Their customer service is unbelievably bad. I sent back my lap top case months ago and after many emails of trying to get an exchange, I can only assume English is not their first language, because th... See more
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I ordered a computer case. it was easily 12 days plus before I received an email saying it was coming. I live in a new construction building and when I ordered the case their system changed my zip c... See more
The product it’s self is great. I ordered 3 years ago and my case lasted me. I placed a new order and even with paying for express shipping it hasn’t arrived weeks later. The tracking says it... See more
I had purchased a case a few months ago but the bottom cracked . Months after I received my original order I reached out get a replacement case for the bottom only . Support got back to me they were... See more
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1.9
Poor
53 reviews
Hasn’t replied to negative reviews
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I placed my order on 12/7 for a…
I placed my order on 12/7 for a Christmas present. This is January 10th and still haven’t received my order. No update and no response from emails I’ve sent asking for info. Update 1/11/21. My order finally came today.
January 10, 2021
Reply from CBcaseshop
Hi Joy,
Thanks for letting us know about your disappointment with our response times. We sincerely apologize that we're currently not able to reply as quickly as we'd always hope to - we're working extremely hard to get back to everyone ASAP!
We appreciate that you inform us that you already received your order. Hope you liked it!
Regards,
Rhea @ ColourBanana
Reply from CBcaseshop
Hi Uri,
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Thanks again for the review and for being such a great customer.
Best,
Rhea @ ColourBanana
So happy with my case!
So happy with my case not only does it look exactly like the picture but way better in person. It’s exactly what I was looking for. I like cases on everything when I can and this case feels great!
January 9, 2021
Reply from CBcaseshop
Hi Erin,
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Thanks again for the review and for being such a great customer.
Best,
Rhea @ ColourBanana
The case looks used but very cute design
January 8, 2021
I have ordered from this website more than once!
I have ordered from this website more than once! Great place to get a case for your MacBook.
This last time that I ordered from here I received a case that didn’t fit on my computer. Their customer service has been helpful in regards to exchanging the order for the right case.
January 6, 2021
Unprompted review
Reply from CBcaseshop
Hi Mariah,
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Thanks again for the review and for being such a great customer.
Best,
Rhea @ ColourBanana
I always get a bit worried about…
I always get a bit worried about ordering online from places I haven't yet and about a week and a half before Christmas I ordered a snap case package for my niece, I paid for express shipping to make sure it arrived in time, the next day I realized I ordered the wrong size case so I immediately sent a message to Colour about it, it took a day or two to get a message back but understandable considering the time of year. They asked questions to make sure the right case is being sent and were still quick to get my order corrected and sent out. I didn’t get the order till the week after because I ordered wrong to start, so I suggest making sure if your ordering do it right the first time! And if you don’t you won’t be expected to wait forever to have it corrected. Thank you again ColourBanana! I will absolutely order from you again
January 5, 2021
Unprompted review
I haven’t received my order
I haven’t received my order. I sent you an email but still have not gotten a response as to where my order is.
December 27, 2020
Reply from CBcaseshop
Hi Laura,
Thanks for letting us know about your disappointment with our response times. We sincerely apologize that we're currently not able to reply as quickly as we'd always hope to - we're working extremely hard to get back to everyone ASAP!
We'll shoot you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.
Regards,
Rhea @ ColourBanana
scam website! refuse to refund for item shown as not sent yet
I ordered from them and did not receive the item. Shipping status shows as being prepared to ship and this is over a month after ordering. They don't reply to emails and refuse to refund my money. total scam!
December 19, 2020
Unprompted review
Reply from CBcaseshop
Hi Megan,
Thank you for letting us know about your experience with our cases. We care hugely about the products, and are just as disappointed as you to hear about what happened!
We'd love to see whether we can turn this experience around for you now - would you mind updating this review with your Order Number so we can reach out and help you further?
Best,
Rhea @ ColourBanana
still waiting!
I placed the order on 12/6. It is now 12/15 and have yet to receive an email indicating the order has shipped. So I actually cannot rate the product yet since I do not have it - however it has taken an extraordinarily long time to ship and there has been no communication from the company about the delay.
December 15, 2020
Reply from CBcaseshop
Hi Lori,
Thanks for letting us know about your disappointment with our response times. We sincerely apologize that we're currently not able to reply as quickly as we'd always hope to - we're working extremely hard to get back to everyone ASAP!
We'll shoot you an email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.
Regards,
Rhea @ ColourBanana
It is pretty good I love the aesthetic…
It is pretty good I love the aesthetic but the phone case is kinda slippery... but it’s not a huge issue I just went from a really textured phone case to this one.
December 14, 2020
Unprompted review
Reply from CBcaseshop
Hi Niha,
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Thanks again for the review and for being such a great customer.
Best,
Rhea @ ColourBanana
Would definitely recommend this company and product!
Wonderful product and great customer service! Very happy!
December 8, 2020
Unprompted review
Reply from CBcaseshop
Hi Abigail,
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Thanks again for the review and for being such a great customer.
Best,
Rhea @ ColourBanana
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