COLIS PRIVE Reviews 

166,052
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

I am very satisfied with Colis Privé !!!! The delivery went very smoothly !!!! The driver came right to my home and handed me the package I had ordered !!!! And with the tracking number, I had complet... See more

Rated 3 out of 5 stars

The delivery is long and late and I would love to know where is my parcel It's mentioned that I can't do a claim on the website because the delivery time is less than 4 days, however it has been... See more

Rated 1 out of 5 stars

Colis Prive have failed to deliver my package THREE times over the last 5 weeks. Three scheduled dates, three days of waiting at home, no show every time. I have cancelled the order from Hexclad bec... See more

Rated 5 out of 5 stars

SINOVIA is a lovely competent teacher, and I love our friendly video chats ( we laugh a lot). I’m learning a tremendous amount. It’s exactly what I hoped to find at Labarile. I really hope to be ab... See more

Company details

  1. Logistics Service
  2. Courier and Delivery Service

Written by the company

Créé en 2012, Colis Privé est devenu le premier opérateur postal privé en France. Spécialiste B2C des livraisons de colis à domicile et en relais, l’entreprise propose un portefeuille complet de solutions de livraison adaptées aux besoins du e-commerce, avec des délais de 24H à 48h. Depuis 2022, Colis Privé est sous la gouvernance de CEVA Logistics, filiale logistique du Groupe CMA CGM


Contact info

3.5

Average

TrustScore 3.5 out of 5

166K reviews

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3.5

All reviews

(166,052)

72,783 reviews in the last 12 months

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Rated 1 out of 5 stars

Liars

Liars. Supposed to be delivered Saturday it's now Thursday. Insane. Still not delivered say they tried to deliver Tuesday at 2030 which is a complete lie. It's sooooo boring. Are there any good delivery companies? And by good I mean do what you say you will.

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

I’m not so happy every time my parcel…

I’m not so happy every time my parcel will deliver by colis privé. Many times my parcel was delayed and sent us excuses thru email why they can’t deliver in the date we expected. That’s why we stay at home and wait for the delivery but they never arrive. If someone in Amazon read this..don’t ever give my parcel to Colis. They absolutely no confident to serve your customers right. They don’t value costumers, that’s why they have a job because of us.

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

I was looking for zero stars.,

I was looking for zero stars.,
Three times they have delayed deliveries, twice no notification the last time they tell me that I have agreed to a review and a different date ( which of course I haven’t)
Amazon tell me to use CP’s tracking…that doesn’t work.

They tell me they can’t find our house despite previous deliveries

They’re so bad that I’ve asked if Amazon can not use them for our deliveries

Appalling , they’ve only got one job to do

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Very good

Very good, as always.
Inside my letters box, or to be picked up safely. The best delivery company, second after "La Poste" of course 🇫🇷

May 12, 2026
Unprompted review
Rated 1 out of 5 stars

This delivery service is the worst:

This delivery service is the worst:

- Either your parcel will get broken
- Or your parcel will get forced into your mailbox, trying to break your mailbox in the proces so it is nearly impossible to ever get it out of your mailbox
- Or the parcel gets pushed into my garden, underneath my garden door breaking my wire under the door and of course ensuring that your parcel can be left to the weather Gods.
- and if you are home while they should deliver, forget about it. They will not ring your door, because that would mean they would actually need to work that day. Better is to just take your parcel to a random shop in the city so you will need to get there and pay parking, because the delivery service also costs money, just not enough.
- you cannot reach customer service, a complaint can only be filed after a web form and will take at least a week if ever to get a response. So if you lost a package, good luck.

Basically worst company ever.
I have yet to get a good experience with them. I hope they will never deliver my parcels again. Sadly as a consumer you just cannot choose the delivery system.

May 14, 2026
Unprompted review
Rated 1 out of 5 stars

Worst delivery company in France

Worst delivery company in France. They promise delivery and don't show. Drivers routinely lie and say they "were unable to deliver your package" when they simply couldn't be bothered to come to the house. Then they leave the parcel at a local pickup point ("relais") and expect the customer will then go in search of it, despite having paid for home delivery. Companies using Colis Privé should know this : I never go searching for a product that Colis Privé can't be bothered delivering. I simply let them be returned to you after non-collection, you issue me a refund, and then I buy the same or similar product from someone else.

March 3, 2026
Unprompted review

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