The delivery is long and late and I would love to know where is my parcel It's mentioned that I can't do a claim on the website because the delivery time is less than 4 days, however it has been... See more
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I am very satisfied with Colis Privé !!!! The delivery went very smoothly !!!! The driver came right to my home and handed me the package I had ordered !!!! And with the tracking number, I had complet... See more
Colis Prive have failed to deliver my package THREE times over the last 5 weeks. Three scheduled dates, three days of waiting at home, no show every time. I have cancelled the order from Hexclad bec... See more
Company replied
SINOVIA is a lovely competent teacher, and I love our friendly video chats ( we laugh a lot). I’m learning a tremendous amount. It’s exactly what I hoped to find at Labarile. I really hope to be ab... See more
Company details
Written by the company
Créé en 2012, Colis Privé est devenu le premier opérateur postal privé en France. Spécialiste B2C des livraisons de colis à domicile et en relais, l’entreprise propose un portefeuille complet de solutions de livraison adaptées aux besoins du e-commerce, avec des délais de 24H à 48h. Depuis 2022, Colis Privé est sous la gouvernance de CEVA Logistics, filiale logistique du Groupe CMA CGM
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3.5
Average
166K reviews
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Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven't already done so, please feel free to contact our customer service department via "https://colisprive.fr/aide/thematique/particulier/". You will need your tracking number and postal code. Our team will do everything possible to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Colis Prive needs to be a business case…
Colis Prive needs to be a business case that is widely studied in all business school because it's absolutely amazing to deliver such horrible services to your customers and still be alive and kicking :)
Package was not delivered. Lost my money, my time, my peace. As a customer my only weapon is only leaving a shitty review, how amazing <3<3<3
April 29, 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven't already done so, please feel free to contact our customer service department via "https://colisprive.fr/aide/thematique/particulier/". You will need your tracking number and postal code. Our team will do everything possible to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
as expected
April 28, 2026
How professional was the total experience of this delivery.The parcel was beautifully packed thus…
The parcel was beautifully packed thus no problems with any damage, it arrived very very quickly and the delivery lady was so polite and helpful it was a joy to receive. Thank you.
April 24, 2026
Merci super
April 28, 2026
Terrible service
Terrible service. Twice now, they sent me a message that my package could not be delivered, even when I was at home.
They just don't do their job and deposit the package at a 'pick up location', because that is easier for them. The first time that 'pick up location' was 250 (!) km away.
Now again they did not deliver, while I was at home. God knows where they send my package this time.
Furthermore, it is impossible to contact them by phone and they don't respond to emails / complaints.
This is the worst courier ever!
April 25, 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven't already done so, please feel free to contact our customer service department via "https://colisprive.fr/aide/thematique/particulier/". You will need your tracking number and postal code. Our team will do everything possible to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
This company NEVER delivers.
This company NEVER delivers.
6 different packages in 2 weeks time. NEVER got delivered. This company is lazy, extremely lazy!!!
April 20, 2026
Unprompted review
Reply from COLIS PRIVE
Hallo,
Bedankt dat u de tijd heeft genomen om uw feedback te delen.
Het spijt ons oprecht dat uw ervaring niet aan uw verwachtingen voldeed.
Als u dat nog niet heeft gedaan, neem dan gerust contact op met onze klantenservice via "https://colisprive.fr/aide/thematique/particulier/". U heeft uw trackingnummer en postcode nodig. Ons team zal er alles aan doen om uw vragen te beantwoorden.
Bedankt voor uw feedback; het helpt ons te verbeteren.
At your service !
DO NOT USE COLIS PRIVE - TERRIBLE SERVICE
Terrible delivery service. Do not know why Amazon use Colis Prive. Did not deliver my parcel. Did not deliver the next day either. Then they could not find the tracking number they gave me on Amazon. No contact at all. Cannot contact anyone. Zero help available.
April 24, 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven't already done so, please feel free to contact our customer service department via "https://colisprive.fr/aide/thematique/particulier/". You will need your tracking number and postal code. Our team will do everything possible to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Order worth 48 € from Amazon.be to be…
Order worth 48 € from Amazon.be to be delivered in Brussels lost.
Marked as delivered under signature, but never received.
ZERO communication with customer support.
Unfortunately, Amazon.be seems to love this trash delivery company as a partner.
Beware!
April 23, 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven't already done so, please feel free to contact our customer service department via "https://colisprive.fr/aide/thematique/particulier/". You will need your tracking number and postal code. Our team will do everything possible to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Avoid
Horrible delivery service they dont give a shit about your package and they drop it off in god knows where, please go bankrupt shit company
April 20, 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven't already done so, please feel free to contact our customer service department via "https://colisprive.fr/aide/thematique/particulier/". You will need your tracking number and postal code. Our team will do everything possible to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Everything went smoothly; prompt delivery with very courteous person.
The delivery was done most efficiently with charming and courteous person.
April 18, 2026
my problem wasnt solved my package is…
my problem wasnt solved my package is still missing
April 17, 2026
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven't already done so, please feel free to contact our customer service department via "https://colisprive.fr/aide/thematique/particulier/". You will need your tracking number and postal code. Our team will do everything possible to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Delivery was delayed and whoever delivered didn't even come to the door
Delivery was delayed and tracking showed packages were out for delivery for two days before they arrived. Then had an email to say there were still on their way. Amazon showed them as delayed. Whoever delivered did not come to the front door (or we would have had a notification from our Ring doorbell) and just left the packages at the corner of the house. Amazon recorded delivery at 19:21 when we were in the garden and we didn't find them until the next day when we checked the tracking. The value was 158.88 euros, so not happy about them just being left with no notice.
April 16, 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 https://colisprive.fr/besoin-daide/
Thank you for your feedback,
At your service!
Absolute hideous service
Absolute hideous service. They keep losing my packages, no information about where they left them and they never follow delivery instructions. I don’t understand how they are still in business as this is a wide spread issue.
April 16, 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 https://colisprive.fr/besoin-daide/
Thank you for your feedback,
At your service!
THEY DID NOT ATTEMPT DELIVERY (Lying)
I was given a date for (important) delivery, so I was home all day, Colis Privé claimed they attempted delivery, THEY DID NOT! I rearranged for another date, I stayed home, they later claimed to have attempted delivery, THEY DID NOT! ... I arranged for closest Relay drop (not easy as 10 km away). So when I went to drop ... They had not delivered! ............ Now seller sent a new package as this first one is lost. ... I still don't believe the result. ..... I stayed home all day, they claimed they tried, THEY DID NOT! .... So rearranged new date, I stayed home all day, they claimed to have attempted delivery, THEY DID NOT!. Our home is an easy delivery place in center of small town, and easy to find and easy to park. Plus this package is the size of a coffee cup. Colis Privé are a fraud that should not be operating, terrible company. I would give Zero stars if possible. DO NOT USE THIS COMPANY!
April 14, 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 https://colisprive.fr/besoin-daide/
Thank you for your feedback,
At your service!
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