Coffee Friend Reviews 

Great price and swift delivery. Thank you!

We purchased a Fellow electric tea pot. It broke and we have tried to contact Coffee Friend multiple times, as we purchased it a few months ago. We are really not pleased with this situation and therefore the review. Bad customer service, do not buy here!!!!

Completely disappointing order - from the item description, the product itself, with the worst being the customer support itself. The company refused a return for an unused product.

It's been two weeks since I ordered but still didn't receive my order.

They left the package on the street in the pouring rain!!

The customer care was responsive but I barely got any updates. Especially on delivery the link on the website did not work, the track&trace on the delivery company did not work. At one point I got a delivery date (Monday) but that got delayed. Then Wednesday morning art 08:15 I got a message that it will be delivered, so today, but no time slot or any indication of time.

Then the delivery company called me that they would be at my house in 5 minutes. We rushed there and said we needed a few more minutes. They did not wait but put the package in the side alley in the pouring rain.

I have ordered a espressomachine, grinder and extra milk foamer not a pair of socks!!!!

The service was excellent. The information clear and precise. The team was providing information at every step and allowed following the delivery of the item continuously.
Once received, the machine works flowlessly and fully in line with the expectation.
Great job

Easy to order, wide choice od sortiment quick delivery!

Delivery within a few workingdays out of Poland.
Parts fit properly. Not cheap but if neccessary very welcome ;-)

Very good customer service. Professional company. Great products, fast delivery.

Normaly I went to London to buy my favourite English tea. But now I found it online for a good price and fast delivery with no Brexit import taxes.

I had good information about my purchase. And my Dammann tea is lovely!

Fast delivery, good prices

Order placed, paid, only to hear one week later after asking customer service myself product is sold out.

I tried to exercise my legal right of withdrawal under EU law (Directive 2011/83/EU) within the correct time frame, but the company kept treating it as a defect claim. Their return policy clearly contravenes this Directive. They also imposed a 30% deduction without explaining how this was calculated or showing that my handling went beyond what’s permitted. Their responses didn’t address the key issues, and the process was frustrating and unnecessarily drawn out.

I escalated the matter to PayPal, who ruled in my favour, and I will be reimbursed in full. I’m sharing my experience here to highlight these issues and to warn others about the difficulties I faced.

Good variety, fast delivery

I ordered Dubai chocolate and it hasn't arrived for two weeks or more. They are scammers.

Experience was great!