Column Radiators 4u Reviews 186

Great product, price and delivery

This was the only site that I could find that suited my requirements, reasonably priced and delivery on time, as a plumbing and heating engineer I would recommend this site to my customers.

I dealt with Steve for ordering 27 column radiators.

He was extremely courteous and efficient. My delivery arrived when he said it would and the order was correct.

Would recommend them.

Radiators exactly as described & seen on the website.
They are in place and look fabulous and at last our extension is warm.
Delivery was as arranged.
Great service and should we need more radiators ( we are a small gas engineer company) then without hesitation we will use you & we will recommend you to anyone we do work for and friends and family.

not much to say.looked for an item found it,they had it in stock and sent it to me within a couple of days-what more could one ask?

if i had the chance to do it all again, I would never have placed an order with this company. I find it hard to even recognise the same company from the positive reviews and now question their validity. At first the price seemed good value but then slowly over time, little bits got added on by which time i was emotionally committed, i lost the will to go to another supplier. I had to pay my money up front which was just less than £10k with VAT included and honestly at one point i felt i had been had by a rogue trader. I paid the money on 31st July and as of today 15th October i am still waiting for the dleivery with no confirmation of when it will arrive. They tried to get me to sign a poorly written disclaimer at time of order which wanted me to take full responsibility for the product arriving faulty and not to my order - i had to rewrite it for them. I fell victim of the Italian summer vacation in the factory they use so my order was not picked up until 1st of september. i also had two bespoke curved radiators which at the time of order i supplied the measurements of the bays that would house these rads but was told i would receive a proof drawing and could make amendments to if not quite right. well when I eventually got those drawings and my heating engineer and i marked out where the rads would go in the bay, we both came to the conclusion that they had under sized the rads by about 10mm to get them spot on for the bays. so when i fed this information through, i was told that actually that would involve going back to the beginning of the 8 week period and additional costs. after many years in marketing and reviewing artwork proofs, i have never been charged money for pointing out a simple mistake. so at that point, i lost the will to live again and decided to stick with their design to avoid wasting any more time and money. Then i was told i would receive my order which would be dropped on the main road on 13th October. I would also told to expect the curved rads to follow later which was fine. However on friday before i emailed customer services for confirmation of the delivery but heard nothing back. On monday morning as my team of builders gathered on site to unload this big heavy delivery, i received confirmation from customer services to say that delivery would not be today but their supplier was chasing Italy to find out when they are dispatching to you. By afternoon the poor customer services agent who had been rendered useless by inadequate information services, declared that she had been chasing a response all day but couldn't confirm. she hinted it might not happen this week. By tuesday mid morning still no answer, more stories of waiting for responses/chasing people etc. By mid afternoon, she finally had an answer to say that the rads have left the factory in Italy but until they arrived in the Uk with their main UK supplier/partner/manufacturer she was unable to confirm a new delivery. so after encouraging her to provide a ball park, this poor very apologetic, unempowered customer services agent gave me a rough idea to expect that maybe another week might just do it. So that's where we are. No fixed date for delivery and my rads somewhere in the back of a lorry making their way to a port I guess. The other funny thing is that apparently one my curved rads has made it into the delivery. Am I supposed to be happy about that and forgive everyone I wonder? It is shocking to think that i can part with almost £10k and have entrusted that money with a company that has ineffective systems and processes and has very bad taste in partners and suppliers.

I would urge everyone to think very carefully about using this company. when you think you are saving a few pounds on a high value product, you need to know you have a reliable company behind you with a reliable network of support. Fingers crossed in a couple of weeks, i will have nice new rads which will be perfect and there will be no customer service issues!

Finally I only ticked 2 stars because no one has been rude to me but really it feels like it should be the lowest score.

Trish M, Epsom, Surrey

Perfection, and great products. Use them!

Efficient and very good customer service

I ordered my product online after a very helpful telephone chat with the sales team. The product arrived on time and I will certainly use this business again for my next purchases. thanks.

Dan was really helpful, made ordering radiators a straightforward experience! Would definitely use this company again.

I haven't had the radiator installed yet but if it's as efficient as the service I got from the supplier then I'll be v. happy.

Whilst sounding polite and efficient on the phone, they failed to resolve my query about the 'feet' accessory quickly, and then have provided no further communication as to whether the main radiator item I ordered has been despatched or not. they appear to have forgotten about it, and us ! it's been a very frustrating experience all round.

Unlike a lot of web retailers, these guys sell stuff that they can actually provide within the timescales promised. This was my second purchase from ColumnRadiators4u and I'd have no hesitation in using them again. They do what they say they're going to do, when they say they'll do it. Can't say fairer than that.

A Great company with pleasant and knowledgeable employees. They take time to ensure you get what you need. And the price is not bad too with on time deliver

I would recommend Column Radiators 4u. A great choice of radiators to suit all budgets and a wide range of accessories. Fast service.

The products are good although the lack of being able to track the order was disconcerting as the valves were delivered separately and the radiator was delivered unannounced so it was lucky someone was in.
Responses from customer services were prompt and helpful.

After having had poor service from another provider of column radiators, leading to us cancelling the order, it was so refreshing to receive such efficient service. Radiators 4u did exactly as it said on the packing with the radiator arriving the day after ordering and the valves in the post the day after. Very impressed and will order my others from there in the very near future

Could not be better. as described. Quality item, quality service

I was looking to buy a Delonghi column radiator for a room in our house, and found columnradiators4u. I was surprised at the prices in their clearance sale and was suspicious that it was too good to be true. But I was pleasantly surprised - the service on the phone was excellent, the radiator was as good as I hoped it would be, and it was delivered in a couple of days. I'll definitely be using them again.

Very helpful staff, product looks great with my cast radiator