Community Home Solutions Reviews 96

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and polite demeanor, noting their efficiency and hard work in completing projects to a very high standard. Many people highlight the excellent communication from both the office and the on-site teams, appreciating how well organized and informed they were throughout the process. Consumers frequently mention the high quality of the service provided, with installations often completed ahead of schedule and with meticulous attention to detail, including thorough clean-up. The overall sentiment reflects a highly satisfactory experience, with many recommending the company for its reliable and top-tier work.

What people talk about most

Service

Customers had positive experiences with service, praising the excellent work ethic, organization, and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Quality

Consumers consistently express satisfaction with the quality of work. Many reviewers highlight the high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently had a major heating improvement to our older stone built property with the work being carried out by Community Home Solutions. The complete system was designed and installed by this com... See more

Company replied

Rated 5 out of 5 stars

The staff were punctual, very polite and considerate, and always explained fully what they were doing and why. The whole team worked exceptionally hard and were both efficient and productive. Our... See more

Rated 5 out of 5 stars

What a fantastic team! What started with an introduction as to how Community Home Solutions could help with bringing our 1928 built house up from a G rating to a B+ led to 3 weeks of intense work to... See more

Rated 5 out of 5 stars

We recently had some work completed by community home solutions Outstanding , from start to finish It has made a huge difference going from cold house to a warm house just in time be... See more


Company details

  1. Energy Equipment and Solutions

Written by the company

Community Home Solutions is a Managing Agent for Grant-Funded Domestic Retrofit Schemes. We utilise private and public sector funding to deliver retrofit solutions into communities across the UK to improve the energy efficiency of homes, reducing cost to householders whilst maintaining a first-class service. Our team are experienced in managing all aspects of domestic retrofit programmes through Lead Generation, Eligibility Verification, PAS2035 compliance, installation and reporting. At Community Home Solutions we put our customers and clients first and pride ourselves on being reliable, honest and committed to delivering quality services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

96 reviews

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Rated 5 out of 5 stars

Highly recommended.

I can honestly say that I was very impressed with Community Home Solutions for providing me with an eco upgrade to my home, for absolutely nothing! The work was extremely well completed with the minimum of mess. Everyone who contributed to the retrofit was efficient, polite and very friendly. The work was done in super quick time and to a high standard. This company deserves every recommendation.

October 17, 2024
Unprompted review
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Reply from Community Home Solutions

Thank you so much for your lovely review, Marian! We are thrilled to hear that you had an amazing experience. We hope you are already seeing the benefits of having these measures!

All the best, the CHS team 🏠❤️

Rated 5 out of 5 stars

What a fantastic team

What a fantastic team. I had internal wall insulation and had some reservations regarding the process and disruption it may cause. I had every question answered promptly and reassurance. The whole process was quick and smooth. Highly recommended.

November 21, 2024
Unprompted review
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Reply from Community Home Solutions

Thank you so much for your lovely review, Karen! We are very pleased to hear that you had a great experience! We hope you soon see the benefits of having Internal Wall Insulation!

All the best, the CHS team 🏠❤️

Rated 5 out of 5 stars

Community Home Solutions are one of the…

Community Home Solutions are one of the best companies I have dealt with, the staff are so nice they are polite and very very helpful
they are friendly and go a long way to get things done for you.
If only all companies could be like this

thank so much for all your help

November 6, 2024
Unprompted review
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Reply from Community Home Solutions

Thank you so much for your lovely review, Jeff! We are so pleased to hear that you had a great outcome. We hope you see a massive difference in your home in the coming months!

All the best, the CHS team 🏠❤️

Rated 5 out of 5 stars

Community Home Solutions along with Green Energy Systems

Community Home Solutions along with Green Energy Systems excelled my expectations.
I admit that I was cynical of the whole project of solar panels, air source heat pump, and new radiators in my old house.....but I need not have worried. Communication was excellent throughout. Efficient, workmanlike, professional, friendly, tidy, good time-keeping - the best group of workmen I have ever dealt with, (and having previously worked in property development, this is high praise).

