Co-Ownership  Reviews 979

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional service and smooth processes from start to finish. Customers highlight the staff's professionalism, kindness, and helpfulness, noting that they clearly explained complex information and provided excellent guidance throughout their journey. Many reviewers expressed gratitude for the support received, which made their dream of homeownership a reality, often exceeding their expectations. The overall user experience is frequently described as efficient, stress-free, and well-managed, with prompt communication and support making the process less daunting. Reviewers also appreciated the understanding and patience shown by the team, especially when addressing issues or providing extra assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpful, reassuring, and professional... See more

User experience

People report positive experiences with the overall process, describing it as simple, fast, and efficient... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish my experience with 55+Co-ownership has been exceptional, and everyone I dealt with have guided me through the process with ease. Without them I wouldn’t be sitting in my new fore... See more

Company replied

Rated 5 out of 5 stars

The process with Co-ownership from start to finish was fantastic. They explained everything clearly. The website was easy to access and documents easy to upload. Any queries we had were answered quick... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

979 reviews

5-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

From beginning to end

From beginning to end, my experience was outstanding. If I had questions, help was just a phone call away. They exceeded my expectations, and I'm grateful to co-ownership for turning my dream home into a reality.

January 9, 2026
Unprompted review
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Reply from Co-Ownership

Congratulations on getting your dream home Cassandra! And it's wonderful to know our team exceeded your expectations. Thank you for leaving this review.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

I found co-ownership to be very helpful in every way!

I found co-ownership to be very helpful at every stage of the process, right up to the final purchase.

December 9, 2025
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Reply from Co-Ownership

It's great to hear our team were supportive and available as and when you needed them - that's what we aim for! Thanks for taking the time to leave this lovely review Mary.

Rated 5 out of 5 stars

Great experience with Co-ownership

Great experience with Co-ownership. Everyone was very helpful. A great scheme to get first time buyers on the property ladder.

December 19, 2025
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Reply from Co-Ownership

Delighted to receive your 5-star review Catherine, thank you for such a glowing report of our service. Enjoy your new home!

Rated 5 out of 5 stars

Excellent from start to finish anything…

Excellent from start to finish anything I needed to know they are only a phone call away. Went well beyond my expectations so thank you co ownership for making my dream house come true.

December 19, 2025
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Reply from Co-Ownership

Congratulations on becoming a homeowner Marlene, and thank you for this wonderful feedback. We're delighted Co-Ownership was able to support you along the way.

Rated 5 out of 5 stars

Wonderful experience buying my first…

Wonderful experience buying my first house with Co-ownership, I couldn't have gotten on the property ladder without their help.

December 15, 2025
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Reply from Co-Ownership

It's lovely to hear this, Lorraine. We know how important it is to feel supported during the homebuying process, and we’re really pleased things worked out for you. Thanks for taking the time to leave a review.

Rated 4 out of 5 stars

The company is great and helped a great…

The company is great and helped a great deal. Great to work with, a little slow at times but anytime I have been talking to a person it's been nothing but helpful.
One small hiccup was a family donation was from someone whom i have absolutely no ties with over 6 years ago but it was corrected promptly.

December 15, 2025
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Reply from Co-Ownership

We’re glad to hear you felt supported by the team, Andrew. We’re always working to make the process as clear and efficient as possible, and feedback like this helps us do that. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

They have been so supportive along the…

They have been so supportive along the way, helping with everything I needed. And explaining all the complicated parts to buying a house!

December 5, 2025
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Reply from Co-Ownership

It’s great to hear you felt supported throughout the process, Hilary. Creating a positive experience is what we aim for, and we appreciate your lovely feedback.

Rated 4 out of 5 stars

Nice experience

Nice experience, all went well,

November 20, 2025
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Reply from Co-Ownership

We’re glad to hear everything went smoothly, Lucian, and that your experience was a positive one. It’s helpful to know the process worked as intended. Thanks for taking the time to share this!

Rated 5 out of 5 stars

First time Home owner thanks to Co-Ownership

Co-ownership have been a great help in helping me to get on the property ladder, communication has always straightforward and easy to follow, also anytime I phoned the advisor was a great help and answered whatever queries I had.

