Delivery was fast, but customer service incredibly lacking. Still awaiting a credit invoice (VAT reverse charge and promised price match from their .de website) after 3 weeks and counting. E-mails... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good prices and very friendly and reactive customer service team. Bought a Bezzera espresso machine and coffee grinder and later some cleaning products and knock box. Shipment could go a bit more smoo... See more
Timely delivery, but order status could be clearer The delivery arrived right on time, which I really appreciate. The order status was fine, though it could have been more detailed. I understand this... See more
The item I want was over 150,- cheaper than the other shops. The only thing that could be improved is that the 2 items were delivered separately which could be in one go, even if both will be 1 day la... See more
Company details
Written by the company
Coffee Friend is an international omnichannel retailer of coffee and coffee machines, operating in Europe under a variety of names in different local markets. We focus on an extraordinary sales experience and high-quality production.
Contact info
Mergenthaler Allee 15-21, 2. OG, , 65760 , Eschborn, Germany
- hello@coffeefriend.nl
- coffeefriend.nl
3.8
Great
945 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Timely delivery and info
Timely delivery, but order status could be clearer
The delivery arrived right on time, which I really appreciate. The order status was fine, though it could have been more detailed. I understand this depends on the delivery partner, but a bit more clarity would make the overall experience even better.
August 18, 2025
Product not available as mentioned
Product not available as mentioned. However a proactive solution was offered.
June 1, 2025
Great and smooth customer experience
I accidentally ordered the wrong product. Coffee Friend ensured a smooth return process and send me the new product.
July 9, 2025
Lelit Mara X
This is not the first major item we bought from Coffee Friends and it won't be the last.
Of course they offer fantastic prices, but that is not what sold us. It was their team, their human approach to communications, quickly building trust.
The Lelit Mara X came exactly as mentioned, quickly, packed better than the Mona Lisa.
Everything went super smooth and I can urge anyone to trust them and their knowledge.
July 4, 2025
Quick and efficient.
July 3, 2025
I didn’t recieve the pakkage!
June 25, 2025
Great customer service
My OutIn machine didn't work properly just 2 months after I had bought it at "Coffee Friend". "Coffee Friend" requested some photos and videos of the malfunction.
After they had talked to the manufacturer, they sent me a new coffee machine which worked great! In the mean time they kept me updated on the process, via e-mail. It all took around 1.5 week.
Great customer service and great communication!
Martina!
July 3, 2025
Unprompted review
Mail on 9/6 that parcel will be sent
Mail on 9/6 that parcel will be sent. On 25/6 check with courrier : parcel is not yet received by them...
June 7, 2025
Very nice products
Everything was just as shown on the webshop. Delivery was fast and uncomplicated, and all products were received nicely and safely wrapped.
June 5, 2025
They do not have the ordered in stock :(
May 31, 2025
Food stays warm ❤️
May 25, 2025
Correct and Swift service
May 24, 2025
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