Easy to set up etc but the amount of proof for this that and the other was a little over whelming to be honest as it was you have 24 hours from the start of the policy to up load proof of NCB then wan... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been with Collingwood insurance ltd for more than two years, I always get the best service compering to other brokers. Special Sarah I always get serviced from her. She's really helpful... See more
Company replied
I had such a positive experience setting up my short-term taxi insurance, and that’s entirely down to Lisa. She was friendly, professional, and took the time to explain everything clearly without... See more
Company replied
I’ve had the pleasure of speaking with Sarah Henderson using collingwood when I renew my policy weekly, and she’s truly exceptional. Every time I call, Sarah is not only cheerful and pleasant but... See more
Company replied
Company details
Information provided by various external sources
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Contact info
Collingwood House, NE29 6AR, North Shields, United Kingdom
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3.6
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Unhappy about hidden costs - BEWARE
I paid for a learner driver policy for my son and the price for the year was reasonable. So paid the premium for the whole year and was happy till I saw the cancellation fees when my son passed his test! OMG! I couldn't believe it. Not only they did not give me a refund for the 4 month reaming of the policy, but they charged me a huge fee for cancellation!!!! They never advised me or my son at the point of cancellation of this hidden cost. We only found out after the cancellation was complete. Apparently there is a clause within the policy that you have to cancel it once you pass the test. You cannot let the policy run out. This is not a legal requirement. It's purely there to make more money out of the policy holder. Had we known that, we would have not bothered to cancel it. I find this practice very unethical as most learner drivers are on limited budget with all the costs involved in learning to drive. Now my son has to fork out more to buy the car he was saving for because he has to pay this completely unnecessary and unexpected fine (effectively that is what it is). Clearly most learners will pass their test part way through their policies. So this is a good and guaranteed money maker for this company. Please factor in these hidden costs when you consider taking out a policy with this company.
February 4, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Siamak,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Bought for my son as a learner driver
Bought for my son as a learner driver. Beware all the hidden costs that you will face to cancel once you pass! Absolutely a ripoff for teenagers.
Will not use again for my other children and sent an email warning my work colleagues to avoid.
February 2, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi,
Thank you for providing information that has help us identify your Collingwood Insurance Policy.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us.
We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Reply from Collingwood Insurance Services UK Ltd
Hi Wasif,
Thank you for sharing your feedback regarding our products and services. We value feedback from our customers and always delighted to hear when they’ve had a great experience with us.
If you have questions in the future, please contact us—we’re here to help.
Safe driving,
The Collingwood Team
Excellent service – Lisa was amazing
I had such a positive experience setting up my short-term taxi insurance, and that’s entirely down to Lisa. She was friendly, professional, and took the time to explain everything clearly without making me feel rushed or confused.
She made what could’ve been a stressful process feel easy and straightforward, and I felt confident I had the right cover by the end of it. Customer service like this is rare these days, so it really stood out.
Huge thanks to Lisa — I wouldn’t hesitate to recommend this service to anyone needing short-term taxi insurance.
February 3, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Lisa,
Thank you so much for your kind words!
We’re delighted to hear that Lisa was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Sneaky behaviour, hidden charges.
At first they seem like a professional, friendly and fairly priced company but most of the positive reviewers are still insured with them because they have yet to pass their test. Read the small print very carefully! They do not insure drivers once they've passed their test so the policy is then cancelled. WATCH OUT! There is a cancellation fee for everyone. Sneaky behaviour to get our business in the first place. What they lose on customer loyalty (as their offer becomes obsolete once a driver passes) they gain on hidden fees. I suggest you pay a bit more for a decent insurance company with no hidden charges.
February 2, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi,
Thank you for providing information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discus this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards,
The Collingwood Team
Very good agent sarah excellent work…
Very good agent sarah excellent work thanks in touch with me
February 2, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Amrinder,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
I've been with Collingwood insurance…
I've been with Collingwood insurance ltd for more than two years, I always get the best service compering to other brokers.
Special Sarah I always get serviced from her. She's really helpful and understandable makes everything easier.
I just had her help yesterday when I was renewing my policy she was so reliable and gave me the best option I wasn't aware of.
Please pass her my thanks and this renew as she really deserves.
I highly recommend for this great company.
Best regards
Yousif Tom
January 31, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Yousif,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to make the process smooth and straightforward for you.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Kind Regards,
The Collingwood Team
Reply from Collingwood Insurance Services UK Ltd
Hi Yosief,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
Lisa Thompson Is sales representative…
Lisa Thompson Is sales representative here behaviour so good and humble she guide me at every step and tel every thing about my policy I appreciate her honesty and service thanks to her and respect
January 28, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Sikander,
Thank you so much for your kind words! We’re delighted to hear that Lisa was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
I am greatly grateful for the excellent…
I am greatly grateful for the excellent customer support that I received from Lisa Thompson.
