Coinchange Financial Reviews 145

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I work for them, but I am quitting because they do not pay on time. They give several excuses as to why they can't pay on time but they seem vague and random (invoice went to spam, the quality of your... See more

Rated 1 out of 5 stars

One month ago they had a sign up bonus that required to keep money for 30 days, after few weeks they decided to retroactively change the terms to 90 days without even sending an email or any kind of c... See more

Rated 1 out of 5 stars

You guys suck can't ever get thru when i try to call it always says agents aren't available you never returned the $1000 that was stolen from me and you guys are just not cool man i lost a $1000 from... See more

Company replied

Rated 1 out of 5 stars

Very bad support, whoever rates them anything other than a 1 star is a fake review… I’ve tried to reach out to them severally but one gives a reasonable response… they tell you they’ll get back to... See more

Company details

  1. Cryptocurrency Service

Written by the company

Coinchange is your bridge to the digital asset economy. Modern Asset Management that is Safe, Convenient and Profitable


Contact info

You should know

1.8

Poor

TrustScore 2 out of 5

145 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I like the platform a lot

I like the platform a lot, can't wait till it's available in my state of Alabama.

Then all 50 states, keep up the great work Coinchange team.

February 3, 2022
Rated 1 out of 5 stars

Thieves and scammers is this app

Your thieves. My uncle set this account up for me before he died and then after this review you stole the money in it and blocked me out because you said I did something against policy. There is no way to return the funds to his account because it was closed 56 days ago. So the money in it you stole from me. If everyone reading this wants to know this is a breach of international banking standards and theee is a class action suit being put together against coinchange as they are scamming people and stealing their money. The owner has failed once with another app and now he is stealing with this one. This was a legitimate deposit and no wrong was done other then my uncle setting it up for me before he lost his battle to cancer. Yet because he did that you decided to close it and keep the funds yourself. I want a copy of where the money went because your lying thieves

January 30, 2022
Unprompted review
Rated 4 out of 5 stars

Please release my funds This is what…

Please release my funds This is what you can do and from all that document I provided you can see am your loyal customer release my funds please am begging you am hungry I send all my 5000$ on Coinchange because I trusted you now am out of money am starving please release my funds even part of it to buy food stuffs

January 30, 2022
Unprompted review
Rated 1 out of 5 stars

I have been trying to speak to an agent…

I have been trying to speak to an agent for days to no avail. My account with $1,000 balance ($500 withdrawal under processing) was suddenly closed. I need my money in it.

January 5, 2022
Coinchange Financial logo

Reply from Coinchange Financial

Hi Luann,

I believe our agents have spoken to you on numerous occasions regarding your account. Our compliance team will follow up with more information.

Rated 1 out of 5 stars

You guys suck can't ever get thru when…

You guys suck can't ever get thru when i try to call it always says agents aren't available you never returned the $1000 that was stolen from me and you guys are just not cool man i lost a $1000 from you guys cause your security sucks a very bad experience. If you were to give my money bank them that's different but you all took my money

January 3, 2022
Coinchange Financial logo

Reply from Coinchange Financial

Hi Maria, we've taken a look at your account and can confirm that you have never made a deposit into our platform. Therefore, your claim of $1000 being stolen from your account is not true.

Rated 3 out of 5 stars

Still can't withdraw any of my money

Still can't withdraw any of my money. It's been over a month.
I would like to invest in other crypto currency I wish you had more choices. So I need to get most of it back out before everything else takes off next week. 🤬 Can I please get some help?? Very poor customer service 😢

January 1, 2022
Unprompted review
Rated 1 out of 5 stars

I HAVE NO IDEA WHAT THE HELL TAKE SO…

I HAVE NO IDEA WHAT THE HELL TAKE SO LONG TO PURCHASE FROM THEM... I HAD TO GO AHEAD AND USE MOONPAY TO COMPLETE THE PURCHASE. WOULD NOT RECOMEND!!!!!!!!!!!!!!!!!!!!

January 1, 2022
Coinchange Financial logo

Reply from Coinchange Financial

Hi Jared, I can see that you were able to purchase Bitcoin the same day your deposit was made. Can you clarify what the issue is here? Please submit a ticket here https://coinchange.zendesk.com/hc/en-us/requests/new

Rated 3 out of 5 stars

I linked my bank account to Coinchange…

I linked my bank account to Coinchange through plaid and the deposit was completed now the balance in my available to withdraw balance is lower than the balance in the current balance I would like to know how many days is left out from the 5days hold because it’s supposed to be completed today if am not mistaken so that I can withdraw my crypto .

December 22, 2021
Unprompted review
Rated 1 out of 5 stars

I verified my account

I verified my account, and deposited my money, everything was good, but the account I deposited with is closed out now, and I can't reverify. Every employee I've talked to said there are no holds on my account, it just won't let me withdraw my money. I just want to take my assets somewhere else.

December 20, 2021
Unprompted review

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