Co-Ownership  Reviews 979

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional service and smooth processes from start to finish. Customers highlight the staff's professionalism, kindness, and helpfulness, noting that they clearly explained complex information and provided excellent guidance throughout their journey. Many reviewers expressed gratitude for the support received, which made their dream of homeownership a reality, often exceeding their expectations. The overall user experience is frequently described as efficient, stress-free, and well-managed, with prompt communication and support making the process less daunting. Reviewers also appreciated the understanding and patience shown by the team, especially when addressing issues or providing extra assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpful, reassuring, and professional... See more

User experience

People report positive experiences with the overall process, describing it as simple, fast, and efficient... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish my experience with 55+Co-ownership has been exceptional, and everyone I dealt with have guided me through the process with ease. Without them I wouldn’t be sitting in my new fore... See more

Company replied

Rated 5 out of 5 stars

The process with Co-ownership from start to finish was fantastic. They explained everything clearly. The website was easy to access and documents easy to upload. Any queries we had were answered quick... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

979 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Co-ownership has been brilliant

Co-Ownership has been absolutely brilliant! They guided us through every step of the process with great care and attention. Thanks to their support, today we’re moving into our very own home — something that wouldn’t have been possible without them. We’re truly grateful!

October 14, 2025
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Reply from Co-Ownership

Hope moving day went well & congratulations from all the team here at Co-Ownership!

Rated 5 out of 5 stars

I cannot commend Co-Ownership enough

I cannot commend Co-Ownership enough!
My experience has been nothing but great. I was able to get the keys to my new home this week and the advisors had been friendly, helpful and gave me the best advise from the first interaction. There has been some push backs in the whole process with other aspects of the purchase and when I was ready to give up last month, a word of encouragement and a "try again" received from them made the whole difference and I am delighted to say we are new homeowners in Belfast. Thanks to Jason and all the team. I would definitely give them 10 stars if I could!

October 14, 2025
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Reply from Co-Ownership

Delighted to help get you on the ladder Gustavo, congratulations from all the team here at Co-Ownership!

Rated 5 out of 5 stars

Thanks

What a great way to get another ladder, co ownership have been brilliant 👏

October 6, 2025
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Reply from Co-Ownership

Thanks Victoria and congratulations on your new home.

Rated 5 out of 5 stars

Good customer service

Good customer service. Clearly faat and helpful. They were the easiest thing a out buying a house. 1 week turnaround for house application including survey. Really nice people. Recommend

September 25, 2025
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Reply from Co-Ownership

Thank you for your feedback and congratulations on your new home!

Rated 5 out of 5 stars

Straight forward

Easy,straight forward and very competent, would recommend to any first time buyers.

September 25, 2025
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Reply from Co-Ownership

This is great to hear, thank you and congratulations on your new home!

Rated 5 out of 5 stars

Amazing

Co ownership is amazing!

So helpful throughout and a really straightforward process, helping people purchase their homes.

September 19, 2025
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Reply from Co-Ownership

Thanks and congratulations on your new home.

Rated 5 out of 5 stars

Thanks to co-ownership

Thanks to co-ownership, we could finally get on the property ladder. The financial benefits, like a lower deposit and shared costs, made all the difference. We love our new home and are so grateful for the opportunity

September 2, 2025
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Reply from Co-Ownership

Thanks and congratulations on your new home.

Rated 5 out of 5 stars

More than helping my dream come true

More than helping my dream come true, I have to praise Co-Ownership org. for the support and reassurance during all the process. Thank you for everything.

August 29, 2025
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Reply from Co-Ownership

You are very welcome thank you for your feedback. Congratulations on your new home!

Rated 4 out of 5 stars

Excellent service with sticky criteria

All the staff that we dealt with were friendly, knowledgeable, professional, and efficient, working hard to make our home-owning dream a reality. The only downside would be the inflexible building criteria that render a vast proportion on the housing stock ineligible. But, we got there, and we're very grateful.

August 29, 2025
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Reply from Co-Ownership

Thank you for your feedback and congratulations on your new home.

Rated 5 out of 5 stars

Feedback review

The advisors were very helpful and kept me updated going forward and spoke with clarity about how co ownership works I would highly recommend it and very pleasant to deal with thanks again

August 29, 2025
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Reply from Co-Ownership

Thanks Declan and congratulations on your new home.

Rated 5 out of 5 stars

Great way to get on the property ladder

Easy to make an application, staff were lovely and approachable! Co ownership were very quick with everything on their end and gave constant updates! Couldn’t recommend enough if your looking to get on the property ladder

August 26, 2025
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Reply from Co-Ownership

Thanks Ann and congratulations on your new home.

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