CoachHire.com Reviews 

936
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The driver was pleasant and was on time for all collection points. And also love that the company gave us a replacement bus that was a little bigger than what we booked. Without us even aware there ha... See more

Rated 1 out of 5 stars

Money driven business, Pushed our large group of people onto bus that didn’t fit our number of people or what we booked. Not enough space for storage on the smaller bus, poor communication... See more

Rated 5 out of 5 stars

We used you for some corporate transport, our client started the booking and once confirmed we took over and managed the rest. The coaches all arrived on time with no issues, we made some changes to r... See more

Rated 5 out of 5 stars

I have just booked a coach for July 2020. Laura has been beyond helpful, knowledgeable and understanding to a anxious bride. I can honestly say that from start to finish, receiving quotes, going over... See more

Company details

  1. Vehicles & Transportation

Written by the company

Why choose CoachHire.com? We are the leading nationwide coach hire provider in the United Kingdom. We use local vehicles and local drivers with local knowledge. You can book vehicles of any size as well as events management services, marshals and stewards. Get a fast, easy quote and book online in minutes.  


Contact info

4.2

Great

TrustScore 4 out of 5

936 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(936)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

William was great - replies to emails very quickly and such a good price for a group of us would highly recommend

May 1, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service - William was efficient in handling the booking and our driver John was fantastic - very professional and drove very safe. Thank you!

May 1, 2019
Unprompted review
Rated 5 out of 5 stars

Executive Mini Bus Hire

Excellent help from Laura booking our Executive Minibus for our forthcoming event in Newbury. Very helpful discussing various quote and vehicle sizes to ensure we had the best vehicle to suit our party.

April 29, 2019
Unprompted review
Rated 2 out of 5 stars

First time booking a car service

First time booking a car service, ever. Worked with Nathan to book our round trip in London from airport to hotel. Was great at first, paid in full, then he would never respond to questions or emails again. Got to Gatwick and driver was not there. Called the 24 hour service and she kept saying that he was there for us and gave me Asem's (Driver) name and number. Called him and he repeatedly said he was there, which he wasn't. Then called him again and said, No, 5 minutes. Then called again and said 10 minutes. Needless to say we sat there for 1 hour before he arrived! He was a horrible driver, and very unsafe. All 14 of us were motion sick and a 40 minute ride took us 1 hour and 35 minutes.
Very nervous about the return trip, but the driver (Mark Jones) was there on time and was a wonderful driver.
I would never use them to book again, especially since we left London and went directly to Paris. We used a car service there that was top notch!

April 23, 2019
Unprompted review
CoachHire.com logo

Reply from CoachHire.com

Dear Amber,

Thank you for taking the time to review our service, we’re pleased to hear your return journey went well, but are sorry the outward leg did not meet our usual high standards.

Passenger safety is our top priority, and we take issues of this kind seriously, rest assured we will investigate this matter urgently and provide you with a report. One of our Managers is looking into your case and will be in touch soon.

Sincerely,
The CoachHire.com Team

Rated 5 out of 5 stars

What can I say?

What can I say?! Apart from what an amazing company these are, I entered a competition and straight away tickets where sent to me, I had such a fantastic day out with my family 5 stars service thanks again

April 20, 2019
Unprompted review
Rated 5 out of 5 stars

Good communications

Good communications. Great bus, the driver Alan was courteous, very friendly and helpful. Definitely recommend.

April 19, 2019
Unprompted review
Rated 5 out of 5 stars

Great service - start to finish

What a great service -
Dealt with maddie white from the outset
Nothing was too much trouble
Sourced the best coach price for our trip to Devon with a group of under 16s on a rugby tour.
Coach was very high quality , the driver was great - Keith
And the entire weekend went to plan
Very happy and would definitely be using their services again in the future

March 26, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Laura went the extra mile to secure a coach for us last minute after an initial mishap. Everyone was very happy with the vehicle and the journey. The driver was super nice and an absolute pleasure to work with. Can't recommend it enough.

March 21, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing, friendly and hassle-free!

I used Coach Hire to arrange multiple trips for a university society and I had the best experience with Shaun, who was so helpful, responsive and understanding. A lot of the stress of organising travel for around 100 people was taken away with the ease of using Coach Hire, along with the great prices and friendly drivers, so I would recommend the company to anyone. Thank you!

March 20, 2019
Unprompted review
Rated 5 out of 5 stars

Great service!

Really prompt email replies with clear and helpful information. The booking system was also super easy. I cannot wait to use their services in June.

March 7, 2019
Unprompted review
Rated 5 out of 5 stars

I booked a coach through one of your sales agents.

I booked a coach through one of your sales agent called Aleah, What a pleasurable experience she was polite and friendly, giving all the information I needed to go ahead with my booking. I am very thankful to her she is such a delight in addition I had an amazing event using this service which wouldn't of been possible without the service that she provided me.

March 5, 2019
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

The process was very fast and effiecent! The young lady i spoke to on the phone was lovely and helpful thank you Aleah

March 5, 2019
Unprompted review
Rated 5 out of 5 stars

My booking experience was great

My booking experience was great! All questions answered quickly, efficiently and with pleasure. Laura could not have done enough and reassured me that the coaches used were of a high standard, as I had had a bad experience with a previous company.

Looking forward to my upcoming event and travelling in style and comfort.

Joanne

March 5, 2019
Unprompted review
Rated 5 out of 5 stars

great service

Retained Car for pickups and delivery to the Stadium to see European Indoor Athletics Championships
Not an easy place for drop off and finding us but our driver was always ready waiting at the appointed hour and easy to find He had good local knowledge and was witty and informative Would not hesitate to recommend .

March 4, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look