I work for them, but I am quitting because they do not pay on time. They give several excuses as to why they can't pay on time but they seem vague and random (invoice went to spam, the quality of your... See more
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One month ago they had a sign up bonus that required to keep money for 30 days, after few weeks they decided to retroactively change the terms to 90 days without even sending an email or any kind of c... See more
You guys suck can't ever get thru when i try to call it always says agents aren't available you never returned the $1000 that was stolen from me and you guys are just not cool man i lost a $1000 from... See more
Company replied
Very bad support, whoever rates them anything other than a 1 star is a fake review… I’ve tried to reach out to them severally but one gives a reasonable response… they tell you they’ll get back to... See more
Company details
Written by the company
Coinchange is your bridge to the digital asset economy. Modern Asset Management that is Safe, Convenient and Profitable
Contact info
260 Carlaw Avenue, M4M 3L1, Toronto, Canada
- (833) 922-3334
- communications@coinchange.io
- coinchange.io
You should know
Hasn’t replied to negative reviews
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They can’t help they disabled my…
They can’t help they disabled my account and there is about $200 in there
I like the platform a lot
I like the platform a lot, can't wait till it's available in my state of Alabama.
Then all 50 states, keep up the great work Coinchange team.
I was never able to use the app
I was never able to use the app and for no reason they were willing to tell me they closed my account. I don't know what I could of done since I was never able to log in
It is easy to understand
Thieves and scammers is this app
Your thieves. My uncle set this account up for me before he died and then after this review you stole the money in it and blocked me out because you said I did something against policy. There is no way to return the funds to his account because it was closed 56 days ago. So the money in it you stole from me. If everyone reading this wants to know this is a breach of international banking standards and theee is a class action suit being put together against coinchange as they are scamming people and stealing their money. The owner has failed once with another app and now he is stealing with this one. This was a legitimate deposit and no wrong was done other then my uncle setting it up for me before he lost his battle to cancer. Yet because he did that you decided to close it and keep the funds yourself. I want a copy of where the money went because your lying thieves
Please release my funds This is what…
Please release my funds This is what you can do and from all that document I provided you can see am your loyal customer release my funds please am begging you am hungry I send all my 5000$ on Coinchange because I trusted you now am out of money am starving please release my funds even part of it to buy food stuffs
Excellent work.
Enjoy it so far
Is nice and fast in transactions but…
Is nice and fast in transactions but the hold of coin is much after purchase from bank
I have been trying to speak to an agent…
I have been trying to speak to an agent for days to no avail. My account with $1,000 balance ($500 withdrawal under processing) was suddenly closed. I need my money in it.

Reply from Coinchange Financial
Still waiting for my card..
You guys suck can't ever get thru when…
You guys suck can't ever get thru when i try to call it always says agents aren't available you never returned the $1000 that was stolen from me and you guys are just not cool man i lost a $1000 from you guys cause your security sucks a very bad experience. If you were to give my money bank them that's different but you all took my money

Reply from Coinchange Financial
Still can't withdraw any of my money
Still can't withdraw any of my money. It's been over a month.
I would like to invest in other crypto currency I wish you had more choices. So I need to get most of it back out before everything else takes off next week. 🤬 Can I please get some help?? Very poor customer service 😢
I HAVE NO IDEA WHAT THE HELL TAKE SO…
I HAVE NO IDEA WHAT THE HELL TAKE SO LONG TO PURCHASE FROM THEM... I HAD TO GO AHEAD AND USE MOONPAY TO COMPLETE THE PURCHASE. WOULD NOT RECOMEND!!!!!!!!!!!!!!!!!!!!

Reply from Coinchange Financial
I linked my bank account to Coinchange…
I linked my bank account to Coinchange through plaid and the deposit was completed now the balance in my available to withdraw balance is lower than the balance in the current balance I would like to know how many days is left out from the 5days hold because it’s supposed to be completed today if am not mistaken so that I can withdraw my crypto .
I verified my account
I verified my account, and deposited my money, everything was good, but the account I deposited with is closed out now, and I can't reverify. Every employee I've talked to said there are no holds on my account, it just won't let me withdraw my money. I just want to take my assets somewhere else.
I have some money in my Coin change…
I have some money in my Coin change account and can’t withdraw
It says my withdraw balance is 0.00000000
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