January 28, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Samuel,
Thank you so much for your wonderful feedback! We’re delighted to hear that Lisa was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
I speak to Sarah quite often and she is…
I speak to Sarah quite often and she is always very cheerful and extremely helpful if I ever have any questions or quiries.
January 27, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi David,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Sara Fernandez
I had a great experience with Collingwood Insurance. Sarah Fernandez was professional, knowledgeable, and extremely helpful throughout the entire process. She took the time to explain all my options clearly and made sure I got the best coverage for my needs. The customer service was excellent, and everything was handled quickly and smoothly. I highly recommend Hollywood Insurance to anyone looking for reliable service and honest guidance
January 27, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Dilavarbhai,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Unfair £40 Policy Cancellation Fee after passing your divining test
Unfair £40 Policy Cancellation Fee.
I am writing to raise a formal complaint regarding the £40 cancellation fee applied following the termination of my son learner driver insurance policy.
My son , Upon successfully passing his driving test, I notified Collingwood in order to update his circumstances, acting promptly and in good faith. I was then advised that the policy could not continue and must be cancelled, with a £40 cancellation fee applied and I was threatened that if we do not pay this cancellation fee then they will contact the debt collection against my son who is a university student.
I dispute the fairness and reasonableness of this charge. Passing a driving test is an expected and foreseeable outcome of holding learner insurance, and the cancellation arose solely as a direct consequence of compliance with my obligation to inform you of a material change in status. The cancellation was therefore not due to misconduct, misuse of the policy, or any failure on our part.
In these circumstances, I consider the application of a cancellation fee to be disproportionate and inconsistent with the principle of fair treatment of customers. I respectfully request to wave the £40 fee as a reasonable and appropriate resolution of this matter.
Please treat this letter as a formal complaint under your internal complaints procedure and confirm the expected timescale for resolution. Should this matter not be resolved satisfactorily, I reserve the right to escalate the complaint to the Financial Ombudsman Service without further notice.
I have e mailed you this letter and I will leave this negative feedback on all other site
January 27, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Othman,
Thank you for getting back to us with further information to help us identify your Collingwood Learner Driver policy and we are very sorry that your experience with us was not as you expected.
We can see that you have raised a formal complaint and that is currently being dealt with internally. A final response will be with you shortly.
In the meantime, if you would like to discuss anything further, please do not hesitate to get in touch.
Kind Regards
The Collingwood Team
It was great experience overall…
It was great experience overall specially when you been through so many insurance companies Sarah was the best of all polite helpfull and best of behaviour
January 26, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Muhammad,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Sarah is the best!🥹
Sarah has got great interpersonal skills, is courteous, considerate and consultative. Above all she has superior knowledge about the Taxi Insurance industry. When I did not understand the process, she clarified and provided me with extra information to help me in the future.
January 23, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Gaza,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Sarah ⭐️⭐️⭐️⭐️⭐️⭐️
Sarah from the taxi department is honestly the best call handler they have. She helped me take out my policy almost 2 years ago and couldn’t have been more helpful. She recognised me today when I phoned up with a query and again couldn’t have been anymore helpful.
I will continue to use Collingwood for my taxi policy due to how great and efficient their customer service team is.
January 23, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Brooke,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Would just like say massive thank you…
Would just like say massive thank you to Sarah Henderson at Collins wood taxi insurance always 11 out of 10 service
January 21, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Robbo,
Thank you so much for the 5* review and for taking the time to share your experience. We’re delighted to hear that Sarah Henderson was helpful in the service you received and that she made a positive impact on you.
Providing excellent customer service is truly important to us, and your feedback helps motivate us to stay on track and strive for the best.
If you ever need further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood taxi.
The Collingwood Team
Excellent outstanding first class…
Excellent outstanding first class service from Sarah Henderson
January 20, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Mfakazi
Thank you so much for your kind words!
We’re delighted to hear that Sarah Henderson was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Fantastic customer service from Lisa…
Fantastic customer service from Lisa Thompson. Very helpful, friendly and fast service.
January 19, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Tom,
Thank you so much for your kind words! We’re delighted to hear that Lisa was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Sarah Henderson fantastic advisor
Sarah Henderson fantastic advisor, very well equipped she did both short term and monthly quotes on the same call which was very efficient. Thank you for sorting everything out was a great service as always from you.
January 19, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Abdul,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sarah was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
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