Coinchange Financial Reviews 145

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I work for them, but I am quitting because they do not pay on time. They give several excuses as to why they can't pay on time but they seem vague and random (invoice went to spam, the quality of your... See more

Rated 1 out of 5 stars

One month ago they had a sign up bonus that required to keep money for 30 days, after few weeks they decided to retroactively change the terms to 90 days without even sending an email or any kind of c... See more

Rated 1 out of 5 stars

You guys suck can't ever get thru when i try to call it always says agents aren't available you never returned the $1000 that was stolen from me and you guys are just not cool man i lost a $1000 from... See more

Company replied

Rated 1 out of 5 stars

Very bad support, whoever rates them anything other than a 1 star is a fake review… I’ve tried to reach out to them severally but one gives a reasonable response… they tell you they’ll get back to... See more

Company details

  1. Cryptocurrency Service

Written by the company

Coinchange is your bridge to the digital asset economy. Modern Asset Management that is Safe, Convenient and Profitable


Contact info

You should know

1.8

Poor

TrustScore 2 out of 5

145 reviews

5-star
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3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Definitely recommend!

This app is the best for easy and simple Crypto investments! I was very happy with the service and was able to easily navigate the app. Their support team has very quick response times and they’re super helpful.

April 4, 2022
Unprompted review
Rated 5 out of 5 stars

Intuitive platform & amazing service!

This was my first time investing in Crypto and I was very pleased with how easy and intuitive the platform is! The app makes it very easy to track how your portfolio is doing and is great for people of all knowledge levels! Their service is also great, and they have very quick response times that are very friendly and helpful. Definitely recommend!

March 30, 2022
Unprompted review
Coinchange Financial logo

Reply from Coinchange Financial

Hi Juman,

Thank you for the review! We are happy you are loving our platform.

Please reach out should you need anything.

Best regards,

Coinchange Support

Rated 5 out of 5 stars

Highly recommend

“I was recently traveling and someone I met told me about Coinchange. I’ve never invested in crypto before and was nervous at first, but this app made it so easy! I am using their high yield account and purchased my first USDC. I love it. They pay out APY daily so it’s nice to track how your portfolio is doing and earn compounded interest. They have great customer service too. I highly recommend this platform!”

March 30, 2022
Unprompted review
Rated 5 out of 5 stars

Great lowkey DeFi platform

Great lowkey DeFi platform! I was referred this platform through a friend, currently earning great rates on my USDC while compounding daily! CDC has been slashing rates for a while now, while at Coinchange I've been consistently receiving great APY. Highly recommended to anyone looking to earn high yield through a great platform!

March 30, 2022
Unprompted review
Coinchange Financial logo

Reply from Coinchange Financial

Hi Andrew,

Thank you for your review! We always appreciate great feedback and we're happy to have you on our platform!

Warmest regards,

The Coinchange Team

Rated 1 out of 5 stars

Support is horrible

Support is horrible. After many months of trying to resolve an issue where my bank's account security had been compromised, I had to remove that bank from being used on my account with Coinchange. They proceeded to presume fraud and disabled my account without any reason as to why. For many months I had tried to communicate effectively my frustrations and what to do to resolve the account's ability to get my own money out, submitting documents to verify the account had belonged to me and its closed state, and still they refuse any service to resolve this and have remained disabled to this day. I would advise any and all to avoid this app or their services by all means. Don't use it. They're currently holding $1000 of my own money hostage in a sense, for no reason at all.

Update as of Feb 25 2022, They closed my account without notification nor recompensating money back to me 1k which I had there. ABSOLUTELY DO NOT USE THEIR APP. Report them.

February 16, 2022
Coinchange Financial logo

Reply from Coinchange Financial

Hello Marc,

Thank you for your feedback.

We understand your frustration; however, due to security and privacy concerns, we are unable to provide details on the closure of your account through this platform. We ask that you refer to our emails and address all of your questions and concerns in a direct reply to them.

We wish you all the best on your crypto journey and thank you for your time at Coinchange.

The Coinchange Team

Rated 1 out of 5 stars

My issue was complete ignored

My issue was complete ignored. No response from coinchange. My issue was never resolved or addressed.

February 11, 2022
Coinchange Financial logo

Reply from Coinchange Financial

Hi Allen,

Could you please provide us with your ticket number? We will escalate your issue to the highest priority and reach out to you with a resolution.