September 9, 2024
Unprompted review
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Reply from Community Home Solutions

Thank you for your fantastic review, Suzanne. We are thrilled to hear that you had a great experience and that we exceeded your expectations! We hope that you are already seeing the benefits inside your home 😁🏠

Rated 2 out of 5 stars

For me they are a scamers

For me they are a scamers. Collected all data, papperwork with signatures, pictures inside and outside the house, and after all stages they've told me over the phone that they're not covering our area - but knocked to our doors few weeks earlier, come on...

October 24, 2024
Unprompted review
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Reply from Community Home Solutions

Hi Marcin,

Sorry to hear that your application hasn't progressed to installation. Our Managing Director has tried to call you to explain the reasons why and discuss potential future opportunities. Please can you advise a date and time via email that you are available for a call to discuss this.

Best wishes,
The CHS Team

Rated 5 out of 5 stars

Great service!

We’ve recently had our cavity wall insulation installed with Community Home Solutions. They made the whole process simple, accessible and effortless. They worked around our availability and everyone we spoke with was polite and accommodating. Thank you again.

October 24, 2024
Unprompted review
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Reply from Community Home Solutions

Thank you for your great review, Alice! It's great to hear that you are pleased with your Cavity Wall Insulation 😊🏠

Rated 5 out of 5 stars

Excellent work by Community Home Solutions

We had some excellent work done by Community Home Solutions. The team were very accommodating, kept the house as tidy as possible while they were doing the work. The team kept us informed every step of the way and asked for our preference. They gave advice on the best ways to use the equipment and helped us to set it up. They ironed out any teething problems efficiently and quickly. The system they have fitted and the insulation they have done for us is top notch. The solar system they installed has drastically reduced our cost of electricity and the heating system works great. Can’t thank these guys enough. I have recommended them to numerous neighbours who have also taken advantage of the grant and are equally as happy. Good work guys and thanks so much.

September 27, 2024
Unprompted review
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Reply from Community Home Solutions

Thank you for your fantastic review, Jim! We are thrilled to hear that you had a great experience and that you are already seeing the benefits 😁🏠

Rated 5 out of 5 stars

Very pleased with work…

The ECO4 work carried out by Community Home Solutions was thoroughly explained throughout the process, my views taken account of, the work carried out swiftly to a good standard, and the house left tidy.
The teams used to do the work were friendly, professional and got on with the job, with a special mention to Dan from PES for his efforts.
I am very pleased with the results, thanks to all involved.

October 15, 2024
Unprompted review
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Reply from Community Home Solutions

Thank you for your lovely review, Doug! We're pleased to hear that you had a positive experience and we will relay this to the team 😁

Rated 5 out of 5 stars

Brilliant company

This company went above and beyond, we would to mention a shout out to WILL who made everything go smoothly and his workmanship is fantastic

September 9, 2024
Unprompted review
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Reply from Community Home Solutions

Thank you for the amazing review, Gail. We will relay this to the team 😁

Rated 5 out of 5 stars

Eco retrofit

Had my ancient back boiler taken out and a new valliant combi boiler installed.all work carried out on time and were quick to fix any problems.all in all,a good experience, good company to approach

September 19, 2024
Unprompted review
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Reply from Community Home Solutions

Thank you for the great review, Neil. We hope you are seeing the benefits from your new boiler already! 😊

Rated 5 out of 5 stars

All in all a good job

Once the initial contact was made progress was a bit slow going through the paperwork etc, however when all documentation was provided the survey, recommendations and work was carried out reasonably swiftly with new ventilation fans and CWS installed a week apart due to my schedule. All in all a good job but perhaps some more attention to detail when cleaning up afterwards.

September 30, 2024
Unprompted review
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Reply from Community Home Solutions

Thank you for your review and feedback! 😄

Rated 5 out of 5 stars

Really pleased with community homes and…

Really pleased with community homes and their service. Team were pleasant and easily contactable, responsive and courteous. Happy to have used them and talk me through the energy efficient measures available and had my loft insulation sorted last week. Really happy!

