Column Radiators 4u Reviews 186

TrustScore 3 out of 5

3.0

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Rated 3 out of 5 stars

It was a tale of 2 halves one of the deliveries was a kerb side one and the delivery driver was painfully rude . Just dropped them off no and very abrupt. I was only aware of kerbside deliver post... See more

Company replied

Rated 1 out of 5 stars

AWFUL IN EVERY WAY. Faulty item supplied - chipped painty and faulty parts. Emailing back and forth until they agreed to refund but weeks down the line they’re not responding to emails and no refund... See more

Company replied

Rated 4 out of 5 stars

A well designed vertical radiator with a good paint finish (White). Pity the fixing instructions (a graphic paper strip) are a bit simplistic. Could do with some written text. Even our installer w... See more

Company replied

Rated 5 out of 5 stars

Radiators can be quite confising, well they are to me, what with the BTU's and columns, verticals, horizontals etc. Column Radiators 4 u make it simple. Ordered 1 day arrived within 2, simple as t... See more

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3.0

Average

TrustScore 3 out of 5

186 reviews

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Rated 5 out of 5 stars

Fast, Efficient and Easy

I have used this company twice. First time about 9 months ago - Radiator was on order to them - they kept me informed of delivery dates by phone.

2nd time was last week. Ordered 3 radiators+valves - they came in days.

You can't really get much better.

July 9, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service and great product

Customer service was excellent. Very flexible on delivery date and so helpful when I found I had ordered the wrong valves and needed the replacements delivered the next day. Highly recommend and will use this company again.

June 19, 2015
Unprompted review
Rated 4 out of 5 stars

Good product, delivery driver could not get to house due to size of truck

Very happy with the product. Felt sorry for delivery driver trying to get a 10 tonne truck around the Lake District. I understand delivery provided by the supplier but need to feedback some areas only suitable for LWB Transit. Had to meet him on larger road and transfer rads to car as he could not get up our drive.

June 5, 2015
Unprompted review
Column Radiators 4u logo

Reply from Column Radiators 4u

Hello Richard

Thank you for taking the time to place your review on Trust Pilot.

Your feed back is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

After reading your review, we have held a internal investigation to see what we could have done better relating to your comments.

Reference the delivery issue

Firstly sorry for any inconvenience caused in relation of the delivery of your order.

I have spoken to our transport company’s & sales consultants to ensure this does not happen again, & that we check with customers if there are any access issues at time of purchase.

Again, thank you for your feed back & sorry for any inconvenience caused.

Paul Duffy
General Manager

Rated 4 out of 5 stars

Good prices and great turnaround...

Very good, however, they do not know the products they are selling. It became obvious to me very quickly that the lady on the phone was there to take orders and had no real knowledge of the specific products. When I asked about how the radiator was hung she was stumped. She conferred with a colleague and came back to me and said " it cannot be adjusted for height via the hanging brackets " and " we don't actually stock the products, sell them. They come directly from the manufacturer " so it appears they are just brokers and don't physically hold the stock. This is not a problem but if your going to sell items at least know the basics! It turned out the radiator could be adjusted via the brackets, so, had we listened to her, they would have lost a sale. Better training = Greater profitability!!!!

May 21, 2015
Unprompted review
Column Radiators 4u logo

Reply from Column Radiators 4u

Hello Nick

Thank you for taking the time to place your review on Trust Pilot.

Your feed back is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

After reading the review & talking to yourself on the telephone, we have held an internal investigation to see what we could have done better relating to your comments.

Reference the agent you spoke to, she is new to the business & is still receiving on-the-job training. This is no excuse for the poor information passed to you, but I hope you understand.

I teach all my staff to be honest to our customers when not knowing the answer to a question, by saying to the customer – “I don't know the answer to that but please let me find the correct answer for you”. I feel that all customers want is to receive the correct information to help them make the right purchases, even if the answer takes a little longer, by investigating first.


Again, thank you for your feedback & sorry for any inconvenience caused.


Paul Duffy
General Manager

Rated 5 out of 5 stars

Excellent Service

This is the 3rd column rad that I have purchased from Column Radiators 4u. I would thoroughly recommend them :D

May 14, 2015
Unprompted review
Rated 2 out of 5 stars

Communication!

I ordered a radiator and a pair of valves 10 days ago. Two days later my delivery arrived - just the valves. Not a word from the company. I eventually contacted them, and was told that the radiator should be with me by the end of the week - 12 days after ordering. The fact that they didn't feel the need to inform me of this is frankly baffling. I'm waiting with bated breath....

April 9, 2015
Unprompted review
Column Radiators 4u logo

Reply from Column Radiators 4u

Thank you for bringing this to our attention and taking the time to write the review.
We are currently investigating this for you. The radiators you have ordered should have been delivered within 2-5 working days. We apologise for any inconvenience caused and we will be in contact with you as soon as we have completed our investigation. This will be before end of business today.

Rated 5 out of 5 stars

Excellent quality and efficient service

We ordered the classic column radiators and they were delivered the next day. The person I dealt with on the telephone was extremely helpful. We are pleased with the look and heat output of the radiators and would definitely use Column Radiators 4u again.

March 29, 2015
Unprompted review
Rated 5 out of 5 stars

COLUMN RADIATOR IS FAB!

Great phone service with Nick. Easy to order. Order arrived in promised guidelines. Price could have been a little cheaper. But I'm really happy with my new rad! Thanks

March 27, 2015
Unprompted review
Rated 5 out of 5 stars

Great service

Needed my rads in a hurry, they were great all round. Great information, contact, products and prices. Thankyou!

March 26, 2015
Unprompted review
Rated 4 out of 5 stars

efficient service, quality radiator

Telephoned on a Friday morning to make sure the size I required was in stock. I was assured it was and would be delivered the following Monday. This is exactly what happened and I am very pleased with the quality and build of radiator. The only thing stopping a 5* recommendation is that they were unable to give any indication of time of delivery or even whether it would be a morning or afternoon slot. That aside, would definitely use this company again.

February 12, 2015
Unprompted review
Rated 5 out of 5 stars

Column Radiators 4u

Really impressed with the service and product. Communication was great and knew - almost to the hour - when what time the delivery would be. Thanks!

January 23, 2015
Unprompted review

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