I used their mining platform for roughly three months before they abruptly accused me of violating their terms and froze all of my Bitcoin. By last week, their website had completely vanished. In tota... See more
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See what reviewers are saying
This is not a honest company with a good reputation . I purchased some crypto from there ATM, The crypto did not arrive nor money was refunded . The customer support has stopped responding . My sole a... See more
Your account executive , Eric Golden, in Las Vegas , has been extremely helpful in all aspects of orienting me to both your preferred wiring instructions as well as your ATM operations. Phone suppor... See more
Company replied
I have truly enjoyed doing business with my client manager, a young man named Zaid. He has always been Johnny on the spot for me answering questions for me. We communicate mostly by text which is just... See more
Company details
Written by the company
CoinFlip, founded in 2015 in Chicago, is a global leader in digital currency, operating over 5,500 Bitcoin ATMs across the U.S. and internationally. With the CoinFlip Wallet app for iOS and Android, the platform makes cryptocurrency transactions easy and secure. Through innovations like CoinFlip Ventures supporting early-stage crypto projects, the company has earned recognition on the Inc. 5000, Deloitte Technology Fast 500, and was named Chicago’s fastest-growing company by Crain’s in 2021 and 2022. CoinFlip Preferred offers a premier over-the-counter service designed to simplify cryptocurrency transactions. With personalized, white-glove support, clients can seamlessly buy, sell, and swap cryptocurrencies. Each client is paired with a dedicated client manager, certified as a PlannerDAO Certified Digital Asset Advisor (CDAA), ensuring expert guidance and tailored crypto education. Operating across the U.S., Canada, Italy, and Mexico, CoinFlip Preferred is dedicated to making cryptocurrency investing simple and accessible.
Contact info
Chicago, United States
- 877-757-2646
- support@coinflip.tech
- coinflip.tech
You should know
3.5
Average
195 reviews
Replied to 20% of negative reviews
Typically replies within 1 week
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Reply from CoinFlip
Thanks so much for the excellent review!
Rude ignorant support team don't listen…
Rude ignorant support team don't listen and hang up, called my bank of 20 years scammers????? I recorded it to....
November 13, 2024
Unprompted review
Reply from CoinFlip
Hello Robin, if you have any questions relating to our Terms of Service, you can review them here: https://coinflip.tech/terms/order-desk-terms-of-service and here: https://coinflip.tech/terms/terms-of-service
Reply from CoinFlip
We agree, Troy! Danika is the best! Thanks so much for the great review!
Multiple Transaction Failures!
Since receiving a wallet from Coinflip, I have encountered a series of issues. I have been attempting to transfer funds to the same address since November 7th, as I have successfully done in the past. Howeve, I have contacted customer service on multiple occasions, both by phone and email, to see why this keeps occurring and to request expedited answers on delivery of the funds. Despite my efforts, and now the weekend is almost over and I have yet to receive a resolution from the company.
November 6, 2024
Unprompted review
Reply from CoinFlip
Hello Tashiba, sorry to hear you've been experiencing issues with your CoinFlip Wallet. Please follow up with our Customer Support team by phone at 877-757-2646 so we can attempt to resolve this for you.
SHOUTOUT TO COINFLIP!
I just wanted to give a shout out to the company and the guys I've dealt with at CoinFlip.
I have been using them for a number of months now and want to acknowledge the great service and the ease at which it is to deal with this company.
I've used their ATM machines and have to say that in comparison, the rates you're given are much better than other companies...so let's start there!
Secondly to be able to buy in larger amounts I set up "Preferred account"
This was easy to do and was set up in no time.
After that you're assigned a CS REP. The fellow I deal with, Isiah, is amazing. Excellent follow-up, quick service, and he is very personable. I can't thank him enough!
I feel this company and the people that work for it are really settling a high standard in an age that just doesn't feel CS is that important or have to make their customers feel good about dealing with them.
If you're looking to do business in this space, and are looking for great rates,and great CS I can't recommend CoinFlip enough!!
November 7, 2024
Unprompted review
Reply from CoinFlip
Hi Tom, thanks so much for taking the time to leave us such a wonderful review. We take pride in our Customer Support, and it's great to hear when our customers have had an exceptional experience with us. We appreciate the kind words and will definitely pass them on to the team!
