Co-Ownership  Reviews 979

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional service and smooth processes from start to finish. Customers highlight the staff's professionalism, kindness, and helpfulness, noting that they clearly explained complex information and provided excellent guidance throughout their journey. Many reviewers expressed gratitude for the support received, which made their dream of homeownership a reality, often exceeding their expectations. The overall user experience is frequently described as efficient, stress-free, and well-managed, with prompt communication and support making the process less daunting. Reviewers also appreciated the understanding and patience shown by the team, especially when addressing issues or providing extra assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpful, reassuring, and professional... See more

User experience

People report positive experiences with the overall process, describing it as simple, fast, and efficient... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish my experience with 55+Co-ownership has been exceptional, and everyone I dealt with have guided me through the process with ease. Without them I wouldn’t be sitting in my new fore... See more

Company replied

Rated 5 out of 5 stars

The process with Co-ownership from start to finish was fantastic. They explained everything clearly. The website was easy to access and documents easy to upload. Any queries we had were answered quick... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

979 reviews

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Rated 5 out of 5 stars

Making a dream a reality for single buyers.

Co-ownership were very helpful and helped make my dream a reality of owning my first home at over 50 years. I was happy to take myself off the council housing list that I've been on for 20 years on a zero award. They made the process seem effortless and the compassion for individual circumstances was evident in the process. All the information is online or at the end of a phone-call or email on how to co-own your home with co-ownership. I would never have afforded my new build home without them. After renting run down homes for 30 years, it was such a joy to get my new build home. Buying a new home is stressful but co-ownership halved the stress because my repayments were far less with co-ownership than with a traditional mortgage. No matter how well you budget and account for buying for your new home, it will always cost more than you anticipated, rarely less. So having someone in the process that has no hidden costs can help enormously. Thank you co-ownership!

April 14, 2025
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Reply from Co-Ownership

Thank you so much for sharing your story, it's so inspiring! We wish you the very best for the future in your new home.

Rated 5 out of 5 stars

Owning your own home

Easy to work with very quick at responding to anything enquiries etc .

Would definitely recommend any1 struggling to get on the market to go here

As I'm a very happy lady and happy kids

April 8, 2025
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Reply from Co-Ownership

We're delighted to hear this, thank you for your feedback and best wishes in your new home.

Rated 5 out of 5 stars

My wife and I purchased our first home…

My wife and I purchased our first home with the help of co-ownership, was a really great experience with no really worries or issues. We enquired online, went in for a meeting to chat about affordability and how co-ownership all worked. Once we applied we were accepted in less than a week (if I can remember correctly), supplied all documents needed which again wasn’t anything unexpected.

Once we had sale agreed, the estate agent took over and with our solicitor co-ownership sorted everything out on their side for us. If we did have any questions we could call and have an answer straight away which was fantastic to see.

Overall it was a great experience, friendly and professional staff and couldn’t recommend them enough. We were finding it difficult to save for a 10% deposit with how high our rent was, and if anyone else is in a similar position I would really encourage you to look into the scheme.

March 27, 2025
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Reply from Co-Ownership

It's great to hear your story, thank you for sharing and congratulations on your new home!

Rated 5 out of 5 stars

Because of Co-ownership I now have my own house

Because of co-ownership I now have my own house. I couldn’t have done it without them. They were with me every step of the way and had my best interests at the forefront always.

March 20, 2025
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Reply from Co-Ownership

So pleased to hear this, congratulations on your new home.

Rated 5 out of 5 stars

I found Coownership very helpful and…

I found Coownership very helpful and very efficient. Any time I rang with a query or advice it was dealt with in a professional manner. The whole process from beginning to end was dealt with very professionally and in a timely manner. I would definitely recommend Coownership to anyone who is thinking about buying a house with them.

March 14, 2025
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Reply from Co-Ownership

Thank you so much for this feedback and congratulations on your new home!

Rated 5 out of 5 stars

Nice experience

Nice experience

February 28, 2025
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Reply from Co-Ownership

Thank you for your feedback and we wish you well in your new home.

Rated 4 out of 5 stars

My experience with co/ownership

Was happy with initial contact with yourselves but as time got closer to completion, there was more demand of me. Such as getting a deposit for a mortgage. I was told from the beginning of this process that zero deposit was required. Which give me more money to use when I eventually moved into my new home. Which in my case wasn't to be. Overall was happy with the process but for such a hefty outlay. Thank you.

February 28, 2025
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Reply from Co-Ownership

Thank you for this feedback and we wish you well in your new home.

Rated 5 out of 5 stars

Impeccable service

Impeccable service. Very helpful with any queries I had, and very helpful supporting me in the tasks I needed to perform. Would 100% recommend to anyone to help get on to the property ladder.

February 28, 2025
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Reply from Co-Ownership

So pleased to hear this, congratulations on your new home.

Rated 5 out of 5 stars

House Sale

Thank you so much for everything, made me feel assured and in good hands when dealing with the purchase of my new house.

March 6, 2025
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Reply from Co-Ownership

So pleased to hear this, congratulations on your new home.

Rated 5 out of 5 stars

Hassle free from start to finish…

Hassle free from start to finish including navigating some issues, Co-Ownership were clear and transparent with everything and helped us get on the property ladder

February 17, 2025
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Reply from Co-Ownership

Thank you for this fantastic feedback and congratulations on your new home.

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Everything was done so quick and easily. A great way to get into the housing market, and we are really thankful for everything.

February 21, 2025
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Reply from Co-Ownership

We're so pleased to hear this, best wishes in your new home!

Rated 5 out of 5 stars

Brilliant

Smooth sailing the whole way. Very helpful and informative. Highly recommend for future applicants :)

February 11, 2025
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Reply from Co-Ownership

So happy to hear this feedback, best wishes in your new home.

Rated 5 out of 5 stars

Co-ownership

The whole process was quick I can't fault anything

February 11, 2025
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Reply from Co-Ownership

So pleased to hear this, all the best in your new home.

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