Coinchange Financial Reviews 145

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I work for them, but I am quitting because they do not pay on time. They give several excuses as to why they can't pay on time but they seem vague and random (invoice went to spam, the quality of your... See more

Rated 1 out of 5 stars

One month ago they had a sign up bonus that required to keep money for 30 days, after few weeks they decided to retroactively change the terms to 90 days without even sending an email or any kind of c... See more

Rated 1 out of 5 stars

You guys suck can't ever get thru when i try to call it always says agents aren't available you never returned the $1000 that was stolen from me and you guys are just not cool man i lost a $1000 from... See more

Company replied

Rated 1 out of 5 stars

Very bad support, whoever rates them anything other than a 1 star is a fake review… I’ve tried to reach out to them severally but one gives a reasonable response… they tell you they’ll get back to... See more

Company details

  1. Cryptocurrency Service

Written by the company

Coinchange is your bridge to the digital asset economy. Modern Asset Management that is Safe, Convenient and Profitable


Contact info

You should know

1.8

Poor

TrustScore 2 out of 5

145 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Great service with some possible improvement

Great service. I deposit USDC to the account regularly to get a decent yield. This way, we don't need to keep hunting stable coin yield protocols all the time.

The only downside I see it they don't have outbound bank transfers. Only inbound. Outbound can only be done with a wire transfer. This costs $10 for each transfer. I hate paying money to transfer my money. if Coinchange adds that feature, that would be great.

June 3, 2022
Coinchange Financial logo

Reply from Coinchange Financial

Hi Sumu,

Thank you for your review! We appreciate your time and feedback.

Bank transfers have been temporarily disabled on our platform. That change is only temporary and we are working to provide that feature back - so stay tuned!

Warmest regards,

The Support Team

Rated 1 out of 5 stars

Cannot withdraw

Cannot withdraw UST after depeg.
I know this is a garbage shitcoin now, but unable to withdraw anything is not a good thing.

May 30, 2022
Unprompted review
Rated 4 out of 5 stars

One of the best

Clean, easy to use web app. Good APYs, nice referral bonus.
Missing: free monthly withdrawal, EURS coin

April 26, 2022
Rated 4 out of 5 stars

Great service, but advertised APY is misleading.

First off, I love that Coinchange supports native crypto deposits, offers swaps/trades, and bank transfers! My only disappointment with their service so far has been that the APY quoted is not what the user earns. As per the fine print, Coinchange takes 25% of the quotes APY. What is my actual APY? This is misleading.

April 21, 2022
Coinchange Financial logo

Reply from Coinchange Financial

Hi Kyma,

Thank you for taking the time to leave us a review.

At Coinchange, we strive to be as transparent as possible, across all areas of our business but especially with a heightened focus around fees. When we first launched, our APYs were displayed in gross terms. Today, all APYs displayed on our platform are in net terms, which represents the actual return on your investment.

We encourage our users to subscribe to our newsletter to be up-to-date with any updates happening at Coinchange!

We apologize again for the confusion.

The Coinchange Support Team

Rated 5 out of 5 stars

Excellent experience

Coinchange has made the process of buying crypto currency super easy. Their customer support team is very helpful and friendly and have always been able to meet my needs. They offer great rates so I always recommend them to anyone trying to get into crypto.

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

Best app used in a while

Slick, streamlined, and user friendly are just a few words of many that come to mind when using this app. My experience has been great. The customer support team is extremely helpful and friendly. I would definitely recommend using this app to everyone regardless of crypto experience.

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

Great App and Service

Amazing app! It really helped me have an easier time making Crypto investments. Not just that but most importantly for me, my money was secure and I had no trouble while withdrawing. When I needed support for a specific app feature, their support team was so helpful and walked me through everything step by step while listening to every concern I had. The best part is that they had a very quick response time and didn’t have to wait at all.

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

Great app!

Great app! Coinchange makes the process of purchasing crypto and making transactions very easy for me (speaking as someone who has experience investing in crypto). The app is very user-friendly and easy to navigate, even if you are a beginner!

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

Nice experience

It's my first time buying crypto and this is simply amazing. Everything is clear. It is easy to use, great user interface and client-friendly. Most of all it's trustworthy. Definitely recommend to everyone

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

Coinchange has revolutionary ai…

Coinchange has revolutionary ai technology that helps me make passive income! Great returns and a great support team. Very responsive and always trying to help me with all my financial needs. Definitely recommended.

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service! Quick to answer all of my questions and they offer an incredible rate which is rare to find in the industry.

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

The best in the business

Coinchange is very user friendly app i have purchased many crypto currency using this app and let me tell you that the process is very minimal to purchase any crypto the transactions are very smooth. They also offer amazing rates on staking.

April 6, 2022
Unprompted review

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