Customer service
Customer service. Reps explained what to expect and it all went smoothly just as described. Were quite helpful from obtaining to utilizing their program to achieve the desired outcome
November 7, 2024
Reply from CoinFlip
Hello Joel and thanks for the great review! We always aim to provide a stellar customer service experience, and it's good to hear when we have. We appreciate the feedback and will definitely pass it on to the team!
Recommend CoinFlip
I am very pleased with the efficiency and speed in which they process transactions.
November 7, 2024
Reply from CoinFlip
Thanks for fantastic review, Ken! It's our goal to provide a safe and secure transaction experience for all our customers. We appreciate the kind words!
customer service is unmatched
customer service is unmatched. will definitely be utilizing in the future
November 6, 2024
Unprompted review
Reply from CoinFlip
Hello Maestro, thanks so much for taking the time to leave us this excellent review. We pride ourselves on providing the best support for our customers, and it's great to hear when they've had a good experience with us.
James is so Awesome!
James is so Awesome!! He called, emailed and texted me to assist me!!
November 6, 2024
Reply from CoinFlip
Hi Debora, we appreciate the great review, and we agree: James is awesome! Thanks for the kind words, we'll definitely pass them on to the team (especially James).
Exemplary customer service
The customer service and ability to connect with my account manager by text and phone has been an unexpected surprise compared to other crypto exchange sites I have used
Isaiah has provided excellent service and made my dealings with CoinFlip stress free
November 5, 2024
Unprompted review
Reply from CoinFlip
Thanks for the fantastic review, Ted! We pride ourselves on our Customer Support and love to hear when our customers have had a great experience with us. Will definitely pass your feedback on to the team (especially Isaiah)!
Reply from CoinFlip
Hi Danielle, thanks for the awesome review!
CoinFlip is fast and easy to work with
I tested them selling $1k of my crypto and within just a couple of hours it was wired and available in my bank. Plan to use them in the future too for much bigger movements.
October 29, 2024
Unprompted review
Reply from CoinFlip
Hi Scott, we appreciate you taking the time to leave us a great review! We pride ourselves on providing fast and reliable service for our customers. Thanks for the kind words and look forward to hearing from you soon!
Quick and Easy
Quick, straight-forward and the customer support was very polite and helpful.
November 5, 2024
Reply from CoinFlip
Hello and thanks so much for the kind words! It's always nice to get great feedback like this from our customers.
James have been very helpful with me…
James have been very helpful with me being able to get my couns
November 5, 2024
Reply from CoinFlip
Hi Ann, thanks so much for the fabulous review! It's always nice to hear when our customers have had a great experience with us. We'll definitely pass this on to the team, especially James!
Coinflip preferred was absolutely easy…
Coinflip preferred was absolutely easy to use and the communication was great.
November 1, 2024
Reply from CoinFlip
Hey Jodi! Thanks so much for the fantastic review!
Reply from CoinFlip
Hi Mercedes! We love to hear when our customers have experienced great service with us. We appreciate the kind words and will pass them on to the team (especially Danika)!
THE BEST COMPANY
THE BEST COMPANY. So helpful when I needed to transfer bitcoin.
October 15, 2024
Unprompted review
Reply from CoinFlip
Hello Nathan, thanks so much for the kind words! We love to hear when our customers have had a great experience with us.
I called the service number because…
I called the service number because machine was froze. The person rebooted machine and finally came back on line
October 29, 2024
Reply from CoinFlip
Hi Chris, thanks so much for the nice review! We're glad to hear our Customer Support team was able to resolve your issue. We appreciate the feedback and will pass it on to the team!
CoinFlip for the win!
I'll never trade on a CEX again. The CoinFlip order desk is so helpful and efficient. I get my orders completed and settled in less than 30 minutes sometimes, a rare service in the crypto world! Love these guys.
September 18, 2024
Unprompted review
Reply from CoinFlip
Howdy Daniel! We love to hear when our customers have had a great experience with us. Thanks for the kind words, and we'll definitely pass them on to the rest of the crew.
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