Co-Ownership  Reviews 979

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional service and smooth processes from start to finish. Customers highlight the staff's professionalism, kindness, and helpfulness, noting that they clearly explained complex information and provided excellent guidance throughout their journey. Many reviewers expressed gratitude for the support received, which made their dream of homeownership a reality, often exceeding their expectations. The overall user experience is frequently described as efficient, stress-free, and well-managed, with prompt communication and support making the process less daunting. Reviewers also appreciated the understanding and patience shown by the team, especially when addressing issues or providing extra assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpful, reassuring, and professional... See more

User experience

People report positive experiences with the overall process, describing it as simple, fast, and efficient... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish my experience with 55+Co-ownership has been exceptional, and everyone I dealt with have guided me through the process with ease. Without them I wouldn’t be sitting in my new fore... See more

Company replied

Rated 5 out of 5 stars

The process with Co-ownership from start to finish was fantastic. They explained everything clearly. The website was easy to access and documents easy to upload. Any queries we had were answered quick... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

979 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Excellent!

Portal easy to navigate. Staff go above and beyond. Very straightforward process 🙂

August 20, 2025
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Reply from Co-Ownership

Thanks Gary and congratulations on your new home.

Rated 5 out of 5 stars

Co owner ship has been patient and…

Co owner ship has been patient and understanding. They explain everything well so nothing goes missed and have been a great help.

August 26, 2025
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Reply from Co-Ownership

Thank you for your review and congratulations on your new home.

Rated 5 out of 5 stars

Very helpful

Very helpful, got things moving quickly for us as time was against us.
Finally able to buy a permanent home thanks to you guys!

August 8, 2025
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Reply from Co-Ownership

Thanks Peter and congratulations on your new home.

Rated 5 out of 5 stars

Due to being long term renters we had…

Due to being long term renters we had no surplus cash for a Deposit to buy a house and were given notice on our rental property leaving us just about homeless with the current social housing situations we would have waited years for a home for our two
Children. Co-Ownership saved us and gave us the opportunity to own our own home and we will be forever grateful for this.

August 8, 2025
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Reply from Co-Ownership

Thanks Lisa and congratulations on buying your new home.

Rated 5 out of 5 stars

So helpful and easy to talk to

So helpful and easy to talk to. Silly things that were pickling my head I just asked and my thoughts at ease. Highly recommend

August 8, 2025
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Reply from Co-Ownership

Thanks and congratulations on purchasing your new home.

Rated 5 out of 5 stars

go get it

great idea and the fact we are able to buy back the share that is not ours in small chunks is great and a great incentive to save for the future

August 12, 2025
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Reply from Co-Ownership

Thanks Chris and congratulations on buying your new home.

Rated 5 out of 5 stars

Definitely worth it!

We have applied online and the next day had a reply with amount of money we are able to receive. We were delighted, the process was extremely easy on the app and any help over the phone also. It’s definitely worth going through co ownership if you struggle to save for a deposit, gets you on the property ladder. 10/10 would recommend to anyone.

August 15, 2025
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Reply from Co-Ownership

Thanks Klaudia and congratulations on buying your new home.

Rated 5 out of 5 stars

New home

Everything from beginning to end was dealt with efficiency and the whole team at co ownership we cannot thank them enough.We would definitely recommend co ownership without the shadow of a doubt .

August 8, 2025
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Reply from Co-Ownership

Thanks Amy and congratulations on your new home.

Rated 5 out of 5 stars

Brilliant Service & Hassle-Free Process

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I could avail of and the steps involved. The whole process was clear, simple, and stress-free. Brilliant service I highly recommend!

August 13, 2025
Unprompted review
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Reply from Co-Ownership

Thanks for this review Luke!

Rated 5 out of 5 stars

The staff at Co-Ownership are brilliant

Your staff were extremely helpful and not only talked me through the process of purchasing my new home they showed me kindness and nothing was too much trouble for them

July 31, 2025
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Reply from Co-Ownership

Thanks Vivian and congratulations on your new home.

Rated 5 out of 5 stars

Co ownership review

Co owner where brilliant they helped in every way possible to deal with every fine detail for the mortgage and keep me very positive and reassured during the process I would highly recommend using them.

July 8, 2025
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Reply from Co-Ownership

Thank you for your review Liam and congratulations on your new home.

Rated 5 out of 5 stars

Very helpful

Very helpful
They have been so great and helpful in allowing me in buying my house definitely recommend for people who may not have all of the funds for a property

July 11, 2025
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Reply from Co-Ownership

Thanks Ivania and congratulations on your new home.

Rated 5 out of 5 stars

We went from renting for 20 years to having our own home

The process with Co-ownership from start to finish was fantastic. They explained everything clearly. The website was easy to access and documents easy to upload. Any queries we had were answered quickly and fully. They helped us move from renting 20 years to finally have a property we can call our own. They are doing amazing things for those trying to get onto the property ladder.

June 30, 2025
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Reply from Co-Ownership

Hi Grainne - Thank you for your review and congratulation on moving into your new home.

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