Co-Ownership  Reviews 979

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional service and smooth processes from start to finish. Customers highlight the staff's professionalism, kindness, and helpfulness, noting that they clearly explained complex information and provided excellent guidance throughout their journey. Many reviewers expressed gratitude for the support received, which made their dream of homeownership a reality, often exceeding their expectations. The overall user experience is frequently described as efficient, stress-free, and well-managed, with prompt communication and support making the process less daunting. Reviewers also appreciated the understanding and patience shown by the team, especially when addressing issues or providing extra assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpful, reassuring, and professional... See more

User experience

People report positive experiences with the overall process, describing it as simple, fast, and efficient... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish my experience with 55+Co-ownership has been exceptional, and everyone I dealt with have guided me through the process with ease. Without them I wouldn’t be sitting in my new fore... See more

Company replied

Rated 5 out of 5 stars

The process with Co-ownership from start to finish was fantastic. They explained everything clearly. The website was easy to access and documents easy to upload. Any queries we had were answered quick... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

979 reviews

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Rated 5 out of 5 stars

Great support from Co-ownership

Polite, friendly, knowledgeable and supportive staff made the process less stressful than it might have been. It's a great idea as well.

June 27, 2025
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Reply from Co-Ownership

Thanks John and congratulations on your new home.

Rated 5 out of 5 stars

Co-ownership made my dream a reality!

Co-ownership made my dream a reality. The entire process was smooth, timely, and handled with professionalism. I'm extremely pleased with the service I received.

June 25, 2025
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Reply from Co-Ownership

Thanks Aguinaldo and congratulations on your new home.

Rated 5 out of 5 stars

An outstanding organisation

Buying a house is one of the most stressful things we can do. One of the over-riding concerns is finance.
Co-Ownership enables people of all ages to buy their first home. I bought my first home through Co-Ownership and now, decades later, I have just bought my final home through them.
My life "bookended", as it were by Co-Ownership.
A company is only as good as its staff and here is where this organisation excels. The staff make a difficult transaction simpler. They treat you with kindness and courtesy and yet utter professionalism.
For those embarking for the first, second or even last house purchase, I would recommend Co-Ownership complete. I will always be grateful to them for smoothing the often rocky road to house- buying.

June 13, 2025
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Reply from Co-Ownership

Thanks Elizabeth and congratulations on your new home.

Rated 5 out of 5 stars

They work very fast

My experience was great with co-ownership. They helped me a-lot and if I didn't understand something they explained it well

June 9, 2025
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Reply from Co-Ownership

Thanks Csaba and congratulations on your new home.

Rated 5 out of 5 stars

They work very fast

My experience was great. The co-ownership worked so quickly, all the staff were very helpful and if we didn't understand something they explained it well

June 9, 2025
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Reply from Co-Ownership

Thanks Andrea and congratulations on your new home.

Rated 5 out of 5 stars

I found the whole process to be swift

I found the whole process to be swift, clear and direct.

Couldn't be happier with th3 service I was provided and the extra support when I needed it.

May 30, 2025
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Reply from Co-Ownership

Thanks for taking the time to leave us a review Jonathan. Congratulations on your new home.

Rated 5 out of 5 stars

The experience was great very helpful…

The experience was great very helpful and very quick it’s helped me get a house and was very informative

May 23, 2025
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Reply from Co-Ownership

Thanks for leaving us a review Scott. Congratulations on your new home. We hope that you will be very happy in it.

Rated 5 out of 5 stars

Getting to own your own home

It a dream come true, because of co ownership I now have my own home. I couldn't have done this without them. The staff are so friendly and helpful and I would honestly recommend co ownership to anyone who is thinking about buying a house with them.

May 31, 2025
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Reply from Co-Ownership

Thanks Geraldine for your review. Congratulations on your new home.

Rated 5 out of 5 stars

They are Made my dream finally I got…

They are Made my dream finally I got property. It was great experience the journey was amazing and smooth

May 16, 2025
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Reply from Co-Ownership

Thank you Hamida. Congratulations on your new home and we hope that you are settling in!

Rated 5 out of 5 stars

Life changing

My partner & I found ourselves in a tight spot in late 2024 when eviction loomed because our landlord had decided to sell.
With rent demand & costs shooting up locally, we decided to look into buying a home - even though saving a deposit wasn’t an easy task.
In the midst of a sellers market, the homes we thought we could afford were all selling way over asking price. Our mortgage broker suggested we explore Northern Ireland Co-Ownership to overcome our lack of a large deposit & lack of time to save.

We decided to give it a go.From the very start, co ownership were really down-to-earth and helpful—giving clear advice on what they could do for us, even though nothing was guaranteed.
We decided to apply and were delighted when we got accepted. With NICOHA’s expert support, we began viewing a range of new build houses and found one that ticked all our boxes,our dream home.
The application process was straightforward, we used a fantastic mortgage broker who took care of this for us and in just five months, the house was built & we had secured our dream forever home.
Overall, Co ownership have simply been brilliant.

May 16, 2025
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Reply from Co-Ownership

Thanks for your review Daniel. We are delighted that we could help. Congratulations on your new home and we hope that you are settling in!

Rated 4 out of 5 stars

Coownership have made it possible for…

Coownership have made it possible for me to buy my first home. The process is well explained at every stage and every customer service representative I spoke to along the way was friendly, helpful and showed genuine empathy regarding how difficult and stressful the housebuying process can be.

April 25, 2025
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Reply from Co-Ownership

Thank you for the great feedback, best wishes in your new home.

Rated 5 out of 5 stars

Great Co-ownership experience

It couldn't have been more straightforward. One of my colleagues had bought with Co-ownership and he found it uncomplicated too. Co-ownership were always there at the end of the phone or message chat (actual person) to answer any questions I had. Really happy I decided to buy with Co-ownership.

April 28, 2025
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Reply from Co-Ownership

So pleased to hear this, congratulations on your new home.

Rated 5 out of 5 stars

Everything from the word go was so…

Everything from the word go was so straight forward. I was applying and going through this process on my own so I was worried everything would be overwhelming and complicated, it was in fact very straight forward and you can’t really go wrong as it has a step by step approach. The application turnaround time was quick which was a relief not to have to wait for the answer for too long. Staff are professional, friendly and honestly all of them were keen to help (and did). The communication and response times are excellent and everything is ran very efficiently. I am very impressed with the overall process and I am 100% happy with the service.

April 25, 2025
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Reply from Co-Ownership

Thank you so much for your feedback, we really appreciate it. We wish you the very best in your new home.

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