October 2, 2024
Unprompted review
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Reply from Community Home Solutions

Thank you for the amazing review, Hayley! We are really pleased to hear you are happy with everything! 😁🏠

Rated 5 out of 5 stars

Home retrofit scheme

Fantastic company, very patient and considerate staff, professional workman who took the time to explain every aspect of the project. I definitely recommend using this company and taking advantage of this incredible opportunity.

October 3, 2024
Unprompted review
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Reply from Community Home Solutions

Thank you for your review and lovely comments, John! 😁

Rated 4 out of 5 stars

Professional Team nothing too much trouble

I applied online for eco upgrade not thinking I would be accepted . The survey was carried out a week later and within the next month the complete job was finished by highly professional team . I received insulation upgrade and new central heating boiler . My energy efficient rating has gone from a low E to C . My house is much warmer even with no heating on . Thank you Community Home Solutions Team .

August 15, 2024
Unprompted review
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Reply from Community Home Solutions

Thank you for your review! We are pleased to hear that you are feeling the heat differences already 😊

Rated 5 out of 5 stars

Recommendation

All the staff we have dealt with were lovely, friendly and professional. We have had no issues at all, everything was completed really quickly.

October 2, 2024
Unprompted review
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Reply from Community Home Solutions

Thank you for the recommendation, Hannah! 😁

Rated 5 out of 5 stars

Unbelievable fantastic excellent

I would like to write this review as you have gone above and beyond all expectations as at first was worried as you would be having work done on your home we had wall instalation and boiler put in the work was done to very high standards and the workmen was very polite and considerate towards my elderly mamar and kept her in the know of what they were doing and what stages they were at in the process I can't thankyou enough for what your company has done for my mamar to make her comfortable this winter I would highly recommend this company and already have to people I know thankyou so much

August 5, 2024
Unprompted review
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Reply from Community Home Solutions

Thank you again for the great review, Lisa! It was a pleasure helping and we hope you are seeing the benefits from the boiler and wall insulation already! 😁🏠

Rated 5 out of 5 stars

total amazing experience

the total experience was amazing g … from the very start with my first phone , every person who spoke with me was absolutely first class… i was treated with the utmost respect and kindness, i was informed every step of my journey regarding the new fans to new installed in my kitchen and bathroom initially . The guys who came were fantastic , they even chatted to my little dog .

August 12, 2024
Unprompted review
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Reply from Community Home Solutions

Thank you for the review and hospitality, Jane! We are so pleased that you found the experience amazing 😊

Rated 4 out of 5 stars

Brilliant company

Brilliant company, surveyed my home, told me what I needed to get my EPC rating up, and provided the work, mess free, would highly recommend

August 5, 2024
Unprompted review
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Reply from Community Home Solutions

Thank you for the review and your recommendation, Tracey!!

Rated 5 out of 5 stars

We have just had a full house refit of…

We have just had a full house refit of central heating system following our oil boiler failing,our 5 ded house of 42 yrs is now completed with air source heat pump,air circulation fan system,new radiators throughout,upgraded lift insulation,solar panels to roof and give energy battery storage system the upgrade has now brought our house from energy rating E to A we cannot give any other praise but Rating of five stars from start to finish CHS coordinated various teams to perfection during the whole house refit,A great company every person of their staff just excellent thanks so much CHS for a lovely outcome, Sue & Keith Reid

July 7, 2024
Unprompted review
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Reply from Community Home Solutions

Thank you again, Keith & Sue! Was a pleasure helping you improve your home. Hope you are both well 😊

Rated 5 out of 5 stars

Professional, high quality and organised

From start to finish the whole experience has been easy and smooth. The CHS team kept me updated on progress of my application and once approved it moved really quickly to completion. Each team of work people who attended were courteous, respectful and professional. I have a dog who can be quite anxious, especially with all the work being done however each of the team made a real fuss of her - putting her at ease of the visitors in the house. I am over the moon with the product we have received - the quality of both the installation and actual product are really high. Everything ran like clockwork, all work was extremely well organised and ran to a tight schedule. Thank you community home solutions for supporting me through application through to completion - I am over the moon and would definitely recommend to others!

July 8, 2024
Unprompted review
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Reply from Community Home Solutions

Thank you so much for the amazing review! We hope you and your home are seeing huge benefits from having this work done 😁

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