Co-Ownership  Reviews 979

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional service and smooth processes from start to finish. Customers highlight the staff's professionalism, kindness, and helpfulness, noting that they clearly explained complex information and provided excellent guidance throughout their journey. Many reviewers expressed gratitude for the support received, which made their dream of homeownership a reality, often exceeding their expectations. The overall user experience is frequently described as efficient, stress-free, and well-managed, with prompt communication and support making the process less daunting. Reviewers also appreciated the understanding and patience shown by the team, especially when addressing issues or providing extra assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpful, reassuring, and professional... See more

User experience

People report positive experiences with the overall process, describing it as simple, fast, and efficient... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish my experience with 55+Co-ownership has been exceptional, and everyone I dealt with have guided me through the process with ease. Without them I wouldn’t be sitting in my new fore... See more

Company replied

Rated 5 out of 5 stars

The process with Co-ownership from start to finish was fantastic. They explained everything clearly. The website was easy to access and documents easy to upload. Any queries we had were answered quick... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

979 reviews

5-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish. This is the only way I could get on the property ladder. Would highly recommend.

March 13, 2026
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Reply from Co-Ownership

Congratulations on your new home Ciara, we hope you're settling in!

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Amazing

It was a very easy process to go through, they was very helpful! Always there to answer our questions when we was unsure!

March 13, 2026
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Reply from Co-Ownership

Thank you Cora, for your 5-star review of Co-Ownership's service. It's great to hear our team were helpful and available when you needed them.

As always, don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Highly recommend CoOwn for First Time…

Highly recommend CoOwn for First Time Buyers! I didn’t think I’d ever be able to buy a home and CoOwn made it all possible! Always incredibly helpful and easy to get in contact with. Never made to feel like my questions were silly! Thank you CoOwn.

March 16, 2026
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Reply from Co-Ownership

Chloe, this is a lovely review, thank you for taking the time to share your feedback, and congratulations on your new home!

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Perfect all went smooth

Perfect all went smooth. Great experience

March 9, 2026
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Reply from Co-Ownership

We're really glad to hear your experience with Co-Ownership was so positive, thank you for the review!

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

All is fine and will be great if the…

All is fine and will be great if the whole account will be visible online as well

March 2, 2026
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Reply from Co-Ownership

Hi Charles,
Thank you for your 5-star review.

You should be able to access all your information by logging in to your online account.

A member of the team will be in touch to see if there's anything we can do to help.

- The Co-Ownership team

Rated 5 out of 5 stars

Very very good and very fast

Very very good

February 27, 2026
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Reply from Co-Ownership

Can't ask for more than that when buying a house Abdu! Thank you for your 5-star review, and enjoy settling into your new home.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Helpful from the start to the finish

Helpful from the start to the finish. Everything was easy to follow and staff were great thank you for everything.

February 27, 2026
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Reply from Co-Ownership

It's wonderful to hear you've had such a positive experience with Co-Ownership Deborah.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

It was great

It was great

February 27, 2026
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Reply from Co-Ownership

Thank you Olasunkanmi for your 5-star review!

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Co-ownership made the application…

Co-ownership made the application straight forward and easy to use. When we found the property we wanted, they done a proper survey that helped us identify some problems that needed sorted before we went ahead with the purchase. The seller then sorted out the problems and we felt safer buying the property.

February 27, 2026
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Reply from Co-Ownership

Thank you Charles for your lovely review.
That additional reassurance you mention during the homebuying process can be priceless, and we're glad to hear our survey gave you confidence to proceed with your new home.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with

February 17, 2026
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Reply from Co-Ownership

Hi Michael,

We're glad to hear you'd such a positive experience of working with Co-Ownership.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

They the people at heart

They are always too early than you expect and they offered us great help with buying our house, something I never dreamt of owning. I really appreciate the efficiency

February 19, 2026
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Reply from Co-Ownership

It's lovely to hear the team exceeded your expectations with their efficiency Tendai. Enjoy your new home!

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

The experience was great was kept…

The experience was great was kept informed throughout the process. I had a few issue with the purchase co ownership were understanding and supported me through the process. I had called a few time and the agents I spoke too were very courteous and informative

February 12, 2026
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Reply from Co-Ownership

Congratulations on your new home Gareth, it's good to know the team here were able to support you through the homebuying process.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Everything from start to finish the…

Everything from start to finish the whole process was smooth and excellent thank you

January 21, 2026
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Reply from Co-Ownership

This is great to hear, thank you for taking the time to leave your review.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Smooth, Stress-Free Co-Ownership Experience

Co-Ownership were great from start to finish. They were quick to get back to me whenever I needed anything, communication was clear, and nothing was ever delayed. The whole process felt smooth and well managed. Overall, I’m extremely happy with the service and would definitely recommend them.

January 30, 2026
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Reply from Co-Ownership

Delighted to hear you'd a great experience with Co-Ownership Callum, and that you would recommend us.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Unreal from start to finish!

Unreal from start to finish!

January 30, 2026
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Reply from Co-Ownership

Thanks for the lovely review, it's great to hear you had a positive experience with Co-Ownership.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

I was guided through the process every…

I was guided through the process every step of the way. This was extremely helpful. The staff were friendly and supportive.

January 28, 2026
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Reply from Co-Ownership

Congratulations Leah on your new home! It's great to know the team were able to support you through the process.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Good

It was wonderful

January 21, 2026
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Reply from Co-Ownership

This is great to hear, thank you for taking the time to leave your review.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

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