CBcaseshop Reviews 53

Their customer service is unbelievably bad. I sent back my lap top case months ago and after many emails of trying to get an exchange, I can only assume English is not their first language, because they simply could not get the job done. I’m now asking for a refund at this point and they still can’t do that for me. They keep asking me questions I would have no idea about that only relate to their return processes and record keeping. I’ve never been so annoyed by a company.

The product it’s self is great. I ordered 3 years ago and my case lasted me.

I placed a new order and even with paying for express shipping it hasn’t arrived weeks later. The tracking says it hasn’t even been received in Hong Kong.

No replies to emails.

Not worth the trouble, for the price go somewhere else.

I ordered a computer case. it was easily 12 days plus before I received an email saying it was coming. I live in a new construction building and when I ordered the case their system changed my zip code which happens often. the US post office didnt deliver even though they deliver to both zips since I moved here. this company wont make this right. I have no case and no refund. they claim its not their fault.

I am extremely disappointed with this experience. This order was meant to be a Christmas gift for my daughter, and the package was never received. Because of this, I am unable to review the actual product.
I contacted the seller numerous times by email, but the responses were vague and did not provide clear answers regarding shipment or delivery. I also attempted to contact them by phone using the number listed on their website (613-333-0101), but the number is out of service.
Due to the lack of communication, missing package, and unreachable customer service, this has been a very frustrating experience.The customer service is extremely poor. It often took several days to receive a response, and when replies did come, they were vague and unhelpful. After weeks without resolution and no proof of shipment or delivery, I had no choice but to file a chargeback.
Only after the chargeback was submitted did the company suddenly respond to all of my emails. Instead of resolving the issue, they attempted to pressure me into withdrawing the chargeback by stating they would report me to Shopify for fraud if I did not do so. This was especially concerning given my legitimate purchase and documented communication history.
Overall, this experience was frustrating, unprofessional, and unacceptable.

Colourbanana MacBook case is fantastic! Stylish, practical design that perfectly protects my MacBook—I’ve received tons of compliments from friends every time I use it. The quality is top-notch, delivery was fast, and the customer service is super friendly. I’ve already recommended it to several friends, and they’re eager to get one too. Totally deserves a 5-star review!

It's been about 20 days and my package says it left L.A but nothing after that.. Like it just poofed. Gone. There is nowhere a truck could drive between where I live & L.A that could take this long. I could have drove my car across the country & back by now. I still have faith but this is probably the worst shipment process ever.

I would give a zero rating if I could!!!!! Ordered a computer case last month, which is clearly lost in transit, based on my tracking number. I get random emails back (I’ve written them at least 10 emails), with absolutely NO resolution. Shop elsewhere .. these people don’t care!!

I ordered from this company, spending AUD $85 and received the wrong laptop cover. It has been more than a week with no response on how to return and replace with the correct cover. I have sent numerous emails trying to resolve this matter but am getting no response. Don't order from them as their customer service is SHOCKING!

I purchased a laptop case from colour banana. Shipping was slow and when it finally arrived, it wasn't as advertised. The product was different to the images on their website and when I contacted their customer service to share, they haven't replied. I will be contacting my bank for a chargeback due to the lack of response from this business.

No communication from the company at all!

I placed an order on Oct 18, 2021. I have had no updates on shipping, I cannot get an email response. I really just want to know if I’m getting this product or not. At this point I’m worried the company is a scam and ran with my money. I am fine waiting, I just want to know progress. I’m so frustrated !

ordered 3 weeks ago and my order still hasn't even been sent, messaged them asking about my order 4 days ago and still no reply

Love it! It’s Beautiful thank you!

Laptop cases is exactly the same as the picture

I love my cases a lot! But one thing made be very sad , I was waiting for my order for almost 3 month, and the service wasn’t that good as I thought(

Beautiful MacBook protector! I love the colors and the sturdiness of the product! So versatile and gorgeous patterns!

Case is lovely however did not fit my laptop, I suppose that is definitely on me though

I feel it’s been a bit of runaround to protect my MacBook. When I ordered the product I was not sure if the design was the right size so I asked this in the notes which obviously were not read as I got too big of a case and the wrong keyboard cover. Returns aren’t easy either. I luckily ordered another keyboard cover that does fit. The laptop sleeve is not worth it - very flimsy material. I look forward to getting the right size case.

The top cover is beautiful and fit really well 🤩
Overall I love it but.....
The bottom cover doesn’t fit for two USBs ☹️
I’m asking them if I received the wrong bottom cover by mistake. Hope they can offer the right bottom cover...

Shipping takes longer than expected times on website - it’s been 24 business days since I paid for my purchase and yet to arrive.

Customer service doesn’t reply quickly (took 3 days to get a response), and whilst helpful in giving australia post tracking - I really expected more when I paid so much for a package.