I'm not certain the process would be for everyone but I would recommend it as an additional option for people to look into and make a decision depending on their own circumstances, as a solo purchaser it has been of great benefit and I wouldn't be able to call myself a home owner otherwise,

Highly recommended.

November 7, 2025
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Reply from Co-Ownership

We're delighted to hear Co-Ownership helped on your journey to becoming a homeowner Mark, and that it's been a straightforward experience too. Thank you for the 5-star review!

Rated 5 out of 5 stars

Very easy to use

Very easy to use. I struggle with filling out paperwork but theirs was simple and easy to complete. They were very helpful when we had questions

November 21, 2025
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Reply from Co-Ownership

We're continually striving to make the homebuying process as simple as it can be, so this is great to know. Thanks Daniel, and congratulations!

Rated 5 out of 5 stars

I could buy my dream home

I could buy my dream home. It would not have happened without co-ownership. I am over the moon. They were so kind and helpful at co-ownership, everything went quick and smooth. Thank you!

November 20, 2025
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Reply from Co-Ownership

Congratulations Erika on buying your dream home!

Rated 5 out of 5 stars

Not for everyone but worked out perfect for me.

Couldn't have got back on the market without co ownership. At 49 and renting after a separation, then when the landlord came calling for 30% increase in rent, time came to get back on the market. It's tough on your own to afford anything nowadays without a large deposit and a large wage packet, but when someone recommended look into co ownership I thought it was worth a shot. While not perfect it's a 100 times better than paying a private landlords mortgage, and you can have a place you can make a home. The co ownership rent and my mortgage both come to less a month than the current going rate for a similar house privately rented. This gives you security, and with a 5 year or longer fixed rate on your mortgage you know what your monthly outgoings are going to be. No shock 30% increase every 12 months. Highly recommend and as your circumstances change in the future you can buy co ownership out to own the home outright. Security is the key for me, and I'm absolutely over the moon with my new home.

November 14, 2025
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Reply from Co-Ownership

What a lovely review. Your situation is similar to lots of renters across Northern Ireland at the moment, and this should inspire them to explore options including Co-Ownership. Enjoy your new home!

Rated 5 out of 5 stars

A great scheme

A fantastic scheme that helped me get onto the property ladder. Highly recommended.

October 17, 2025
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Reply from Co-Ownership

Thank you William for the 5-star review, and congratulations on becoming a homeowner!

Rated 5 out of 5 stars

Excellent for families wanting to purchase first home after renting

Going through Co-Ownership to purchase our first home was a great experience. Out landlord decided to sell up to us and we were unable to get a decent deposit together in a short space of time with having a young family. Highly recommend to anyone.

October 30, 2025
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Reply from Co-Ownership

This is a really common situation that lots of families will relate to. Congratulations on the purchase of your first home, and thank you for recommending Co-Ownership!

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed.

Thanks to co-ownership we have been able to leave renting behind and become homeowners!

Me and my husband would not hesitate to recommend co-ownership to anyone who needs help to get on the property ladder .

Kirsty and Robert ☺️

October 29, 2025
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Reply from Co-Ownership

Congratulations Kirsty and Robert on becoming homeowners! It's lovely to hear that you've had a great experience working with our team and would recommend our service.

Rated 5 out of 5 stars

Very easy to apply

Very easy to apply, great help from the team with next steps to me getting my new home. Would recommend

October 29, 2025
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Reply from Co-Ownership

Thanks for the 5-star review Kelly, delighted that we have been able to help you get your new home!

Rated 5 out of 5 stars

The online portal is really handy

The online portal is really handy. Having your own account and being able to keep track of updates.

October 24, 2025
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Reply from Co-Ownership

Great to hear you're enjoying the online portal and are being kept up-to-date. If you need anything from the team at Co-Ownership, please get in touch!

Rated 5 out of 5 stars

I am grateful for the help and the…

I am grateful for the help and the process was not long and not complicated.
Thankfully

October 24, 2025
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Reply from Co-Ownership

Thank you for the lovely review - we're delighted the team at Co-Ownership was able to assist you through the process towards becoming a homebuyer!

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