite technical glitches. We're glad this demonstrated how much we value you as a customer. - Michelle
I received a concerning message about…
I received a concerning message about sharing information, I contacted the bank and it was resolved quickly in one phone call.
August 24, 2026
Unprompted review
Reply from The Co-operative Bank
Thank you for sharing your positive experience. We're glad to hear that your concern was resolved quickly and efficiently with just one phone call. - Michelle
Excellent advice and communication
Excellent advice and communication, explain all I enquired about and thank you for your service
August 24, 2026
Unprompted review
Reply from The Co-operative Bank
It's great to hear that you received excellent advice and communication, and that we could explain everything you enquired about. Thank you for your kind words! - Michelle
App was very easy to understand and…
App was very easy to understand and use. Very quick service too. I have been a Co-Op banking customer since 1963.
August 25, 2026
Unprompted review
Reply from The Co-operative Bank
We're so pleased to hear you find our app easy to understand and use, and that you've experienced quick service. Thank you for your long-standing loyalty!- Michelle
Toooo slow
Opened at 10am - or just a minute after
2 people in front of me and 2 assistants
It took 16 minutes for the first two people to be dealt with
Always the same, slow as treacle !
Pleasant staff but come on 15 minutes ??
August 24, 2026
Unprompted review
Reply from The Co-operative Bank
Hi Bill, thank you for sharing your experience. I'm very sorry for the wait you encountered. I've passed your comments on to our Glasgow branch and development team. Once again, please accept my apologies for inconvenience your experienced. Kind regards – Sammie
Was once I spoke to someone about…
Was once I spoke to someone about opening an ISA they completed everything for me and offered to transfer the money from my savings account into the ISA account
August 24, 2026
Unprompted review
Reply from The Co-operative Bank
We're so happy to hear our team provided such excellent assistance with opening your ISA and transferring funds. Thank you for your kind words!- Michelle
Co op bank is a fantastic bank who ethically support their customers …
Co op bank is a fantastic bank who support ethical business practices and truly care and supplement their banking customers in every way they can .... i am so so glad I found this bank ... i can not recommend them enough ....
August 25, 2026
Unprompted review
Reply from The Co-operative Bank
We're so glad to hear you're pleased with our ethical business practices and the support we provide to our customers. Thank you for your wonderful recommendation! - Michelle
This was the first time I had used the…
This was the first time I had used the app and it was surprisingly easy and uncomplicated.
August 25, 2026
Unprompted review
Reply from The Co-operative Bank
We're so happy to hear that your first experience using our app was easy and uncomplicated. Thank you for your wonderful feedback! - Michelle
2 worthwhile recent telephone conversations…
I had 2 recent telephone conversations with staff at the bank .One was with a member of the fraud team as I was making a payment and whilst I appreciate these checks were for
my benefit and security I started to doubt myself as it went on. However he was only doing his job and did it well with consideration and patience. The other adviser was helpful too . I didnt wait long for my call to be answered on this occasion as i must have been first in the queue at bang on 9am. I have been with this bank since 1976 and I wish there were more branches. There are none are near me.
I do miss the security of knowing there is a branch near me should I need it or even a pop up branch once a week.
August 24, 2026
Unprompted review
Reply from The Co-operative Bank
We appreciate you sharing your recent experiences with our team. It's great to hear that our fraud team member was considerate and patient, and that your calls were answered quickly. We understand your desire for more branches and the comfort that provides. Your feedback is valuable to us.- Michelle
Cash card problem Dealt with in a very efficient manner…
Dealt with in a very efficient manner the lady behind the counter was very helpful and polite and dealt with my problem very quickly.
August 21, 2026
Unprompted review
Reply from The Co-operative Bank
We're so pleased to hear that our colleague was very helpful and polite. It's wonderful to know your problem was dealt with very quickly and efficiently.- Michelle
I had fraudulent transactions on my…
I had fraudulent transactions on my account. Apart from the fact that the fraud team closed at 5pm and I had to call back next morning, I had excellent service from my customer advisor, sorting out blocking my card and ordering a new one, and refunding the lost money. Excellent fast service.
August 24, 2026
Unprompted review
Reply from The Co-operative Bank
We're glad to hear that despite the inconvenience with our fraud team's hours, you received excellent and fast service from your customer advisor. We appreciate you highlighting their helpfulness in resolving the fraudulent transactions. - Michelle
The co-op bank blocked my debit cards
The co-op bank blocked my debit cards, because they feared fraud. Although this wasn't the case, and it was inconvenient, I am glad to know that they do there best to keep my accounts secure. An quick phone call rectified the matter, in a friendly and efficient way.
August 25, 2026
Unprompted review
Reply from The Co-operative Bank
Hi Martina, we're pleased to hear that our proactive approach to security, even when inconvenient, provided you with peace of mind. It's great to know that our team was able to resolve the matter efficiently and courteously. -Michelle
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