Comfyfamily Reviews 

56
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Definitely a scam. I didn’t realize it was coming from China and ordered almost $200 of Halloween sweaters and leggings. I don’t get items I ordered but got some of the most hideous, cheaply made item... See more

Rated 1 out of 5 stars

Ordered a men's jacket and waistcoat online. Delivery took over two weeks — not ideal, but manageable. However, the real issue was the shocking quality of the items. The material was nothing like w... See more

Rated 1 out of 5 stars

I’d give no stars if I could, shocking company, shocking customer service, absolute rip off scammers. Ordered 2 good looking shirts from their website and what turned up was embarrassing, a 5 year old... See more

Rated 4 out of 5 stars

I've ordered from this company three times now and each experience has been fantastic. The clothes are comfortable, durable, and stylish. Shipping is always quick and the packaging is eco-friendly. H... See more

Company details

  1. Clothing Store

Written by the company

At ComfyFamily.co, we specialize in providing cozy, stylish, and high-quality essentials for every member of your family. From soft loungewear and slippers to versatile accessories and home comforts, our collections are designed to make you feel at home, no matter where you are. Customers can expect: A wide range of family-friendly products for all ages. High-quality, durable materials designed for comfort and everyday use. Fast and reliable shipping, with a customer-first approach to support. Trendy, functional, and affordable items that make family life easier and cozier. Explore our store today and find something comfy for everyone in your home!


Contact info

1.6

Bad

TrustScore 1.5 out of 5

56 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.6

All reviews

(56)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

it is very poor quality

it is very poor quality
I can’t believe it
I order slippers $45
when I revive the order
it was like piece of junk
don’t buy any thing
I made mistake and did not read review

June 6, 2024
Unprompted review
Rated 1 out of 5 stars

Scam web shop

Very unprofessional.
Refuses to refund as per sales policy. Terms not respected.
Pretty much a well organised scam: not to be trusted as you lose your money 100%

June 20, 2024
Unprompted review
Rated 1 out of 5 stars

This company is a joke please do not…

This company is a joke please do not use also the products are very poor quality. I am raging with myself that I did not check Trustpilot first. Do yourself a favour and avoid this company. I will raise this with my credit card company as there is little chance of me getting a refund.

May 22, 2024
Unprompted review
Rated 1 out of 5 stars

I'm now up to 45 days trying to return…

I'm now up to 45 days trying to return a product. I got a response last week that said we were sorry and would be supplying return instructions "tomorrow". Needless to say these instructions never did arrive and I am still waiting .... Don't buy anything here!!!!!!!!!!

June 8, 2024
Unprompted review
Rated 1 out of 5 stars

Returns are an issue don't take the risk

Order was received ok but I wasn't happy with the quality of the items. I contacted them to arrange return (as you have to return though them according to their terms) and they were initially very prompt in communicating with me. However, when I refused offer of credit with them...silence. They now do not answer emails. So I am stuck with the item. Luckily I paid on credit card. AVOID.

May 23, 2024
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam, shoes are nowhere true to size, arrived weeks after promised and returns policy a joke - tried to return, offered a credit note which hasn’t materialised

May 15, 2024
Unprompted review
Rated 1 out of 5 stars

Initially contact was good

Initially contact was good, then silence. Now the website tells me my goods have arrived = I would like to know exactly where they left them. Not in my possession, now the dreaded silence!

June 4, 2024
Unprompted review
Rated 1 out of 5 stars

Believe the Reviews on Trustpilot 1* Company

Ordered a pair of Slippers and after numerous emails confirming my order was on the way they finally arrived nearly 4 weeks later and truthfully wished they hadn't. Such poor quality and definitely Chinese Imports (hence the Delay with their arrival). Slippers were also an incorrect size so emailed Company twice directly and also through there contact us page requesting a refund as stated on their refund page and never received a reply or link for postage label. Definitely Buyer Beware.

May 21, 2024
Unprompted review
Rated 1 out of 5 stars

Poor product and delivery. Not worth.

Ordered slippers which I received after 3 weeks. I have had repeated emails saying my order is nearly with me. Quality of slippers is very poor so planned to return it. Its ben few days that I filled in the contact form and emailed them with no response.
Seems to be a scam, avoid them.

May 24, 2024
Unprompted review
Rated 1 out of 5 stars

Sold me 3 jumpers all of them were…

Sold me 3 jumpers all of them were different and wouldn't fit a child and of such poor quality nothing like their wonderful advert suggests, offered me 50% refund and keep the goods, well they are so bad I couldnt do anything with them. Do not buy from these parasites they are a complete con

March 26, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered slippers on the 4th May

Ordered slippers on the 4th May. I have had repeated emails saying my order is nearly with me. It is now the 23rd May. I have emailed the company several times and got no response. Do not use this company. My review will also be visible on Facebook.

May 23, 2024
Unprompted review
Rated 1 out of 5 stars

Won't come back

Won't come back. Expensive and could've got the same pair of shoes from Temu for twice as less. Comfy gets their product from China anyway. Wanted a size 13, that Temu didn't have, but after a month of waiting, eventually got a size that is obviously around 9 or 10, Temu's max. size. It's a no-star from me. Comfy is not competitive.

May 21, 2024
Unprompted review
Rated 1 out of 5 stars

STAY AWAY FROM THIS COMPANY

STAY AWAY FROM THIS COMPANY

I ordered a pair of velocity slippers with shipping insurance(!) (order number 44642 18th April), and never received them. When I emailed (30th April) asking when the I order would be received, I got the "standard" email reply (3rd May) stating your order is on the way, please be patient! I then requested a tracking number, but got no reply!

Since then several emails later, still no reply!

Hopefully, this might cause them to get in touch with me! Ha ha ha, who am I kidding!

April 18, 2024
Unprompted review
Rated 4 out of 5 stars

Hi …after my last review I would like to apologise to comfyfamily , idid relieved my goods and they were absolutely fine , took a bit longer than I expected once again sincere apology

Hi ordered 2 pairs of mens comfy slippers 3 weeks ago still not received once u order u will get an email from alexandera telling u order has been despatched and will take 10 working days then u will get update saying it will be 4 working days still not received , then u will get email trying to sell u ladies slippers , emailed them about delivery no response , keep well away they will take ur money and not deliver the goods

April 19, 2024
Unprompted review
Comfyfamily logo

Reply from Comfyfamily

Hello Stephen, no problem here but could you change your rating from 1 to something else considering this?:)

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