The Coinchange Team

Rated 1 out of 5 stars

I would like my money back that you…

I would like my money back that you guys took from me and then maybe I would consider on giving you a two or three star but until I at least get my money I wouldn't even consider giving this one star you guys pretty much robbed me I have gave all current documents that was asked for I had to discontinue my previous bank account because of misused funds I started a new bank account I gave you the information for that bank account and then you disabled my account for coin change and I am out $2,500 I would like my money back and I would like access to my account to see if my high yield investment progressed at all . I wanted to be a part of the coin change family to be involved in the new world of crypto I was very excited to start off my new adventure. I thought everything was good to go. I started experiencing some weird things but nothing too alarming until I was contacted by my Google account that my Google account was trying to be accessed from another server using an incorrect passcode multiple times. Well I know my passwords so I knew it wasn't me trying to do that so I had to change all my passwords to all my accounts in so many different places. Then I had to close my Chase bank account and open up a different account because that as well was being attempted by other servers.. so I closed all my accounts and reopened new ones under different companies and I was good to go I checked my coin change app daily. And every thing was great until it came down to me withdrawing my money and putting it back onto my banking account because I was short on bills and I was unable to withdraw any funds I did not understand it it did not make sense so I sent an email explaining my concerns no response so then I sent another email explaining more concerns then I get an email saying you wanted documents which I have sent there was never any alert on my app or any type of notification from anything on my app so when I get emails that go to my spam box for some reason I don't think they're really from the actual site I don't even know if they were from this actual site I just know that I don't respond to spam emails but I never had any notifications in my notification box.

February 10, 2022
Coinchange Financial logo

Reply from Coinchange Financial

Hi Hellen,

We thank you for taking the time to leave us a review.

We'd like to ask that you submit a support ticket at support@coinchange.io and reference this review in your request or provide us with your support ticket number if you have an existing one already.

We will correspond directly with you through the support ticket to address the matter.

Best regards,

The Coinchange Team

Rated 3 out of 5 stars

U make it extremely difficult to have…

U make it extremely difficult to have to keep signing up to get access to my account. I keep on having to upload my ID and pic which doesn't work half the time.

February 10, 2022
Coinchange Financial logo

Reply from Coinchange Financial

Hi John,

We would appreciate it if you could share more details about your review. Can you please contact us through the in-app chat, or at support@coinchange.io, so we can address your concerns.

Thank you for letting us know about your experience and we hope to speak with you soon.

The Coinchange team

Rated 1 out of 5 stars

Bad customer service I have nit be…

Bad customer service I have nit be refunded the money wen u locked my account so I am very unhappy about the issue that wasn't resolved and I still have not heard anything back from u on my wnd

February 10, 2022
Coinchange Financial logo

Reply from Coinchange Financial

Hi Eric,

We understand how you feel due to the circumstances, however, we are not able to further comment on account closures for security and compliance reasons.

Best regards,

Coinchange

Rated 1 out of 5 stars

Unhappy due to unknown access and my…

Unhappy due to unknown access and my account was closed

February 10, 2022
Coinchange Financial logo

Reply from Coinchange Financial

Hi Susan,

Due to security and compliance reasons, we are unable to comment on your account through this platform. Please respond to our email correspondence for more details.

Thank you,

The Coinchange Team

Rated 5 out of 5 stars
Coinchange Financial logo

Reply from Coinchange Financial

Hi Tanya,

Thank you for leaving us a review! We are glad you're enjoying our platform. Please reach out should you need anything.

Warmest regards,

The Coinchange Team

Rated 1 out of 5 stars

I have $200 in here and they locked my…

I have $200 in here and they locked my account. Can't get the money out. Two weeks ago they said was under review. I still can't get my money out!!!

February 4, 2022
Coinchange Financial logo

Reply from Coinchange Financial

Hi LaTishia,

Can we please ask you to respond directly to our email correspondence regarding this matter? You can also email us directly at support@coinchange.io. Unfortunately, due to security reasons, we are unable to respond directly on this platform.

Thank you for your cooperation.

The Coinchange Team

Rated 1 out of 5 stars

Very bad support and fraud

Very bad support, whoever rates them anything other than a 1 star is a fake review… I’ve tried to reach out to them severally but one gives a reasonable response… they tell you they’ll get back to you but never do… I contacted them on discord, via phone calls, email messages, and even on telegram (@NataliaAntonchyk), and I was told to stop DMing, I even got kicked from the group chat and blocked..

My request is simple, you suspect a fraud was done by means of ACH transactions, but I do not fall into that category, mine was a wire transfer from my personal bank account… how hard is that? If wires were reversible, I would’ve contacted my bank to do that, but no, they are not. So I am stuck.

Coinchange.io is a fraud and anyone who rates them other than a 1 star is either a paid review, or an insider.

February 4, 2022
Unprompted review
Rated 1 out of 5 stars

Disappointed in Coinchange

Coinchange is really a messed, you are nothing but frauds

February 4, 2022
Coinchange Financial logo

Reply from Coinchange Financial

Hi Virginia,

We would appreciate it if you could share more details about your review. Can you please contact us through the in-app chat, or at support@coinchange.io, so we can address your concerns.

The Coinchange team

Rated 1 out of 5 stars

I would suggest staying away from this…

I would suggest staying away from this company. They will freeze your account and refuse to release funds with no explanation as to why.

February 3, 2022
Coinchange Financial logo

Reply from Coinchange Financial

Hi Charles,

We understand how you feel due to the circumstances, however, we're not able to further comment on account closures for security and compliance reasons.

Please email us should you have any specific questions regarding your account.

Kindest regards,

The Coinchange Team

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